Customer Ratings & Reviews

I've had this laptop for 3 months now. I've only used it for looking up stuff for my games. i play on my switch like maps for TOTK . But this laptop overheats in less than 5 minutes as soon as you turn it on. I cant can't even get the web browser pulled up before it's super hot, and I've tried setting it on a different surface with or with the charger and even having it proped on my legs with a gap for air flow. NOTHING WORKS it always overheats. Which then causes it to run slower. My advice it to spend a little more and get a better quaility laptop.

It is not bad for basic usage and is not suitable for work or coding or designing.

Great economical laptop. Love the larger screen and it’s light enough to carry to work and back without weighing one down.

Got it for my wife. She takes lots of pictures. With 128 GB of storage, she will crop the picture and save them on lap top.

It was hard to initiate because the HP would not recognize WiFi. I have and had lots of devices, but this was the worse to setup. After about two hours everything can of fell into place. It is hard to not to tap the screen, but we are getting use to it.

The laptop seemed like a reasonable price at first, and I only used it a couple of times. Now, spending two days trying to get it to power on, it simply won\t start. Extremely disappointing experience.

I had a HP Chromebook for when I travel for work. Always had issues with it. This "Real" laptop works just as well as my home PC does! Good deal!

I love it. My son is able to do his college course without any problems.

works pretty well. the only real complaint is that its super sensitive to my scrolling over titles/ items..it self loads items on its own. other then that im ok with it.

I chosed this rating because the device is very slow. Using Chrome or Microsoft Edge takes forever loading. Trying to go to a website on these browsers is also a problem. I'm still using this device because my old laptop is more than 10 years old but I can't tell which is worse: this laptop or my old one.

It has enough hard drive space and it has all the updated software and can even add on if want to.

so far it’s good for just personal and for minimum work related, I really recommend if you’re someone who doesn’t do much then just do courses or send a couple of emails.

Had the product I wanted in stock and gave expert advise based on my needs.

This was an excellent buy for my grandson for school. It is just what was needed.

Very satisfied with the product. Very DISSATIFIED with your phone system.

Great buy! Impressive delivery and knowledgeable team!

I bought this for a friend's son who wants to practicing keyboard and word processing. Not for gaming or heavy usage like photoshop and stuff.. Youtube is okay.

Does what I wanted it to do. Staff were helpful in my product selection.

I got a laptop to just do whatever I wanted, and for relatively cheap this is a fine option.

Great customer service, very knowledgeable salesman. Will shop again. Highly recommend Best Buy.