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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2045 reviews

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Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers recognize the Envy x360's strengths lie in its responsive touchscreen, impressive performance, and user-friendly design, making it a lightweight and convenient device. However, some users express concerns about the battery life and the absence of a number pad on certain models. While the audio quality has received mixed reviews, many appreciate the overall value and sleek aesthetics of the laptop.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 97 Showing 1,921-1,940 of 2,045 reviews
  • Rated 4 out of 5 stars

    hp

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a great computer, love how easy it is to use!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    New PC

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still learning with the new windows. Otherwise a good laptop

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too bad is 11th generation. Not enough usb ports..

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Met my expectations.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far it has met my expectations. Does everything I need.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for regular work but don't suit for DS problems

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the laptop, but I'm not a fan of the new windows

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    4/5

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    decent computer for online school no major issues so far

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pleased

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. No complaints with my new computer.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Quick

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Quick and convenient screen design.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    HP Notebook

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only had this computer a couple weeks but so far so good.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great purchase

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product.. Purchased for college use. Smoot and sleek

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    HP Envy Works Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great...just a little heavy to carry around.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Worst product

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst product .. hinges broke in 3 months .. stay away from this product .. HP global warranty didn’t even bother to look at it .. waste of money

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ports keep going out and the internet will just stop and reload. I have checked with the internet company, and I have gotten a new machine (so things are better than they were!!!)

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    HP Envy x360 2-in-1 15.6 touch Screen

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not buy! Piece of Junk from the start Geek Squad Total-Care could not fix it so sent into HP. Been without it for 3-weeks and counting. Save yourself a headache and lots of money. Buy anything other than a HP anything!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Its Okay

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bestbuy will never provide you with the access key for the 6 month free anti virus software that comes free with your purchase. Believe me I'm on the 4th time calling in over a month

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    One worked fine, one crashed

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Giving a one rating because of inconsistent product quality. We bought two of these for us. One is great. One developed fatal boot drive error after 4 days use. HP sites list extensive procedures for fixing, sounds like a pretty frequent problem but not an easy fix. NOPE I'm not a programmer. Shouldn't have to spend hours on a complex process to fix my own brand new very expensive computer the first WEEK! Took it back and got a replacement. Haven't had the ambition to go through whole setup process a third time. If I had a do over, I would pick a different brand or model. This was a pain having to travel back to get the replacement and we wasted all that time setting up. Best buy could at least given a credit for time and gas in having to come back with it. Also, discovered keyboard is awkward to use. Keys blend together, can't see the letters and functions easily. Why can't computer designers have a consistent placement for mute buttons, backspace, delete, power, etc? And I miss the number pad on the side.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Dont buy

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this laptop for my college student. By April it was not working correctly. I had it looked at and was told it was malfunction of the motherboard.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    UPSETTING never again!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    DO not get, wouldn't turn on after having it for 3 hours. Geek squad team told me it was junk and to never get new HP Laptops for an extra $100 get the Lenovo YOGA total game changer

    No, I would not recommend this to a friend
    • Brand response from HP Team
      Posted .

      Hi there,

      Thanks for letting us know about your experience and sorry to hear about the trouble you've had with your new laptop.

      If you still have it, we have troubleshooting resolutions for this issue which can be found here: https://support.hp.com/us-en/help/computer/power-boot-issues

      If you need any further assistance, please don't hesitate to reach out to us for direct assistance at support.hp.com. Our team is more than happy to help you get your computer up and running as it should.

      Alexis
      HP Care HP

  • Rated 3 out of 5 stars

    Not as good as my old laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not as fast as my old laptop. Keyboard is hard to see. No numeric pad. Too few ports for plugging things in. No cd/dvd drive.

    I would recommend this to a friend
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