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Customer Ratings & Reviews

Your price for this item is $999.95
The comparable value price is $1,799.00

Customer reviews

Rating 4.5 out of 5 stars with 156 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.7 out of 5 stars

  • Camera

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-156 of 156 reviews
  • Rated 1 out of 5 stars

    Avoid at all cost

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would never buy a google phone again. I have had this phone for exactly one month, out of nowhere the inner screen began to break on its own. Started with a stuck pixel and progressed to cracks and big black spots. One minute the phone is great the next complete trash. Goggle also has terrible customer service so be aware of that.

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hi there, We appreciate your feedback and are sorry to hear that you are disappointed with your Pixel 9 Pro Fold. If you need any support from us, we recommend contacting our customer support team for assistance. (From your phone click on Settings > Tips & support > Contact us) googlepixel

  • Rated 2 out of 5 stars

    48MP camera is false advertisement

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very disapointed in the supposedly 48MP rear-facing camera. It will only take 12.5MP pictures because it uses pixel binning that combines multiple pixels into a single pixel. There is no option to take full 48MP pictures.

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hi there,

      We appreciate your feedback and are sorry to hear that you are disappointed with your Pixel 9 Pro Fold.

      If you need any support from us, we recommend contacting our customer support team for assistance. (From your phone click on Settings > Tips & support > Contact us). googlepixel

  • Rated 1 out of 5 stars

    Fix all the Bugs

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Defiantly loved the phone but after few months when i opened the fold it started being a black screen. then the swipe up feature on front of phone did not want to work for a time then the battery Icon had greyed out with a ? then the phone just died and would not come back on. I had to return it for refund.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Slow shipping

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone is good. But shipping was too slow waht i expected

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    WORST EXPERIENCE EVER!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is by far the WORST experience i have ever had! How can my order ship to Texas when I'm in California??!! The WORST is NO ONE FROM BEST BUY OR UPS want ti help me solve the issue!!

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hi there,

      We appreciate your feedback and are sorry to hear that you are disappointed with your Pixel 9 Pro Fold.

      If you need any support from us, we recommend contacting our customer support team for assistance. (From your phone click on Settings > Tips & support > Contact us). googlepixel

  • Rated 2 out of 5 stars

    The open box was crap

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Three open box was crap. I wouldn't waist your time

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Consider a different phone

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The internal screen on this phone broke after three weeks, no drops just opening the phone normally. The internal screen is unusable and because the screen has cracks it is not covered under the manufacturer warranty. Would recommend against buying this device consider.

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hi there,
      we really appreciate your feedback, and are sorry to hear that you are disappointed with your Pixel 9 Pro Fold. If you are still experiencing this issue, we recommend contacting our 1:1 support for repair options. (From your phone click on Settings > Tips & support > Contact us) googlepixel

  • Rated 1 out of 5 stars

    Pixel Fold Pro 9 was insulting with the poor craft

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hinge began to crackle & crunch within a week of having it. honestly the concept was cool, & it even swung me away from Apple to try, but just wasn’t it. To each their one, but more hype/cool than practical or actual upgrade.

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hi there, We appreciate your feedback and are sorry to hear that you are disappointed with your Pixel 9 Pro Fold. If you need any support from us, we recommend contacting our customer support team for assistance. (From your phone click on Settings > Tips & support > Contact us) googlepixel

  • Rated 1 out of 5 stars

    Trash

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do Not Buy "Trash" Volume Sucks, It Cuts Off , Delay In Call Connection ( Please Google The Reviews ) Ain't Worth A Penny

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hi there,

      We appreciate your feedback and are sorry to hear that you are having issues with your Pixel 9 Pro Fold.

      For help with fixing network connection problems, please visit: http://goo.gle/3sYJmm8

      If you are still experiencing these issues, we recommend contacting our customer support team for assistance. (From your phone click on Settings > Tips & support > Contact us). googlepixel

  • Rated 1 out of 5 stars

    Poor build quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Screen broke within a month of purchase started to delaminate. Avoid

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hi there,

      We really appreciate your feedback, and are sorry to hear that you are disappointed with your Pixel 9 Pro Fold.

      If you are still experiencing this issue, we recommend contacting our 1:1 support for repair options. (From your phone click on Settings > Tips & support > Contact us). googlepixel

  • Rated 5 out of 5 stars

    The phone I'm glad I patiently waited for!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect phone/tablet. It's snappy, has excellent battery life, bright display, amazing camera, Pixel UI and it unflods into a mini tablet. I didn't think I'd be using it unfolded so much now. I'm dependent on it and I don't think I can go back to a regular non-foldable smartphone. I'll be using this for a while. I even bought one for my son as he was begging for me to get him one after he tried mine out. Google please add more support that takes advantage of the increased screen real estate.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    the thinnest most Innovative phone in the USA

