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Customer Ratings & Reviews

Your price for this item is $299.99

Customer reviews

Rating 4.6 out of 5 stars with 387 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers are impressed with the Home Max Smart Speaker's sound quality, particularly its bass and volume. Many also found it easy to set up and use, praising the Google Assistant integration. However, some customers noted that the speaker's size and weight are significant drawbacks, and a few experienced issues with Bluetooth connectivity. The price point was also a source of some negative feedback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-20 of 309 reviews
  • Pros mentioned:
    Bass, Sound quality

    Rated 4 out of 5 stars

    Great sounding Speaker

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this speaker. Love it sonud. pumping Bass. Great clarity. The only thing that bugs me somethings the bluetooth cut from my Nvidia Shield abruptly, not sure why. But other than that it's the best bluetooth speaker I ever own.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality, Volume
    Cons mentioned:
    Bluetooth

    Rated 3 out of 5 stars

    Google Home Max Not Quite Ready for Prime Time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought two Google Home Max devices to replace an aging Bose speaker system. Excellent sound (and volume) but... Pairing the two devices to act as one device was an adventure. IMHO the Google Home Android app lacks the needed control over the "stereo pair". Volume control using the app is hit-or-miss. Although "balance" and "EQ" is always available in the Home app, the "volume" control screen comes and goes. Integration with the one-year free trial of YouTube Red is positively strange. I'd expected to be able to "cast" music to the Google Max stereo pair from my phone, but alas that is not an option. To play music on the Google Max pair it's either pure voice control of music via the nearest Google Home device or you must use Bluetooth pairing with one of the Google Max speakers to play YouTube Red music from the Android app. Streaming via Bluetooth was working OK yesterday but today Bluetooth disconnects repeatedly mid-song after a few seconds of play. Bluetooth music steaming was never an issue with my regular Google Home devices. Time to send everything back? Or wait and hope for a Google Home Max firmware update and/or Google Home app update to fixes everything?

    No, I would not recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality, Volume

    Rated 5 out of 5 stars

    Excellent sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love music, I love speakers. Now I own a pair of Sonos Play 5’s as well as a pair of Apple Homepod’s. Now I’ve added a pair of the Google Home Max’s. So how do these sound? Excellent. I like how they adapt to their environment. I like how you can dial in the settings. These reproduce music in a most pleasing way. They do get loud but don’t sacrifice clarity while doing so. The bass is deep. Music is crisp and clear. I know people have their own preferences as to which crowd they prefer. Apple. Google. Sonos. And whatever environment you are in you can’t go wrong with any choice. These speakers are fantastic though and compete very well with the others. In my environment they get louder than the Homepods. Not quite as detailed as the Sonos Play 5’s. We are talking extremely close for all 3 though. Given the fact that they are $100 off really sweetens the deal. At that price and taking all factors into account, the Home Max to my ears is the winner. Overall sound Sonos. Sound and budget factors on sale, Google Home Max. The build quality of all 3 is very impressive.

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality, Volume
    Cons mentioned:
    Size

    Rated 4 out of 5 stars

    Awesome Sound.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound. Appreciate that you can adj. bass and treble. Multiple mics are a plus however when loud it still has problem hearing commands. But Great sound. Loud enough for inside without distorting or sounding overly boomy or tinny. Downside is its relatively large footprint but minor issue. Would still reco.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Grab while still availabe. Beats Nest hands down.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Google Home Max has 3.5mm, much better sound, and is ~$145 (open box)-$180 (new) now. I have 2 Max stereo setups and have been simply blown away. Since the "open box" purchases I made on Ebay came without the magnetic rubber pads I also added small foam audio isolation pads sold on Amazon that decouple the speaker from the surface they sit on, and they improved the sound even more. Maybe even better than the rubber pads would have. Max beats Nest Audio easily, hands down, in sound, and has the wired 3.5mm input. Max is now officially discontinued as of this month (Dec 2020) in favor of the Nest Audio so I'd hurry and scoop up the Max while you can. Google says they plan to continue supporting the Max (updates, etc).

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Bluetooth

    Rated 4 out of 5 stars

    GREAT SPEAKERS WITH SOFTWARE ISSUE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I want to start out with saying I bought two of these speakers to pair for my entertainment system. There were cheaper options, but I like the ability to have google built in. Now here comes the review. The speakers sound great and look great in the way they are setup in my entertainment center. They are Bluetooth capable and their lies the problem. The speakers by themselves play great and have no issues (using Spotify). The issue is when you connect the speakers through audio cable or through bluetooth using you're phone, iPad or TV there is a notable lag in audio. The lag is software and google is aware of the issue according to multiple forums. When connected through bluetooth to your TV and you’re watching a movie the last thing you want to SEE is the words from actors before you HEAR them through the speakers. The sound is wonderful, but this lag is annoying considering 399.99 per unit. Just keep this in mind if buying for entertainment or a DJ or anything that will make a lag in audio a huge deal breaker.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality, Volume

    Rated 5 out of 5 stars

    Awesome Speaker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome speaker. Has great quality sound and can get really loud. Not to mention the google assistant built in is a major plus

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality, Volume

    Rated 5 out of 5 stars

    great deal

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent sound quality, nice volume, bass and overall appealing design.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality, Volume
    Cons mentioned:
    Size

    Rated 4 out of 5 stars

    Tweaking required, but you can't beat convenience

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros: * Great looks * Great sound, after a bit of fiddling. * Gets louder than almost anyone would ever need. * Cast feature works amazing with android phones. * Mics pick up voices better than expected when in use. * Google Assistant still seems better than most. Cons: * Audio is unbalanced and really base-heavy out of the box. (But Google has a first party equalizer in their app.) * Unit is pretty large and heavy * At original price of $400, one could argue going with Sonos or building an independent stereo system. * Input lag when using wired inputs. Wouldn't recommend using with a TV.

