Customer Ratings & Reviews

The service and product are wonderful.We've had no problems whatsoever with this product

Its cool and its useful and i helps a lot. I recommend

I love it! Thank you! This is upgraded version to what I bought from you a few yrs ago

Great computer for personal and professional use..

So far I absolutely love this computer and the AI.

Good laptop i loved i love work now, i love best buy

Quick turnaround in setting up my new computer. Agents assisted with every question and reminded me I can come in anytime for their help.

It is working awesome. Better then expected. On time delivery love it.

A laptop is a whole new thing for me. I am getting used to it and really beginning to adjust away from a detached keyboard.

I purchased this laptop for business use, to replace a 7-year-old desktop. I'm returning it today after using it for 3 weeks. Even with 16 GB of RAM and Ryzen 7, it was unable to handle all of the tabs and business apps that I need to use. None of the apps are huge memory hogs -- Canva, a website content management app, project management app, Gmail, Google Drive -- but I had to constantly close tabs and apps just to get it to work properly. Very obvious memory issues (broken graphics, icons in Gmail appearing as words, webpages appearing as text). I finally gave up on it when it was unable to run reports from a database -- it constantly crashed attempting to format the data into reports. And, just to put the nail in the coffin, the resolution on the laptop screen suddenly became super-pixelated. Switched back to my old desktop with 16 GB RAM and a Ryzen 3, and it is easily able to handle everything that paralyzed this laptop, and more. I'm used to hardware working well out of the box but this laptop had tons of issues and is unusable for average business needs.

Was really affordable compared to the value of it, and I love and enjoy everything on it

Very good product. Good as I want and even more. Supports gaming very well and little to no lags

We have been a little slow to put this beauty to any serious work. Good start and a fine price.

I love this computer! Just what I needed at a great price!

Very impressed with this laptop, couldn’t be happier

The store is very good, the service is excellent, very satisfied with the purchase I made, thank you, I will definitely come back

HP makes great computers and printers. Best Buy staff were friendly and knowledgable

Best computer for your money hands down! Would definitely buy again

I’m giving it 4 stars because it was a gift, my partner seems to really like it

While I had high expectations for this laptop as I was buying it brand new, I have been disappointed in the months since I purchased it. My previous laptop of 5 years finally kicked the bucket, so I purchased this one as a replacement because I need to have a laptop for my school and work. I have had numerous issues with the laptop's audio (cracking, not making sound at all, glitching, etc.), as well as it shutting down and generally being incredibly difficult to troubleshoot minor issues. It works a bit better than my old one (which is expected when comparing brand new vs. five years of heavy use), but given the opportunity I would not purchase an HP device again.