Winter SaleEnds 1/19. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

Your price for this item is $455.99
Clearance
The comparable value price is $479.99

Customer reviews

Rating 4.4 out of 5 stars with 1332 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 3.6 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers have good things to say about the 17.3" laptop's large screen size, ease of use, and performance. Many appreciate its reasonable price and the ample RAM and storage it offers. However, some customers note that the battery life could be improved, and a few have experienced issues with the hard drive. Overall, the positive feedback on key features outweighs the negative comments.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 67 Showing 1,321-1,332 of 1,332 reviews
  • Rated 4 out of 5 stars

    Looking Good!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to buy a laptop last minute after mine crashed. I spent all day on the website looking for one, when I came across this one. I was a little hesitant to buy it because I didn't like some of the reviews, but it was the only one in my price point. When I first opened the laptop, an error message popped up what caused me to be concerned. So I restated the computer. I used the laptop for hours and hours today writing a paper for school and I am so happy with it! It's fast and responsive! Love the touch screen! I hope it stays this way!

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    HP laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome! Love the sleek build and color and fast processor

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 3 out of 5 stars

    Use for School

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like how big the screen is but, during start up it takes a while to load.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great computer for simple needs

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far this computer has been awesome. We are using it mainly for internet, and Microsoft office programs. So far so good! It's fast, working great, and simple to use. I uninstalled McAfee anti virus because I've heard horror stories about it messing up the computer but I think this is always a PC problem, nothing to do with the computer itself. I'm a Apple girl all the way but this is a cute little laptop that I really like!

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Great big screen computer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Computer with great screen for the price. Hp that does everything you would need and more

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Not very good

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Takes forever to boot and has an average battery life. Upgrade the RAM when you can afford it.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Nice PC

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like my new laptop. it is a nice p c, I would recommend this p c

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Is just OK

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I assumed it had Bluetooth and to my dismay did not! My 5 year old hp that only cost $200 even had it will not buy from Best buy again because of this I guess I did not look close enough assuming they all had it now....my mistake

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Unhappy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased 2 of these on April 14, and received on April 17. Less than 20 days later one has quit functioning. After spending almost an hour on chat with HP service I now have to send it back to HP. It is covered under the warranty, but is very inconvenient, and now my husband has no computer to use. If the other stops working I will be very angry.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Beware

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At first this was a good buy but within a couple of months of owning it constantly shuts off for no reason and Geek Squad has tried to resolve without an answer. Called HP and they say they never heard of the problem but just looking online everyone else has the same concern. Save your money and buy a better computer .Not happy with this one but am Happy with the Geek Squad. They are always pleasant to do business with.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Cost cutting in every area beware

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the product and here are my reviews after 3 months of usage. 1. Cutting costs ( even 2-3$) every part of product , The internal wifi is singel band ( 2.4 ghz) and if you live in close society there is lot of interference on 2.4ghz channel and you cant get reliable internet. i have to stick to lan to get good internet. It changed from Laptop to desktop. 2. Keypad is pretty had and keys are not smooth. 3. Product hangs often but hard to reproduce the problem.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worst laptop ever

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't believe this advertisement icore 5 latest generation. It will start freezing from the first day you buy it. Don't worth to buy. HP laptop is a headache.

    No, I would not recommend this to a friend