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Practically we have been drowning in a market that has a bunch of candy bar phones that have hit such a high point that Innovation is clearly getting impossible. But then when you get into the foldable space you got companies like Samsung who have gotten stagnant with their design and it's just getting boring with little changes every year as I am a Galaxy z fold 6 user But when I walked into my local Best Buy to pick up an item, I got my mother I got to play with the pixel 9 Pro fold and I put it next to my fold six and I really noticed the amazing Innovation and design and the approach Google took from eliminating their passport design and starting from scratch by listening to customer feedback putting it together and innovating a fun design that in turn made me purchase the porcelain color from their website and at that moment, I realize how fun immersive and amazing foldable phones can be as this is the thinnest foldable you can get in the United States Market which gets even thinner when unfolded Google may not have the bills and whistles offered in one UI skin over Android but the decisions that Google took were probably for the best as they went with Apple's approach and decided to design their own in-house chip the tensor paired with their simple yet beautiful easy to use Android UI and then throw in Gemini and assistant that's in the process of learning but already knows a lot of great stuff to make your life simply easy on a day-to-day basis. It's just an amazing thing and the biggest Pro and plus is the cover display most of the time as human beings. We spend our life out of the house either working and 8-hour job or doing our personal businesses on our days off, but you have a covered display that's big. It's normal. It's the size of their pixel 9 And are getting the benefits of being able to type without your fingers feeling cramped, especially when you're using a case with a big fat lip that protects the front screen. It's still easy compared to Samsung to hit the keys on the very edge. The other biggest plus is at you're getting a camera that it may not be the one on their pixel 9 Pro XL but it's a camera that most of the times I who have sharp photos side by side with both phones find that the pixel 9 Pro fold takes the edge in the videos and photos come out more beautiful than less saturated and color Samsung just needs to go back to the drawing board and design affordable that has some normal cover display cameras that are Flagship style or at least something that takes videos and photos as good as the pixel 9 Pro fold if they want to regain momentum in the market with their hardware for now the pixel 9 Pro fold was obvious choice for me and if you're on the fence go to Best Buy It's on display open it close it play with it. I know it's probably on display mode and it's not the same thing but try it out for yourself. Maybe it will convince you to buy one and to end this review. Google has a long way to go not only with their Hardware but specially with their software it is your second generation foldable and in the hardware they did a spectacularly awesome. I just hope the Implement software that allows you to have the screens separate for example, whatever you do on the cover display when it comes to customizations wallpapers widgets Etc. Let it be implemented only in the cover display and not mimic itself in the 8-inch display. They should work on their own. And again, they also need to implement great relationships with developers. So their apps can work with the screen to body ratio of Google's almost perfect square 8-in display so far. The phone has been really amazing. I love mine and I really can't point out major cons. What do I recommend the device? I totally do but like I said earlier walk to Best Buy play with it. That'll help you make your choice whether it's the device for you or not.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not happy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    floffy and not so good with battery, and is very hot

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hi there,

      We appreciate your feedback and are sorry to hear that you are having issues with your Pixel 9 Pro Fold.

      For help with keeping your Pixel phone from feeling too warm or hot, please visit: http://goo.gle/3qK62VS

      If you are still experiencing these issues, we recommend contacting our customer support team for assistance. (From your phone click on Settings > Tips & support > Contact us). googlepixel

  • Rated 5 out of 5 stars

    Finally a Pixel Phone thats good enough

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have owned quite a few phones bought from google over the years. I was so excited about the 6pro...until I got my hands on it and realized the experience was subpar. The phone overheated and the battery sucked. Google has just about redeemed themselves in my eyes, battery life is good (not excellent, but good enough), the chip is fast and doesn't overheat with my usage (no games) and the form factor is very usable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't over think just get it, by far hands down the best foldable phone, coming from galaxy z fold series, love everything about this phone and the battery is really good. Google nailed it.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Disappointing and Fragile

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Review of the Pixel Fold 9: Disappointing and Fragile I’ve had the Pixel Fold 9 for just two months, and my experience has been overwhelmingly negative. First off, the phone doesn’t work with standard wireless chargers, including Google’s own Pixel Stand, which feels like a huge oversight for a high-end device. Even worse, there are almost no good case options available. The cases that are on the market are bulky and heavy, and none of them seem to work with car mounts or wireless chargers. It’s as if basic functionality was an afterthought. To top it all off, my phone’s inner screen is already damaged. It’s never been dropped or mishandled, yet here I am with a malfunctioning screen on a phone that’s barely two months old. Given how fragile this device is, I can’t recommend it to anyone who values durability and practicality. It’s frustrating to invest in something marketed as premium, only to feel like I’m constantly compromising on everyday functionality. This is, without a doubt, the worst phone I’ve ever owned.

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hi there, We appreciate your feedback and are sorry to hear that you are disappointed with your Pixel 9 Pro Fold. If you need any support from us, we recommend contacting our customer support team for assistance. (From your phone click on Settings > Tips & support > Contact us) googlepixel