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Sound that will wow your audiophile friends

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have to say, for a speaker coming from a non-dedicated audio manufacturer I am blown away at how good this sounds. The vocal are crisp and clear with just the right amount of bass. Some listeners who favor really heavy wub wub may be disappointed but you can crank up the bass with the equalizer in the Google home app of you please. Setup took about 2 minutes. Would have been roughly 22 seconds if there wasn't a software update out of the box. Still very happy

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality, Volume

    Rated 5 out of 5 stars

    Is it necessary? No. But buy it anyway.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This speaker is on an entirely different level compared to the other Google Home speakers. I replaced the standard Google Home speaker I had in my kitchen with this monster and popped it on top of the refrigerator (since that's the only place it would fit without being obtrusive) and, wow. It has no problem filling out my entire downstairs. If I combine it with my home theater (via chromecast multi-room audio), and crank everything full blast I'm sure to have the police come knocking in a moments notice. Or, turn everything down a tad and have awesome full sound throughout the house at a lower volume and still be able to talk with your friends. This thing sounds good cranked or at lower volumes. It's awesome. Is it necessary? Absolutely not. But if you can swing it and you're on the fence, just buy the thing. You'll be glad you did. Oh yea, and all of the Google functionality works flawlessly as well. Thumbs up

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Home Max Smart Speaker

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Home Max Smart Speaker is easy to use and is plug and play. In addition I find that the Home Max Smart Speaker is a nice color and exceeds my expectations. The Home Max Smart Speaker is a great gift idea for all people and I highly recommend this device. Thank you

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Size

    Rated 5 out of 5 stars

    Lucky to purchase one

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was able to purchase a Home Max after learning of their discontinuation. It's a very good sounding speaker and easy to set up. My only minor gripe is that it's a very big and heavy speaker. But it does it's job well.

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Ease of use, Sound quality

    Rated 5 out of 5 stars

    Fantastic!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Oh my, fantastic sounds out of this speaker. Crystal clear, thumping bass, and easy to set up and use. Fills our living room with the best dance music my 6 and 2 year olds can handle! Value is perfect with the sale price.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Great with sound quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound quality, owning since a month no complaints yet. Controlling this speaker is easy through Google assistant, Google home (in phone) & to play music from different apps, so simple to use and command, if you have a Google ecosystem. Also, I have placed this speaker in multiple places in the house and there is not much difference with sound quality at all. I have read the reviews in several sources. Although this is costly for $400, I managed to purchase for a lesser price during holiday season. Absolutely a best product to own.

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Awesome sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love Google home and the mini, so when I saw this Google max and saw the price compared to the the home I was shocked but excited because of the larger size. I knew it had to sound better because the home and mini sound awesome as it is, ( so much better than Alexa) ! Anyway, I decide to but it even though it is expensive. It was so easy to set up because I already had others. I was blown away with the sound . It blows other brands away. If you don't mind spending the money and love good quality sound and bass you will love it. ( it also came with a google mini -that normally cost 49.99) FREE! I definitely recommend this. The only default that I have is a remote control , my voice isn't that strong or loud so I usually have to raise my voice for google to hear me over the music . ( if you don't mind raising your voice or getting close so she can hear you over the music - all is good),.

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Great sounding speaker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am a music lover, and have a great home theatre system set up in our Den off the Kitchen. We still use that to play music, but more often than not, we play music while cooking dinner or hanging out in the kitchen on the Max. The sound is quite good for the size, with noticeable (though not window rattling) bass. For us this is a nice to have add on, but if I were in an apartment, or just getting my first stereo, I'd only need this speaker to make me happy. We have a Google Home and a couple of Minis too, and playing music "on all speakers" is pretty cool too. I know there are many other options out there, some sounding better, some sounding worse, but for the sound you can't beat the simplicity of this device. As a bonus, it doesn't make my wife angry to use it, unlike some of the other systems I've put together using various components and add ons.

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Does exactly what I wanted it to do, play music!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It took months to rip, tag, and upload my 1000+ cd collection (in mp3 format) to my google music account. I have two other google home devices, but they did not sound that great. I like it loud, and clean. My tastes in music run from KISS to Soft Cell. Classical to PUNK ROCK. Oldies like Elvis and Patsy Cline. This speaker sounds great. You can tweak the bass and treble with the home app. I now have a great sounding WiFi jukebox that plays everything in my collection with just the sound of my voice. "Hey Google, play MY HIT PARADE 1950s playlist".

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality
    Cons mentioned:
    Weight

    Rated 4 out of 5 stars

    Great sound and excellent smart features

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the sound of the speaker and how easy it is to ask for songs to play. The speaker is very heavy but I worry if I put it on its side it may tip over and dent or break. So far, worth the purchase, especially at the discounted cost of $150.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Size

    Rated 5 out of 5 stars

    Finally Got It!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had been wanting one ofnthese for a while and finally took advawof a nice price drop from Black Friday. I have this in the living room of my apartment and the sound is amazing. My apartment is a little less than 900 sq/ft and this unit fills the entire apartment with clear crisp sound. I couldnt be happier with the purchase. I haven't used the bluetooth to TV feature, so i can't speak on the reported delays, but i can assure you that Casting works with mo issues. I cast from both an Android and iPad and have no complaints. I haven't been able to get to Max volume simply because the unit gets really loud, but highs are clear and the bass lows are very very good as well.

    I would recommend this to a friend