Customer Ratings & Reviews

Hello Hite - Thank you for taking the time to provide this feedback. We are sorry to hear that the unit is in an unsatisfactory condition. We take matters like these very seriously and would not want any of customers to have to encounter this issue. For replacement parts and to investigate your warranty options, please or give us a call at 1-888-909-6757 (1-888-90WORKS).

Hello User123 - Hello and very sorry to hear about your running concerns. Please contact Greenworks for a proper evaluation, resolution and replacement parts. They can get down to the bottom of your concerns and ensure the product is running as expected. They can also order items for you such as string or spools. Thank you for reaching out and we hope to turn to this experience into a positive one.

Hello BabbettW,

We're sorry to hear of your experience. Please be advised this tool comes with a manufacturer's warranty of 3-years which covers defects in manufacturing. Our warranty is double industry standard. Please contact us at 1-888-909-6757 or start a chat with us directly on our site. We'd be more than happy to look into this issue with you.

Hello YardQueen - Thank you for your feedback. We are sorry to hear that you are dissatisfied with the run time of this battery when used in this String Trimmer. Alternatively, additional batteries can be purchased to extend the run time. This unit is compatible with all 24V Greenworks batteries. The higher the ampere-hour (AH) rating is, the longer the run time will be. Run times varies on load acting against the unit and fluctuates depending on the terrain, grass height, type of grass etc. the runtime you are achieving is consider average. For further details please submit an email using the customer contact page on our website or give us a call at 1-888-909-6757 (1-888-90WORKS).

Hello will - We are sorry to hear that your purchase fell below expectations and would like to hear more about your experience to see how we can do better in the future. If you are ever in the market for a String Trimmer that is more robust and powerful, please consider checking out our 40V, 60V or 80V line of tools. We are always happy to help with product recommendations, simply visit our website and send us an email for further information.

Hello Momom,

Thank you for your review. We are sorry to hear about the experience you have encountered with your battery! Here are a few troubleshooting suggestions to check out. 1) When the battery is inserted, the light should begin flashing green to indicate the battery is charging. If this light is not igniting or is flashing red, this may indicate an issue and we would be interested in hearing more about this. If the light simply goes solid red, try removing the battery and unplugging the charger for about 10 minutes and place them both indoors in a room temperature setting, as this might indicate the battery is at the incorrect temperature to be charged. 2) Ensure that the battery has been fully inserted into the charger. Sometimes this requires a firm push into place to make sure that it has been properly seated. 3) Try resetting the charger. To do this, simply unplug it for approximately 10 minutes and then plug it back in and try reinserting the battery. If the charger has been plugged in for extended periods of time, this can sometimes cause the charger to malfunction.

Know that this is not what we expect from our products and we urge you to contact our customer care if this issue persists by using the customer contact page on our website or give us a call at 1-888-909-6757 (1-888-90WORKS), and we will be happy to assist with the warranty claims process. We appreciate you bringing this to our attention and look forward to making it right!