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HP - LaserJet Pro MFP m477fnw Color All-In-One Printer - White-Front_Standard

Customer rating

Rating 4.5 out of 5 stars with 1296 reviews

93%
would recommend to a friend

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Page 1, showing1-20 of 1,296 Reviews
  • Rating: 1 out of 5 stars

    Headache!

    Posted
    JazzyMomOf4
    • My Best Buy® Elite Plus MemberElite Plus Member

    Ok, so I wanted to upgrade my small HP 4650 Series because it's been over 3 years with this printer and something is going on with the scanner feeder to where it catches too many papers at once or it jams while trying to feed the documents. I mainly scan papers smaller than 8.5x11 as they are tickets from loads that our business receives on the daily basis. I thought the price range, scanning capabilities, paper output, ink usage and warranty would make up for the oohs and aahs of this all in one printer...well no! As soon as I installed it I saw that the printer did not have a feature for "scan to computer" as it has wireless capabilities, that was not available. Ok, so I decided to try to set up a shared folder so that my documents can be scanned to my network folder, I had issues for 2 days trying to set up the network folder step by step with assisting you tube videos and still was not successful. I tried to chat with the HP online help but had no success. Yes, I set up this printer to the wireless network, yes my computer was online, yes I met all the requirements for my OS, yes I can follow directions, but if this crap is not going to work the first few days that I've had it, I'm going to return it! Another issue, I finally found a way to scan documents to my computer and that was by using the HP scanner app on my Mac, ok I had seen it's functions before, but never thought that I had to deal with the manual labor of scanning documents to my laptop. First, it only scanned a few pages then gave me an error that there was a lost communication with the printer, second it said that there was a document stuck in the feeder and to remove it...fine, I took out the paper that was in the middle of being scanned and it said that there was a paper jam to lift up the feeder and so on. Ok, no paper stuck and no trash found as this was BRAND NEW! This printer may be worth it if you do not use the scanner function or just scan one paper through the lift option of the scanner, not the feeder. OMG, $319 with a 2 year warranty is not enough for me to keep fiddling with it as I needed a printer since 2 weeks ago, I'll just plug in my older printer and deal with it for tonight. I'll be returning this and searching for maybe just a stand alone scanner.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Prints well but 3 major flaws....

    Posted
    Krazy4Tink
    • My Best Buy® Elite Plus MemberElite Plus Member

    I bought this to replace a similar 6 year old HP printer that was having software/firware update issues. I was excited to have wifi printing abilities but that also seems to the major downfall of this printer. 1. If you use wifi printing, you CANNOT use a USB or Ethernet cable. Once any print cable is plugged in it automatically turns off the wifi feature. Which means you can't hardwire to the home computer and print wifi from your laptop or ipad. 2. The printer also goes to sleep and turns off automatically. There is NO override on this. The maximum is sleep/1hour or off/8 hours. This totally defeats the purpose of a wifi printer. Telling something to print does not automatically wake up the devise, you must physically go to the machine and turn it back on. 3. IP address issues with wifi. Every time the printer restarts it has a new IP address, so your computer will keep telling you device or drivers found. You have to go into your router settings and tell it to use a static ip address for this device. I was able to do this after a little research on my specific router, but not everyone is comfortable making those changes without some sort of technical support. On a positive note the print quality is great. I would only recommend if you don't care about wifi printing from ipads/phones/tables/etc... Disappointed in HP considering the price and the lack of override options. Just like our computers, we should have the sleep/power options of NEVER doing those things automatically.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Good but no Automatic Duplex Printing

    Posted
    MikeyC
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    We were using this printer as an upgrade from an existing Canon MX922 when changing the home office from personal/business use to full-time small business. Unfortunately, I did not realize that it is not capable of Automatic Duplex Printing and will have to exchange it on the M477fdw model. Print quality is reasonable the retail price (good IMHO considering the deep sale price currently available). I reprinted a business proposal which was recently printed at a FedEx Office center, and the quality is about 85-90% (although some of that may be optional better paper stock that we had the FedEx Office use). Putting the quality next to the MX922's old output is no contest. MX922's output looks like 30% the m477's (as one would expect given the price and format difference). Font from the m477 is Crisp, Colors are much Brighter, and images/graphics are much more clear when using standard paper. As a LaserJet, the m477 is not capable of edge-to-edge printing, but it should do the trick for most of our business printing needs (even good enough for some marketing materials, although others may have a more critical eye than I).. It's too early to speak to price per page, but I expect that the optional 410X (vs standard 410A) toner cartridges should help to keep cost down slightly. PC Mag puts cost per page at "2.2 cents per monochrome page and 13.6 cents per color page" which is a bit on the higher side, but nothing extraordinary given the low-to-medium print duties for we'll be using it. I would only not recommend the printer because lack of auto-duplex printing seems silly for a printer of this price (although apparently not unheard-of). Otherwise, it seems solid.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Prints and scans crooked!

