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Customer Ratings & Reviews

$191.00
Save $28.99
Comp. Value: $219.99

Customer reviews

Rating 4.6 out of 5 stars with 1594 reviews

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Rating by feature

  • Battery Life

    Rating 4.6 out of 5 stars

  • Speed

    Rating 4.4 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers are pleased with the overall performance, portability, and battery life of the 14" Laptop. Many appreciate the processor speed, color, weight, and size. Some customers have expressed concerns regarding the screen quality, storage capacity, and RAM.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 74 Showing 1,461-1,480 of 1,594 reviews
  • Rated 3 out of 5 stars

    Laptop review

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a okay laptop ran pretty slow though so but good for work

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Returned

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop is what you pay for, I guess. It’s very slow and I only had it a couple of hours. For writing Java code. It was too slow and I had to exchange.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Ve very good thanks

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m very happy the computer is amazing I appreciate.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    No support

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had issues with linking up to Microsoft and went back to Best Buy and did not receive support. Was told "It's not our problem". Was very disappointed with that response.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 1 out of 5 stars

    You get what you pay for!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im not happy with this computer. It takes a long time to start. Doesnt hold a charge. Its very fast. You get what you pay for.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Screen quality

    Rated 1 out of 5 stars

    Poor policy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a laptop June 13,2025 I used it maybe 8 hours and the day of the return dead line the screen has what looks like water spots on it. Now I pretty much just threw $150 away because they are saying I’m outside the window.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not worth it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is very slow and lags really bad. It was supposed to be used for school and doesn’t work for what it’s needed for

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not the best computer, but I can’t complain to its defense I tried downloading war thunder on it and that’s what killed it. It still runs. It’s just laggy which I have to delete war thunder off but it’ll be great for school

    I would recommend this to a friend
  • Cons mentioned:
    Storage capacity

    Rated 1 out of 5 stars

    Not Enough Storage Space

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to return this laptop. As soon as you save anything on it, it gives you an error not enough storage space. I purchased a hard drive and it still didn’t work properly.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    HP 14" Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Necessary to return for personal vision reasons. Needed clearer key colors.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    HP user for years

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer is significantly slower for loading internet pages and booting up as compared to my previous HP lap top--but NOT as slow as DOD laptops I have used

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    The REAL review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If your trying to game or do any other stuffthis is not the laptop is it so slow and weak even having barely any tab it don’t work tris I know the review look good but just save your money

    No, I would not recommend this to a friend
  • Cons mentioned:
    Screen quality

    Rated 1 out of 5 stars

    Just ok

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The speakers and microphone have ussue otherwise not bad experience

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Slooww

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does what it can but if you have money pay the extra for a better piece. Over heats easily and is so slow.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I been scam

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The computer desnt work wont connect to my internet. They telling me can't return it has been 30dsys brought it August 22. What scam!!!!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Great value for starter notebook

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This notebook is a great starter notebook for beginners and school aged children. Easy to use. Great value for the price. Battery life could be better but, you get what you pay for.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Pick another laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My laptop will not stay connected to the internet. The battery does not stay charged for long.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Need old laptop with windows to play floppy discs.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice for price, but does not have side tray for old floppy discs to play. They no longer make them, so had little purpose for our intentions

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth your time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I admit, I bought it for its looks… and because I wasn’t able to fix my main pc. However, this computer isn’t even feasible for an elementary school student. My last purchases on here make me feel like everything I’ve purchased was poorly refurbished even though it was marked as “new”. This particular laptop shuts down when it feel like, I can only afford to have either one tab or one piece of software at a time so idk how that can be overloading the system enough to crash… do yourself a favor and stay away from this one.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Stopped working after 3 weeks

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stopped powering on after three weeks, unable to get quick appointments to fix

    No, I would not recommend this to a friend
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