Customers express satisfaction with the Splash Modular Case's protection and water resistance, frequently citing its ability to safeguard their phones from damage and keep them dry in various conditions. However, a significant number of users report issues with sound quality, noting muffled audio and difficulties hearing during calls. The case's bulkiness is also a point of contention for some customers.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 64 reviews
Pros mentioned:
Water resistance
Cons mentioned:
Sound quality
Rated 3 out of 5 stars
Does it job but phone gets extremely hot
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
It’s definitely water proof. But your phone gets super hot while using it. Obviously, this case isn’t ideal for everyday use. I only use it when we go to the pool because they love making TikToks underwater but the phone gets so hot, it shuts off. Another thing I don’t like is that it’s extremely difficult to take off. I understand its on tight but the company needs to put something in the box to help with opening the cases. Also, sounds isn’t that great when you’re on a call. Sounds muffled.
No, I would not recommend this to a friend
Pros mentioned:
Water resistance
Cons mentioned:
Sound quality
Rated 3 out of 5 stars
Protection from speach
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Case is waterproof, impact resistant, stylish, & talk resistant. No one can hear me and the case causes an echo to the person on the other end.
No, I would not recommend this to a friend
Brand response from Hitcase Support
Posted .
Hey, sorry to hear that. Please don't hesitate to contact us at [email protected] and be sure we will help with the audio quality.
Pros mentioned:
Waterproof
Cons mentioned:
Sound quality
Rated 3 out of 5 stars
Too Good
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I’ve dropped it a few times already. No scratches. The knob to turn silent mode on and off is way to tight. Whenever I am on a phone call, the other person has a hard time hearing me. Mic and audio is covered a little bit too well. They should have tested that out before putting the product out. I love the look of the case. It definitely protects the phone. I would return it but it’s waterproof. Good to have for trips the beach or water park. That’s the only reason I’m keeping it. I do use another phone case for daily use.
No, I would not recommend this to a friend
Brand response from Hitcase Support
Posted .
Hey, thank you for your review, please contact us at [email protected] As well as you could try and reinstall it with the next instructions, that could help with the audio improvements: insert the phone into the case by resting the bottom of the phone into the case first before fully inserting the phone into the case. Looking forward to hear from you.
Pros mentioned:
Water resistance
Cons mentioned:
Bulk, Sound quality
Rated 4 out of 5 stars
Good protection case
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Good case to seal phone from damage and water. Muffled sound for speaker phone and talking on phone. Not bulky for the level of protection it offers.
I would recommend this to a friend
Brand response from Hitcase Support
Posted .
Hi, thank you for your feedback. Please reinstall the case with the following steps, that will improve the sound quality right away: Insert the phone into the case by resting the bottom of the phone into the case FIRST before fully inserting the phone into the case.
And when you place the phone inside the case, make sure the charging port is open, insert the seal (flexible part) with the port still open, and once you get the seal in place try to squeeze the air out from the case by sliding your fingers from top to bottom that will make the air go out through the audio port, then close the plug. We also have a video that will explain it better: https://www.youtube.com/watch?v=ZN0OLdd0At4 The case is different but the idea is the same. Looking forward to hear from you at [email protected].
Pros mentioned:
Protection
Cons mentioned:
Sound quality
Rated 2 out of 5 stars
Does the job if you want solid protection
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great for protecting phone but people can’t hear me on speaker phone. Camera is a little off to since putting the case on which is a huge problem.
No, I would not recommend this to a friend
Brand response from Hitcase Support
Posted .
Hi Melo, thank you for your review. Please reinstall the case with following instructions: Insert the phone into the case by resting the bottom of the phone into the case FIRST before fully inserting the phone into the case.
And when you place the phone inside the case, make sure the charging port is open, insert the seal (flexible part) with the port still open, and once you get the seal in place try to squeeze the air out from the case by sliding your fingers from top to bottom that will make the air go out through the audio port, then close the plug. We also have a video that will explain it better: https://www.youtube.com/watch?v=ZN0OLdd0At4 Any questions left, please let us know at [email protected]
Pros mentioned:
Protection
Rated 3 out of 5 stars
It’ll do in a pinch
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Found out there’s not many Max cases that fully enclose the phone WITH a built in screen protector. Picked this one up as it was the only of its kind left at the time and it seemed to have what I wanted in a case.
