The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Pros mentioned:
Cooling, Speed, Touch screen
Rated 5 out of 5 stars
Best laptop I have ever used.
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I told the salesman I wanted a fast computer as I was impatient. He recommended a solid state-drive. I also wanted one that ran cooler than my present model and I would prefer and HP. I got all I wanted and in addition a touch screen. I love this computer.
I would recommend this to a friend
Pros mentioned:
College student
Rated 4 out of 5 stars
Good Computer
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Bought this for my daughter for college. Works great!
I would recommend this to a friend
Cons mentioned:
Audio driver issue, Patch not working
Rated 1 out of 5 stars
Audio Driver Issues; Useless Patch
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I would give this a much higher rating if there wasn't an issue with the audio driver. This is a known issue, because a bulletin about the problem was posted on hp.com on 10/12/17. I ordered my computer on 10/22/17, so HP is selling the model despite the issue. There is a patch, but it only works for a day or two before the sound goes out again. In 10 days I have installed it four times, including twice today. Massive fail. Before you buy an HP, check the model number on their web site to see if there is a problem.
No, I would not recommend this to a friend
Customer reviews from hp.com
User rating, 3.9 out of 5 stars with 7 reviews on hp.com.