    Posted
    Chris
    • My Best Buy® Elite MemberElite Member

    Well, Let me first say that I am not some computer and tech Luddite that can't work a piece of technology. I am very familiar with components, etc. etc. This printer is junk. I really hate to say, because i researched it, bought one and had full confidence in the company and the product. My first inclination that something was wrong was when I made a scan and it was crooked. I made another. Same thing. I then did some google searches, as one might. I learned that some seem to have had alleged success with entering an intentionally hidden secondary menu and calibrating the scanner. I tried that, no luck. I called HP's tech support. They informed me that this machine has a 1mm printing variance for "crooked" variance and a 1mm to 3mm variance for scanning. Therefore, if you print a document that you later intend to scan (like a doctors appointment sheet or something else), you may well have, within variance, an up to 4mm crooked document. I indeed did. After much testing with the tech, he agreed to send out a tech to look at the printer and replace the scanning bar. There was little to no improvement. So I headed back over to Best Buy (where I purchased it) and exchanged it for a Cannon. PROS: Fast printing, relatively quiet, great software CONS: Very unprofessional printing and scanning, text is not very crisp (definitely not near as much as I expected an HP to be, especially for being dubbed a "business" printer). ALL IN ALL: Don't bother with this machine. Their on-site tech said they have a ton of issues with the automatic document feeder because the roller bar is too small and the scanner bar is of very low quality.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Great product, (watch out for part number detail)

    Posted
    GyroGearloose
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Printer works great through WiFi from 3 home computers and direct from iPad and iPhone. Copy is ok; scan, FAX and other features not tried yet. Down grade is only for difficulty buying due to the 3 different part number suffixes that are not clearly explained except deep in the manual. The salesman was also unaware. I wanted the duplex feature (2 sided printing) which is not on the "fnw" version. This is complicated by the insistence by HP that all three are "duplex", just not "automatic duplex". The fnw does not have the paper flipper installed so is "manual duplex", meaning it prints all the odd pages and prompts you to turn the stack over and reinsert in the tray by hand to print the even pages on the backs. It would seem that by this definition, all printers have always been "manual duplex". This wasn't clear until I had spent time setting up the printer and trying to print double sided. I then took it back to exchanged it for the "fdw" which has the flipper installed. (The "fdn" has the flipper but no print server for wireless connectivity). Unfortunately the warehouse folks didn't read the part number right and shipped me another fnw. The third time was the charm, so, although I picked up the original printer same-day, it was 2 weeks to finally get printing (and flipping). Lesson learned: don't rely on the salesman to save you from such details, as high tech products these days are complicated. On the upside, the flipper is very nice and smooth, better than the one on my prior HP (an inkjet) bought 5 years ago, which has been a little noisy.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great value on a Laser Printer

    Posted
    HP1DGP
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I got this usually priced at $500 on sale at Best Buy for $350. It has all the bells & whistles I need: fax, dual paper trays, scanner, & printer. I wish the trays were both the same size, though. Tray 1 only holds 50 sheets while Tray 2 holds 250. Tray 1 is a convertible tray that opens at the front of the printer. That explains why it’s smaller. However I just use it for legal paper since I use much less of that than letter. I can print just fine from my iPhone when I’m on the internet network, but have difficulty when I use my laptop sometimes if all the different colored inks aren’t in place. If I run out of any color, it goes haywire, but works fine if I print from my iPhone...go figure. HP wants you to search on the internet to troubleshoot anything, but it would be nice if they had a 1-800 FREE number to at least walk you through your initial setup. The feature I absolutely LOVE is that the printer has its own email address. If you leave the printer on and email a file, it will print it and send you an email to confirm that it’s printed. You can do this away from home and have documents already printed for you when you arrive! That’s awesome! The ink is pretty expensive to replace, $90 & up per toner cartridge, so this printer is best for small business use, or for someone who needs high-quality documents for presentation purposes. A few glitches, but overall a good machine for the price.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great color laser MFP

