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Customer Ratings & Reviews

Your price for this item is $419.99

Customer reviews

Rating 4.4 out of 5 stars with 25 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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84%would recommend to a friend

Customers are saying

Customers have good things to say about the EliteBook 14" Refurbished Laptop. Many are impressed with the price, saying it is a great deal. Others are pleased with the quality of the refurbished product, noting that it looks and works like new.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-25 of 25 reviews
  • Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second Elitebook and I love it as much as the first one

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to work from. Liked the size and weight. Would recommend to a friend.

    I would recommend this to a friend
  • Cons mentioned:
    Faulty keyboard

    Rated 2 out of 5 stars

    Good laptop, not good refurbished keyboard :(

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Half of the keyboard has really messed-up keys. It feels like someone spilled something on half the keyboard & didn't clean out the inside of the keyboard thoroughly. I have to push down super hard on the spacebar in order to make it work, which is more than pretty annoying for a writer like myself...The laptop itself works just great, but it's the keyboard that I'm rating 2 stars :(

    No, I would not recommend this to a friend
  • Cons mentioned:
    Charging issue

    Rated 3 out of 5 stars

    Very good laptop I enjoyed it while I had it

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I only had for about 14days. First day I had it I charged up to 100% after that couple days down the road I tried to charge and it just would not charge at all. I currently have swapped it out for an exchange since I was still under the 15 day Best Buy Warrenty. I really like this computer that’s why I exchanged for exact unit just hopefully this one does not mess up. Definitely buying extended Warrenty now lol overall very good laptop I use for editing 1080p 4K video’s on premier pro this laptop definitely can handle my projects.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Charging issue

    Rated 1 out of 5 stars

    Terribly disappointed.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked this laptop. It was plenty fast and seemed to otherwise work great...except for the fact that a week in it started with "plugged in, not charging." Rather than try to troubleshoot and potentially run out the clock on the easy return window I simply returned it.

    No, I would not recommend this to a friend