Turns out there’s no notch cut out of the built in screen protector for the top front facing speaker and the sound was vibrating and rattling the entire case. I actually had to use an exacto knife to cut one out myself.
Now I have an $80 case with an ugly makeshift hole in the front. Other than that the actual protection the case provides is pretty good.
No, I would not recommend this to a friend
Brand response from Hitcase Support
Posted .
Hey, the easiest way was to contact us at [email protected]. Looking forward to hear from you.
Pros mentioned:
Protection
Cons mentioned:
Sound quality
Rated 3 out of 5 stars
Good case but sound quality was poor.
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
What I was looking for in protection and size but Both speaker and on regular calls wear muffled and hard to hear and complaints from person on the line understanding/hearing. Returned for refund.
No, I would not recommend this to a friend
Brand response from Hitcase Support
Posted .
Hi PRDeacon, thank you for your feedback. There could be at least 2 reasons for audio quality issue: if you are using additional screen protection or the case was installed incorrectly. Please contact us at store@hitcase if you are still interested in getting the Hitcase waterproof case. Looking forward to hear from you at [email protected]
Cons mentioned:
Sound quality
Rated 5 out of 5 stars
Great case, down with lifeproof
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Posted . Owned for 1.5 years when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This case is fantastic! This is so much better than Lifeproof, etc. This case is completely sealed, you do not take it off and find dust and crap inside. It is completely sealed and does not leak or get crud inside.
I have had this case since april 2019 and I am very satisfied. I have dropped my phone many times and no bad things have come from it. Case is shock absorbent.
Only negative is this: very hard to verbally talk on the phone without using headphones, the case is so well sealed that it muffles sound quite a bit.
I would recommend this to a friend
Pros mentioned:
Protection
Cons mentioned:
Sound quality
Rated 3 out of 5 stars
Not great for sound quality
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The case seems to block mics and speakers. It’s tough hear on phone calls. It covers most of the phone. It’s good for keeping out dust, dirt etc. but not good for the phones audio.
No, I would not recommend this to a friend
Brand response from Hitcase Support
Posted .
Hi! Thank you for your feedback. Please try to reinstall the phone into the case by resting the bottom of the phone into the case first before fully inserting the phone into the case. When you place the phone inside the case, make sure the charging port are open, insert the seal (flexible part) with the ports still open, and once you get the seal in place try to squeeze the air out from the case by sliding your fingers from top to bottom that will make the air go out through the charging port, then close the plug, see if that works. Looking forward to hear from you at [email protected]
Pros mentioned:
Protection
Cons mentioned:
Sound quality
Rated 3 out of 5 stars
Eh
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great case for protection. Echo for callers while on speaker, and loud noise when recording animoji / memoji.
No, I would not recommend this to a friend
Brand response from Hitcase Support
Posted .
Hi Will, thank you for your review. Please reinstall the case and that will improve the audio quality right away: Insert the phone into the case by resting the bottom of the phone into the case FIRST before fully inserting the phone into the case. And when you place the phone inside the case, make sure the charging port is open, insert the seal (flexible part) with the port still open, and once you get the seal in place try to squeeze the air out from the case by sliding your fingers from top to bottom that will make the air go out through the audio port, then close the plug. We also have a video that will explain it better: https://www.youtube.com/watch?v=ZN0OLdd0At4 The case is different but the idea is the same. Let us know how it works at [email protected]
Pros mentioned:
Protection
Cons mentioned:
Bulk
Rated 4 out of 5 stars
Ok
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Posted . Owned for 1 year when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This case is too bulky but offers full protection for your phone and also the cameras are protected
I would recommend this to a friend
Cons mentioned:
Sound quality
Rated 4 out of 5 stars
Awesome Case
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I love the case. I’ve tried just about every waterproof case out there and this one is a great design. It fits in your hand a million times better than the other brands I’ve tried. My one and only problem was the vibration noise I would get from playing sound out of the speakers. If that won’t bother you, this is the case to buy. If it would, I would suggest paying the extra money for the Hitcase pro, which is the best.
