Customer Ratings & Reviews

So far it has been working very well. Happy with my purchase

It was easy to order my computer online and picking it up was a breeze

It does what I need and wanted it do I like it. I would buy it again if I needed a second computer.

This is an excellent laptop that should meet my demands. I have had a similar one in the past but with 8GB Memory.

this laptop runs very well and is very efficient for what I need it for which is school. it holds up well going from class to class and the battery lasts me through all of my class.

one complaint - A bit difficult to remove the pre-installed ms office and new outlook so I could install the old outlook

Buyer Beware - This model 15-fd0127dx, does not have a backlit keyboard even though the specifications page on this website says it does. I bought two of these laptops on 8/17 for me and my wife and returned them 8/18 after spending hours setting one up only to find out through their chat and by googling that this model does not have a backlit keyboard, which we both needed. Their own Q/A page says it does not have a backlit keyboard so I'm very confused, is this false advertising or a mistake? The manager on duty when i returned them was nice and knowledgeable, and right away said nope they dont have a backlit keyboard, she offered alternatives but would not match any other comparable laptops price to this one with the same or better specs., I wanted what I initially paid for and what was advertised! I paid $549 each, she offered an alternative that had a little better specs but was priced at $899, I asked for that one at the $549 price and she refused, she said one day prior it was actually on sale for $629. I didnt want to pay any more than the $549 I initially paid but told her I would take two of those if she would match her sale price from the day before of the $629 and she said she could not do that, she suggested reach out to customer service and see what they could do. I will also add that she offered switching brands to Dell or Lenovo and helping me find one comparable, but would have to pay what ever price they were marked at, not willing to match the $549 price I paid. I am not willing to switch laptop brands I only want an HP brand laptop. I left very dissatisfied and disappointed. So if a backlit keyboard is important to you, do not buy this model.

Very happy. Solid buy at a good price. Fast, would buy again.

I bought this for my friend and he likes it too much. It’s a touch screen with 15.4” screen size.

Excellent purchase. Price was in line with competitors and even a bit lower because of the sale. I already had a HP laptop for work so wanted another one for personal. I do a lot of 3d printing so needed something that could handle the storage of files. This is a great laptop. I'm very please with my purchase.

Great computer for basic needs. This is a repeat purchase as my previous computer had speaker issues after about 5 years.

I was very happy with the service at Best Buy. The sales person was very knowledgeable.

The laptop is exactly what we need It has enough memory and the processor

It’s a great value for the price. It works perfectly for my needs.

Great computer. Love touch screen. Have recommended to friends and Family. Staff and Geek Squad very helpful and knowledgeable .

Everything is great except the keys are fading already and I can't see some of the letters - have only had it 45 days

Computer is fast, well made and easy to operate. I like the charging cord much better than the C charger end charger.

This laptop was easy to set up and transfer data to .

Good laptop for affordable price. Great for office work.

Runs all the applications have, all my games runs smoothly.