Customer Ratings & Reviews

I generally like HPs; however, this computer has a lot of problems. Suddenly, a virus hijacked the Chrome browser to access Yahoo Mobile. I have only had the laptop for a couple of months, and it will not turn on.

The trackpad is off-center to the letters on the keyboard so I'm constantly lining up my hands incorrectly and typing the wrong letters. Additionally, the speakers are on the bottom sending the sound into my lap.

MY OLD COMPUTER DIDNT MAKE ME LOGIN TWO TIMES AND PUT IN MY KEYPASS TWO TIMES BEFORE LETTING ME WORK. THIS COMPUTER IS SUPER SLOW AT VERY THING i ASK IT TO DO. THE WOMEN THAT SOLD ME THIS COMPUTER SAID IT WAS AN UPGRADE ITS A DOWN GRADE IF YOU ASK ME. IF THAT WASNT MY ONLY MONEY I WOULD SALE IS CRAMP BACK YOU BEST BUY AND BUY A DIFFRENT COMPUTER WHAT A RIP OFF

No Keyboard Backlights. Touchscreen not useful. I looked elsewhere.

This computer was plastic and seemed cheap. I returned after opening the box.

The 1 star is for bestbuy. They sent me the wrong model and now i cant get a hold of anyone

very expensive, not practicale, battery die out quickly.

PC is so nothing extraordinary, slow and not updating quickly

Pc is so loud fan noise is outrageous would not recommend

The product is very bad. Is not good! Os very slow, I don't recomend it. The return time is 15 days, the product is very bad after this period, they don't gave me option dor return whe sell my bad product.

Do not buy this laptop!!!! I had to download drivers to make the keyboard function properly and after just 1 month of use, the commonly used letters/symbols are already wearing off.

Poor. Freezes when clicking on websites very often

I have a gaming PC that I like, but it's a bit bulky for everyday office needs. I was looking for something that gives me a 15" class screen and an i7 processor with 16 GB of RAM and has a decent battery life. I stumbled upon the this HP with the right specs and so far it meets my productivity requirements. The processor is an i7-1355U. That's a 13th generation processor with 2 Performance Cores and 8 Efficiency cores. The 2 Performance Cores give double threads and the Efficiency Cores are single threaded, so you get 12 total threads of processing. The memory is 16 GB of DDR4-3200 RAM. This is where I was slightly disappointed. DDR4 isn't the newest or fastest. I was also looking this up and it doesn't seem like it's upgradeable. 16 GB is the max for this system. The storage is mediocre, 512 GB on an NVMe drive. Having done a quick speed test, it reads in the 3600 MB/sec range. I will likely replace this down the road to a more modern 2 TB version when prices come back down. Or I will have to carry a portable SSD. Battery life has impressed me. It's rated for just shy of 8 hours. So far in my testing, this is pretty accurate. My gaming PC would last me about 2 hours, it's rather bulky and the power supply is bulky as well. This HP is a breath of fresh air. I can easily carry it around and not have to concern myself with a battery for most of my day. I was also surprised at the charging brick. It's tiny compared to my gaming laptop's charger. This charger is rated for 45 watts while most of the other laptops I've dealt with have had minimum 60 watts. Ports on the HP laptop on the left side include a USB-A, HDMI, an audio jack and a USB-C. Disappointingly, while the USB-C is rated for superspeed, it isn't rated for power nor display out. For that you would need Thunderbolt and this laptop doesn't support it. I would like to get away from proprietary chargers and have a more generic USB-C charger like some of my other laptops, but this laptop doesn't support it. On the other side of this HP laptop is a USB-A and the barrel connector for power. The display is a 15.6" multi-touch display. It's a glossy screen with nice colors. Resolution is 1920x1080. It's sharp for FullHD. The brightness seems to be in the 300 nits range. It's powered by Intel Iris Xe onboard graphics. This is entry level graphics, which is fine for productivity, but you really can't expect AAA gaming with ultra settings. The trackpad is super smooth and is roughly 3"x5" so it's a decent size. They keyboard includes a numpad which I find important when doing productivity work. Although the keys are a little small. One thing I immediately found is that the texture of the keyboard keys are a little more coarse than I'm used to. It hasn't affected my typing ability, it's just something that felt a little off the first time I used it. The price is right where I expect an i7 PC to be at. For the price, this laptop might hint at cheaper materials, but under the hood, the specs are giving me confidence that I can throw my productivity apps at it with no problems, and even run a Virtual Machine.

