Customer Ratings & Reviews

Computer seems to work perfect for what I need so far but the quality of the Camera is far worse than I expected in comparison to the rest of the specs. Just my opinion because I'm not a tech person per se so I could be wrong.

This worked great. It's fast, is reliable, boots up quickly, downloads files quickly, opens apps quickly, doesn't slow down. It's a nice business machine that I bought for remote connection to my workplace.

So, when I first got the laptop, there were zero issues getting it all set up and all that fun stuff. After I got it set up, I didn't use it for around 8 hours, as I had other things to do. When I came back to it that first night, it took about five minutes to 'wake up' and start back up after I opened it. Okay, that gave me a bit of anxiety, as that is an unreasonable amount of time for a supposedly refurbished laptop to take to start up. It ran fine after that. Well, I come back the next day and try to turn it on. The starting logo pops up for a second, then the screen goes black and the inner fan system starts whirring extremely loudly. I let it sit and don't mess with it, hoping it will eventually turn on. It has been over half an hour now, and there has been no change--the screen is still black, fans are still going non-stop, and the laptop is otherwise non-responsive. If I could give a zero star review--I would. This is completely unacceptable, and I will be weary about ever buying a "verified refurbished" device of any kind again.

Screen was messed up when purchased had to replace it other than that a solid laptop

This laptop has a large enough display, comes with solid state hard drive, plenty of memory and has local USB ports. No need to hang an external device off to read thumb drives or connect to external monitors.

I liked it wanted to keep it but this device has no touch screen, and the warranty covers the one with the touch screen, if you bought it, you won’t get a warranty. It’s nice though, I wish I could keep it.

A great, reliable, dependable laptop for work. I've purchased several HP laptops over the years and have never been disappointed.

A very practical day-to-day laptop computer that was competitively priced

This was advertised as a touch screen computer;it was not. Returned it

Description said it was touchscreen. It wasn't. Returned it for a different model. It looked and started up easily.

advertised as touchscreen; and did not have one; could not even support one. returned.

Very quick, will be better if Best Buy offers it with Microsoft office installed

This computer was everything they said it would be.