Customer Ratings & Reviews

I am writing this review on my HP elitebook 8770w which is very old running windows 10. I have owned numerous HP items over the past 35 or so years and most were standard setters in the best sense of the word. The HP Envy is also a standard setter in the worst way. From the initial setup it proved to be quirky and within 2 weeks "quirky" turned out to be a warning of impending failure. The USB-C charging port failed. About the same time the "black screen of death" began showing it's ugly face. (At this time I was several thousand miles from home and had to wait to drop it off at Best Buy. That was on July 17th. By early Aug the unit was declared DOA by the Geek Squad. HP, your new standard is too low! This laptop missed the mark that at one time made HP a highly respected company.

Touch screen broke after 2 weeks of use. After multiple attempted phone calls (long hold times and random disconnects) I finally got through to support who issued a repair order. After they received it, HP tech support said it was not going to be a covered repair since it was "customer damaged" and would cost me over $500 for the repair. I took photos of all angles of the laptop and screen showing it has no evidence of damage or mishandling and filed a claim with my credit card company. My last two laptop purchases were HP, but never again.

So far I love this tablet! It’s so diverse I can use it in any setting, school, work, and art!

I wanted to like this but the screen just didn’t hold a candle to the OLED display of the ASUS Zenbook I tried in the same price range with similar specs. I did like the form factor and build quality but the screen just looked washed out to my eyes. The facial recognition feature was also buggy and inconsistent.

Had one hiccup where the cursor froze and I had to restart the whole laptop but so far, good.

Perfect for everyday use. Very pleased with this purchase.

Seems to be a good value. Time will tell. It is a bit heavy.

way too heavy. other than that, it works well. wish id bought a mac pro, tho

Still figuring out how to use and find my files from my old laptop.

Touch pad is a bit sensitive other than that its great!

Bought a laptop in September and used it a few times. In December it stopped working. I brought it in for repair, and it took about 2 months get done, l mean, it couldn’t get fixed and they decided to give me a new. My frustration was because l needed my laptop during the holidays to work and they didn’t have my computer ready, as promised or neither an option to get me something else to use to work. I got behind schedule with all my work because l could get the job done while traveling. For that reason l got the computer, right?! The good thing is, they will give me a new laptop but, they want to me to buy a new protection plan for the new laptop. I got the protection plan for acidental and damage, not for factory issue, that should be covered by it own warranty. It’s getting interesting…

Everything is very good except the screen! It is FHD 300nit but is the worst display in the all brand laptops. Should buy the 2.8k one.

Piece of junk. Lasted 15 months and the motherboard died? Very suspicious, after we just cancelled our Geek Squad….

This is my 3rd HP and last. Last 2 were Spectres that both had the fans stop working. Learned my lesson. This was supposed to be a secondary PC to use on the go. It's been 3 months and 4 days. My laptop won't turn on and won't take a charge. Could be battery, could be motherboard, but i know one thing: it couldn't be me again. im getting my money back on this and going ASUS or Lenovo or if I can get a good deal, Microsoft like my main PC.

Great price, poor quality. I'm addition, set up was unusual and eventually it lost the ability to accept charge. Item was returned

I bought a open box excellent one. Its wifi adapter was not installed hence I couldn’t even download the windows. It was very time consuming but thankfully they processe the return fast

Got it home and turned it on. Touchpad not working. Used touch screen to get it up and running. HP support was very helpful but could not get the touchpad to work. Returning it to BB today.

Its been almost two months since I bought the computer and today it randomly shut off in the middle of me doing a college assignment and now it wont turn on. Super unreliable and disappointing purchase.

Be aware of poor resolution. Had to return it because of the disappointing display quality.

I purchase this laptop at 749$ ,however it cost me expensive because now i see the price is down to 699$ .Please check carefully for the price before making any purchase .I had buy Membership to cover the price match,but they dinied price match bay saying its valid for only 60days.I feel i shouldn't have purchased this best buy Membership it worths nothing to me .Please make policies at least taking care of your members.