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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 747 reviews

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Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the large screen, saying it's wonderful. They also appreciate how easy it is to use and the crisp and clear graphics. However, some customers find the laptop to be heavy and have concerns about the touchpad and battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 10 Showing 181-200 of 747 reviews
  • Pros mentioned:
    Large screen

    Rated 5 out of 5 stars

    Amazing laptop

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm sure it's better then what I use it for but the touch screen is so helpful when you have arthritis. Thank you all at best buy.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    like it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had old computer bought this one really like it. It is a good computer

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Still getting it settled in

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Had a bit of difficulty setting up the MS Office suite

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Speed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my Mom for Christmas. The touchscreen works great and the speed is awesome. Great for working from home, surfing the net and streaming Netflix and video. Wish I could get one for myself.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer and so much faster than the old one.

    I would recommend this to a friend
  • Cons mentioned:
    Heavy

    Rated 5 out of 5 stars

    Delivers everything I want

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for a laptop that could easily manage photoshopping, image enhancement, etc. This one delivers. Plenty of power, sharp screen, easy to use. It is heavier than some due to the 17 inch screen.

    I would recommend this to a friend
  • Pros mentioned:
    Large screen

    Rated 5 out of 5 stars

    Really fast computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new laptop! It's so fast and the touch screen makes it even better! I looked at it in the store and loved the beautiful quality of the picture as well, which is one of the reasons I picked it.

    I would recommend this to a friend
  • Pros mentioned:
    Large screen

    Rated 5 out of 5 stars

    Great Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great laptop. It has all the bells and whistles that I love. Like Windows 10 loads. The touch screen is a nice bonus. I am very into music and it works great with all my music programs.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great for watching tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A little bulky to travel with.but over all a nice little computer.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    EXCELLENT PIECE OF EQUIPTMENT FOR HOME OR WORK

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LOVE THE FACIAL RECOGNITION LOG IN, SUPREME GRAPHICS WITH EASY TO USE SOFT WARE. THE I 7 PROCESSOR IS EXCELLENT AND RUNS SMOOTH . DOWNLOADING CAD CAM SOFTWARE SOON FOR WORK. SHOULD RUN GREAT

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Trying to get use to how to use the programs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i like the screen ..good picture ..and I like the slim keyboard

    I would recommend this to a friend
  • Cons mentioned:
    Heavy

    Rated 4 out of 5 stars

    Gorgeous and Fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sleek , fast and super quiet! Backlit keyboard is perfect. Performance outstanding. Awesome screen. Worth the money. Not a 5 star only because its a bit heavy for me and so not super portable. You might feel differently.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Top of the line

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The statement holds true you get what you pay for,Buy the best and your worries are over there is nothing that this pc can’t, performance speed screen size this is hands down the best.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    What a great value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was surprised to see this computer at the price point I bought it and I have to say I'm really impressed with it so far. The build quality is really good and it is made of mostly metal.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Super

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super Fast computer. Best I have ever owned. The viewing screen is as good as any desktop monitor I have a groome The viewing screen is as good as any desktop monitor I have Ever owned.

    I would recommend this to a friend
  • Pros mentioned:
    Large screen

    Rated 5 out of 5 stars

    Touch Screens should be standard

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    16GB RAM, 1TB hard drive, 17.3" Touch screen? All the specs for a great computer. Touch screens make working on computers much easier. Very sturdy and so far great performance.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Product was as expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and service was perfect. Pick up was easy

    I would recommend this to a friend
  • Pros mentioned:
    Large screen

    Rated 5 out of 5 stars

    Great portable computer, very good graphics.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Enjoy a portable computer with a large screen format for viewing spreadsheets. Very ergonomic, I have been using HP for several years. Not disappointed with their performance.

    I would recommend this to a friend
  • Cons mentioned:
    Windows 10

    Rated 3 out of 5 stars

    Worst Laptop I’ve ever owned!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst laptop I have ever owned. The mouse pad is terrible, there are no buttons for left or right clicking. Windows 10 is the worst OS I have ever worked with. Not intuitive whatsoever. Mouse pad sensitivity is horrendous. The only way you can work with the mouse pad is if you only had one finger, maybe two. The mouse pad sensitivity is such that it keeps sensing the other fingers, thus do things that you don’t want to do. The mouse pad location is such that it works better if one was left handed. If I can’t get this laptop to work, I am going to return it and get my money back.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Large screen

    Rated 5 out of 5 stars

    Great desktop computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with my new computer, HP ENVY 17.4",Intel i7. What an update! The touch Screen is great and the illuminated keyboard is wonderful to work with in a dim environment.

    I would recommend this to a friend
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