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Customer Ratings & Reviews

Your price for this item is $455.99
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The comparable value price is $479.99

Customer reviews

Rating 4.4 out of 5 stars with 1332 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 3.6 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers have good things to say about the 17.3" laptop's large screen size, ease of use, and performance. Many appreciate its reasonable price and the ample RAM and storage it offers. However, some customers note that the battery life could be improved, and a few have experienced issues with the hard drive. Overall, the positive feedback on key features outweighs the negative comments.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 63 Showing 1,241-1,260 of 1,332 reviews
  • Rated 3 out of 5 stars

    read other reviews

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    black keys is very difficult to see and find. not comfortable with windows 10 format. I sync this i5 with my hp 22 monitor for dual large screen visability.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Slowed down to virus infested speeds after a mont.

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dunno if it’s bad luck or this device is not as great as the specs shows. Laptop dropped to slug crawling speed after a month use.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not user friendly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently upgraded to this computer, had it set up by the Geek Squad, and asked for some basic use instructions for Windows 10, with no help from them.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Laptop is a bit slow for my taste

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was surprised how slow this computer was. I'm not sure if it's my internet connection or the processor.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Keyboard

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great but keyboard is awkward and not as easy to use as my old laptop. It is always slow to open and restart.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    ok for an inexpensive computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is an ok computer. Not as fast as I would like it to be. Sometimes seems a little glitch. But it wasn't very expensive.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Just ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The newer windows 10 won't let me download CD's. I have a large collection I need to store Disappointing at the least.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Product is nice for a non touch screen

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought because it was cheap. Gave to my daughter. She wanted a bigger screen and I did not want an HP product again.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    It works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fair value for the money. A little bulky. Better screens and faster response out there. U get what u pay for.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    Good computer, bad battery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Computer was great for the price but, had a faulty battery. Had to return it.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Kids laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My kids (13 and 15) bought it to share. They complain its slow and it takes for ever to download games

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    It's OK

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keyboard has to be in just the right light to be able to read the keys. Very flat. Very Matt finish

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Did not start up well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop did not start up well. Had to unplug and reboot multiple times to try to get it going.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    New HP Computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fan is very loud when the computer is trying to cool down. I am worried how long it will last.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Nice Laptop until it quit working!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer was easy to navigate on and search. I used this laptop for my online classes. The screen went totally black on me after having it for about a year and a half. For the price I was very disappointed thinking that this should be a quality laptop. I purchased the HP because I own a HP printer.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good Enough

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not the best laptop but I purchased for basic home use. Does the job!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    nice product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like the product but seems to run a little slow when you have a large program on it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Bargain Computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was at a bargain price. Found a better CPU and upgraded before I returned this one.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good but not great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop freezes up occasionally and it is fairly slow. Overall I am ok with it.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    So far so good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Again so far so good, but the speakers are under the laptop...not the best sound

    I would recommend this to a friend