Customer Ratings & Reviews

Great computer and great value. My ONLY complaint is that it does not have USB-C ports on both sides, only the right side. Otherwise has been fabulous for online meetings, work related business and some social online fun.

Excellent startup computer to begin with and build to the computer that you need to complete tasks. The software could be designed slightly better to be more friendly and not so strict on settings.

This is my second HP laptop (only because I lost the last one in a house fire). The one "thing" I miss is the numbers keypad I had on my last one, however, a very nice computer at a very good price. (I leave mine plugged-in, so I'm unable to comment on the battery life)

Very clear pictures!…Very easy to manage!…Love it for College

WE always get HP computers. This one is so much faster, love the touch screen.

The customer service representative was very knowledgeable and helpful with finding me this laptop. The laptop works great and is easy to use. Well worth the money.

Slower than my old envy laptop that had Intel Gen 11 core i7 and less # of threads. The mouse shows the loading sign with every single click on this laptop. The keyboard is smaller so it took some adjusting and also did not have the extra keys that I often used as shortcut for Microsoft word. Some useless keys like a emoji button and a snipping tool key. Also the sound is really low. Cannot hear it if you step away, even at max volume. But other than that it is fine especially for drawing pictures.

The laptop works perfectly and is easy to use. When zooming, make sure you flip on your camera.

This is a great product. I do a lot of my personal research, work and even browsing without having to wait long enough like I had to with my previous computer. I have great help and good advice with picking one out

Nice laptop. It is just the right size. There are 2 things that I have an issue with though; the login feature looks for my face and can't detect it most of the time and I didn't pay attention to the fact that the keyboard doesn't have a number pad. I know 10 key by touch and that is how I type my numbers. So now, I have to learn how to type numbers. I just purchased a small number pad, but it's not the same. I have to keep up with that now rather than having a compact keyboard WITH number pad.

10/10. Works very well and great for college. Battery is amazing and Face ID is so cool!

This is a replacement computer that exceeds my expectations

Great item for gaming. Can run fast and is very well for any other general use.

So far good, battery life is good, and the charges up fast. The only down fall is the key board doesn’t light up. And I love that I can unlock it with my face, very neat feature

It’s been a while since we purchased a laptop and found it a bit daunting with so many available. The service and advice we received helped us buy just what we needed.

EXCELLENT! The new laptop is exactly what was required by my university.

The sales process for our new HP laptop was quick simple via the fine service of Johnathan Bihlman. The Geek Squad Agent Brandon Hammer was exceptional in transfer data to our new Laptop. He is an outstanding representative for Best Buy

Touch screen is great, screen size is perfect, memory is just what I needed!

Great laptop! Easy to use, lightweight to move around or take with you, would be perfect for college student. Or anyone! Glad I chose!

Just what I needed for home use. The battery life is very good.