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Customer Ratings & Reviews

Customer reviews

Rating 3.9 out of 5 stars with 18 reviews

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72%
would recommend
to a friend

Customers are saying

Customers highly value the overall protection offered by the Shield Link case, but some have expressed concerns regarding the screen protector's durability and susceptibility to scratches. Difficulties with accessing the charging port due to the case's design have also been reported by several users. The screen cover's sturdiness and the ease of charging with the case on are areas needing improvement. A more robust screen protector and a more user-friendly charging port cover would enhance the user experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-18 of 18 reviews
  • Cons mentioned:
    Screen protection

    Rated 4 out of 5 stars

    Clean and strong.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Over all the case is great a two piece slim design. Great waterproof protection I’m on the water a lot and have had zero issues. The one negative that I have found is the top piece with the screen protector attached, the screen scratches very easy and would have to replace the top park frequently if you do more than just work at a desk all day.

    I would recommend this to a friend
    • Brand response from Hitcase Support
      Posted .

      Hey! Thank you so much for your review! Please contact us at [email protected], we will be happy to help you! Hitcase

  • Cons mentioned:
    Screen protection

    Rated 4 out of 5 stars

    Good case.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter wanted a clear case for her phone. This was the only one we could find that was clear and strong. I only wish the cover for screen was thicker/stronger. It is a little flimsy.

    I would recommend this to a friend
    • Brand response from Hitcase Support
      Posted .

      Thank you for your review ! If you have any problem with your case, please reach us out at [email protected] Hitcase

  • Cons mentioned:
    Charging port

    Rated 3 out of 5 stars

    Okay, better cases out there

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did appreciate the fact that it came with two face optons: one with the plastic screen protector and one without. Overall, the case was OK, but the plastic was easily smudged with fingerprints. The piece blocking the charging port fell right off as I was trying to close it and could not be put back on; which was kind of annoying, considering the price. Had to return it in the end.

    No, I would not recommend this to a friend
    • Brand response from Hitcase Support
      Posted .

      We are really sorry to hear that. That's sucks that you had to return the case. Please reach out the store [email protected], then we can discuss it further. Hitcase

  • Rated 4 out of 5 stars

    Great, slim caseprotects screen and phone body.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tend to drop my phone a lot, so I wanted something that would protect the screen as well as thebody of the phone. The screen cover was a little difficult to get on, I like it. It is not very bulky.

    I would recommend this to a friend
    • Brand response from Hitcase Support
      Posted .

      That's great!!! Thank you so mush for your feedback! Hitcase

  • Rated 5 out of 5 stars

    Bullet proof

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best case I have ever owned. Indestructible. Only thing I recommend is removing the waterproof cover over speaker cause muffles voice.

    I would recommend this to a friend
    • Brand response from Hitcase Support
      Posted .

      Hey! Thank you for your review. Our case comes with the air seal, so that you could use you actual screen of the phone. Please contact us at [email protected] and we will be happy to help you with audio issues. Hitcase

  • Rated 5 out of 5 stars

    Nice look and good protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It looks good and feels good. I haven’t dropped my phone or put it in water yet, but I like how slim it is and how it feels in my hands.

    I would recommend this to a friend
    • Brand response from Hitcase Support
      Posted .

      Hi Kelly, thank your very much for taking time to write a nice review :) You are right, Shield Link is one of our best seller because it is the thinnest waterproof case for iPhone in the world ! Hitcase

  • Cons mentioned:
    Screen protection

    Rated 4 out of 5 stars

    Solid feel

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am on the fence with a 5 rating because of the screen that is attached. It isn’t as reliable as lifeproof for typing on the screen

    I would recommend this to a friend
    • Brand response from Hitcase Support
      Posted .

      Thank you for taking time to write a review about your Hitcase :)
      For the touch feeling, make sure to follow this video to let out all the air : https://www.youtube.com/watch?v=ZN0OLdd0At4 Hitcase

  • Rated 4 out of 5 stars

    Great Protection for iPhone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case provides great protection. However, it is hard to understand a persons words when talking with the case on the device.