I wouldn't buy this laptop. We purchased and tried to set i t up after the return period and we cannot get the wifi to work. Save your money.

Item was delivered to the wrong address and still being billed for it.

I purchased this laptop 3 weeks ago and already the keyboard, the letters I use the most, are faded! I went back to Best Buy and they were not able to clean them.

HP is known to make great quality PCs and Laptops, This device is no exception. First thing I should point out if you are reading my review is that this is not a gaming laptop. This is a everything else laptop. Perfect for work, students and anyone else that wants to be connected to the Internet while still having the processing power to do almost anything else, like surfing the web, checking emails, picture and video editing. Spread sheets and using AI programs etc. The specs on this laptop are the minimum anybody should be buying these days, there are cheaper laptops out there for sure, but they have lower specs as well. What you get here is not only quality, but you will be future proofing your investment. Some features include: Screen: 15.6 touch-screen FHD 1080p definition, very crisp very clear, and at 15.6 inches it is a pretty large size screen for a laptop. Processor: Intel i7 A very capable and somewhat high-end processor. Probably the most expensive and best component of this laptop. Very future proof and very capable. RAM: 16 GB SSD More than enough to run pretty much any application, program, or software. Enough RAM to future proof, your investment for a long time. And of course, all this comes in a solid state drive. Or SSD. They run faster, quieter, and more efficient than the old Hard Drives. Memory: 512 GB Not the most memory available, but still decent. You’ll be able to store a few high definition, movies programs and music, but that’s about it, you will most likely run out of memory if you do a lot of downloading. The thing is that you can buy additional memory pretty cheaply these days. Graphics: Intel Iris Xe A very entry-level graphics card. Will only be able to play very simple games, well like I mentioned earlier, this is not a gaming laptop. This graphics card should be good enough to run anything else that’s not considered a video game. For example, little handle basic video editing. Programs and software. Conclusion: A very fast, a very capable laptop, has all the connections you need like USB-A, USB-C, HDMI etc. It features Microsoft Copilot, which is an AI program to help you create projects, gives you advice, and overall makes things simpler. Comes with a HD Camera and Microphone, long lasting battery, HP claims it can go for 7hrs and 45 minutes. And Stereo Speakers :)

They sold me a wrong device. Chat people lied to me

There is certainly a lot to like about this HP laptop, but it is clearly a budget laptop that has some compromises. First the good. As stated in the description, this laptop is best suited for productivity applications and for that environment it excels. The Intel i7 processor, while not overly powerful, gets the job done quickly and efficiently at 5ghz speed, and the 16GB RAM means that apps and programs load quickly and can have multiple apps open at once. That's also good for some very basic gaming, although the graphics processor is pretty basic. The 1920x1080 screen is good, but not great. Detail is crisp, but the screen brightness, at only 300 nits, isn't great for very bright rooms or outside. 512GB storage capacity is the bare minimum these days. I do appreciate the fact that this laptop was made from recovered plastic that was recycled. This is also the reason for the gold rating of the EPEAT tool, which measure the environmental impact of the product. The keyboard is ok. It feels a bit "clickety clackity." Now for the bad, and for me these are deal breakers. HP really needs to get with the program and stop shipping laptops with a proprietary power supply tip and start using USB-C power supplies. Who wants to lug around a bulky charger when a simple USB-C charger (with enough watts) will do the job? The laptop does have one USB-C port, but it is not for charging, only for data. Second, battery life is pretty bad. With the screen at full brightness and streaming a 1080p youtube video, the laptop lasted approximately 4.5 hours before reaching 3% battery and shutting down. Of course that could be increased somewhat by lowering the screen brightness, but since the maximum brightness isn't all that bright it needs to stay at maximum.

very bad laptop only one speaker works and the second one no sound