I would recommend this to a friend
Brand response from Hitcase Support
Posted .
Hey, thank you for your feedback. Please contact us at [email protected] and we will help you with the "vibration noise". Looking forward to hear from you!
Cons mentioned:
Sound quality
Rated 3 out of 5 stars
Ok case
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
The case is nice a sleek awesome design very different from otter box and life proof case which I have used in the pass, however slide quality is horrible. I hade to change this case due to this. I couldn’t hear anyone, any of my voice texts had this static noise in the background. Just a back design
No, I would not recommend this to a friend
Brand response from Hitcase Support
Posted .
Hey, sorry to hear that. Usually this is could be solved with the phone reinstallation. Because the material, that is covering the mic, could bent over and lock the mic if the phone was pressed into the case. If you will have any questions, we will be happy to hear from you at [email protected]
Pros mentioned:
Protection
Cons mentioned:
Sound quality
Rated 2 out of 5 stars
Protection is great
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Only 2 stars because the protection is great but I have to sacrifice people not hearing me well on FaceTime or when I'm on speaker. My phone speaker in the back vibrates and voice sounds distorted.
No, I would not recommend this to a friend
Pros mentioned:
Protection
Rated 4 out of 5 stars
The only one.
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Posted . Owned for 3 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
My son has had iPhones for I guess 8 years. I always got a case. This is the first case that I have not seen somewhere else other than on the phone. I’ve seen him drop the phone but it was protected with this case. Gotten it wet but protected by this case. Good quality case.
I would recommend this to a friend
Cons mentioned:
Sound quality
Rated 4 out of 5 stars
Sturdy and waterproof like it says!
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
This is a great case and other than having a hard time hearing through the case when it is up to your ear and you have to talk louder than normal for callers to hear you due to the protection over the mic and speaker I love this case. If you always use bluetooth then you cant go wrong with it.
I would recommend this to a friend
Brand response from Hitcase Support
Posted .
Hey, thank you for your feedback. Please try to reinstall the phone into the case. This is the most common issue, when the phone was just pressed into the case. Try to insert the phone into the case by resting the bottom of the phone into the case first before fully inserting the phone into the case. And please let us know how it works at [email protected]. Looking forward to hear from you.
Pros mentioned:
Protection, Water resistance
Rated 5 out of 5 stars
Great Case
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Posted . Owned for 1 year when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Just what I needed. Bought this for a vacation trip and worked perfectly. Kept phone dry and sand out. Was even able to take great photos under water.
I would recommend this to a friend
Pros mentioned:
Water resistance, Waterproof
Rated 5 out of 5 stars
Best case for the best iPhone
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This case is all in one. Is waterproof and impact proof that protect the phone for accidental falls..
I would recommend this to a friend
Brand response from Hitcase Support
Posted .
Thank you Martin for your feedback! We appreciate that. And we glad to hear that the case is working for you. Any questions - let us know at [email protected]
Pros mentioned:
Protection
Rated 4 out of 5 stars
Phone case
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Posted . Owned for 1 year when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great case, dropped my phone many times not a crack. Only issue the side volume buttons fell off.
I would recommend this to a friend
Pros mentioned:
Water resistance
Rated 5 out of 5 stars
Excellent WATERPROOF Case
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
First off, anyone who purchased this case for daily use clearly didn’t do any research. This is an excellent waterproof phone case. I read countless false reviews in regard to this case. It’s sole purpose is to allow you to use your iPhone in or under water. Anyone who’s phone was damaged by water when using this case either did not perform a water safety test or did not seal the case properly.
I would recommend this to a friend
Brand response from Hitcase Support
Posted .
Hey KM95! Thank you for your review! We appreciate it, really. And glad to hear that you are enjoying our product! If you will ever have any questions, please let us know at [email protected]