    No, I would not recommend this to a friend
    • Brand response from Hitcase Support
      Posted .

      Thank you for your review ! Sorry to hear you're having some issues with your case, we can find sometimes the audio can be impaired if there's air in the case, by watching this video you could resolve the issue : https://www.youtube.com/watch?v=ZN0OLdd0At4&t=4s
      If it don't work, please contact the customer service at [email protected] Hitcase

  • Cons mentioned:
    Charging port

    Rated 4 out of 5 stars

    just ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    cover is slick and the charging cover is hard to remove but cover is very solid and does the job

    I would recommend this to a friend
    • Brand response from Hitcase Support
      Posted .

      Thank you very much for your feedback :) The charger plug should be easier to use over the time.
      Feel free to reach us out if you have any question [email protected]! Hitcase

  • Rated 4 out of 5 stars

    iPhone cover

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy and simple. It does the job without being too bulky

    I would recommend this to a friend
    • Brand response from Hitcase Support
      Posted .

      Thank you for your feedback! Really appreciate it! If you have any question please let us know at [email protected] Hitcase

  • Cons mentioned:
    Charging port

    Rated 3 out of 5 stars

    Not a great fit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved the case but it was very difficult to charge the battery once I got the case on.

    No, I would not recommend this to a friend
    • Brand response from Hitcase Support
      Posted .

      Hey! Thank you for your feedback. Our cases were made for an original Apple chargers, but still could be used with the off-brand chargers, as well as the case compatible with the wireless charger. Reach us out at [email protected] if you will have any questions. Hitcase

  • Rated 5 out of 5 stars

    Great case for work

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an excellent case for all who work in the field

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great case for iPhone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really like this case, very durable and lightweight.

    I would recommend this to a friend
    • Brand response from Hitcase Support
      Posted .

      Thank you very much for your review and your support ! Nice to hear that you are happy with your case ! Hitcase

  • Rated 5 out of 5 stars

    A must case to get

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve always gotten a life proof case. But because I switched to a phone with wireless charging, this is an awesome case.

    I would recommend this to a friend
    • Brand response from Hitcase Support
      Posted .

      Hey! Thank you very much for your feedback! If you will have any questions just let us know at [email protected] Hitcase

  • Cons mentioned:
    Screen protection

    Rated 1 out of 5 stars

    WORST CASE EVER

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    MY PHONE FELL AND IT CRACKED. NOT WORT IT AND THE PRICE ITS RIDICULOUS FOR A PRODUCT THAT DON'T DO ITS JOB. I JUST BOUGHT AN OTTER BOX FOR LESS MONEY AND BETTER PROTECTION.

    No, I would not recommend this to a friend
    • Brand response from Hitcase Support
      Posted .

      Hey Jenny!

      Sorry to hear that!
      We would love to send you a replacement. Could you please contact us at [email protected] Hitcase

  • Rated 5 out of 5 stars

    great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Protects the phone - has paid for itself multiple times over.

    I would recommend this to a friend
    • Brand response from Hitcase Support
      Posted .

      WOW!!! Glad to hear from you! Our Team are constantly working on improvements. Please feel free to contact us if you will have any further questions at [email protected] Hitcase

  • Rated 5 out of 5 stars

    Best case ever made

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    30 feet underwater.... 0 leak! Wow! On top... the lances are AWSOME. A must buy! I will recommend it to all my friends

    I would recommend this to a friend
    • Brand response from Hitcase Support
      Posted .

      Thank you very much for your support :) We are really glad to hear that you are enjoying your case. Have fun with it ! Hitcase

  • Rated 1 out of 5 stars

    Broke after 5 uses

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the idea, but terribly executed. The cheap plastic back cracked. I barely used it. Hitcase wouldn't replace it. Don't waste your money, just buy a GoPro.

    No, I would not recommend this to a friend
    • Brand response from Hitcase Support
      Posted .

      Hi Kyle, if I am not wrong, we sent you a replacement after reaching our customer service. We hope you are enjoying your new case ! Hitcase

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