    Posted
    RSTP5200
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I bought this printer to replace an HP OfficeJet multi-function. HP makes good equipment, and I've been using their PCs and printers for a long time. This is the first color laser I've owned, and I've been really happy with it. I bought the printer for home use, which might be overkill, but we do tend to print a lot. I decided on this printer after a fair amount of research. Best Buy had the best price, and had it in stock. Setup and software installation was a breeze. The printer is fast and the results are excellent, both b/w and color. I can't comment on cartridge yield yet, but I think it will be satisfactory based on the specs. Be aware that this is not a small printer, so measure your space first if that could be an issue. Bottom line -- no regrets. Prints well, scanner and fax work great, menu is well thought out. Nice touches like USB storage, wireless connectivity and other features. Fast and reasonably quiet. I'd recommend this printer for home or small office use.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Hard to judge when it never works

    Posted
    DoCFuRy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I purchased this due to a great sale at Best buy related to the features that came standard on this unit. Unfortunately, it NEVER worked. The drivers would not load on my Windows 10 machine. I tried nearly a dozen times, and ultimately had to get in to the registry and remove all HP drivers and try again. Eventually, it would load, but would freeze on printing, or print one page but no more. A call to HP cost me nearly 2 hours of my time, plus another hour if not more of them being remotely in control of my computer attempting everything under the sun to get it to work, and still nothing. I was told that it would be elevated to their higher tier tech support and they would call me. I was asked when I would be available the following day, and told them I could be home at a certain time, and they said great, they will call you then. I left work a little early, only to get home and wait for nothing. It would never connect to my wifi, which every other device had no problems connecting too, including the Brother printer I ended up buying instead of this unit. I can't give it one star cause I can't say that the features wouldn't be useful to those who can utilize it, but it simply didnt work for me.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent Printer for the Home or Small Office Use

    Posted
    TexasHoosier
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This is my second Laser Printer for use at home. The first was a B&W Brother MFC-6800 anf while adequate for printing and copying, its FAX capability was very problematic and scanning was complex. I went back to a Canon Ink Jet because of its simplicity in operation, color capability, but the cost of the ink cartridges proved to be absurd, resulting in my purchase of the HP Color Laser Jet MFP M477fnw Printer. It's operation over the last couple of years has been great; the one time that I lost wireless connection to my Dell Precision M6600 laptop via our home AT&T network, reinstallation & recovery proved to be simple and straightforward. Printer Ink usage is so low that I have yet to replace the original low-capacity black and color cartridges. From my work experience of using the terrific HP Laser Jet series of printers and high-end Xerox Office printers, I would find it difficult to upgrade over the HP Color Laser Jet MFP-M477fnw printer for home use. Really a great printer and smart purchase for my needs like printing E-Mail attachments, Google Maps and Satellite images, Driving Directions, Referee Assignment Calendars and the like. I heartily recommend purchasing this printer for home use, especially in home networks where Wireless operation is a requirement.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Disappointed

    Posted
    Disappointed
    • Verified PurchaserVerified Purchase

    I wrote a review but it never got published for some reason. This printer has major drawbacks and problems. First, they have switched to a lower melt temperature toner, so you cannot print anything with this printer, and then expect to put that sheet through another laser printer - such as when we print logos and letterhead on blank sheets first, then print the invoice or data onto the pre-printed sheet. Second, you can't print a standard UPS label without changing settings on the printer - this is something my old Brother printer did automatically and is a real disappointment. Third, the scanner feed simply won't pull paper through straight, so if you scan multiple sheets and use the auto feeder, they all scan crooked, no matter what you do with the paper guides. So disappointing after spending HOURS researching the best printer to replace my old one. Now I think I have to return this one

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent Print & Scan Quality, Great Speed

    Posted
    jermbuck
    • My Best Buy® Elite Plus MemberElite Plus Member

    This is a perfect printer for my home business. We print invoices on multi-purpose paper, and this prints quickly and the quality is very crisp. I bought this to replace an Epson 3640 Inkjet Printer (which I liked for the most part), and this knocks the socks off of that printer! The print quality is a night and day difference and well worth the price difference (as I'm writing this, both machines are on sale with a price difference of about $230). It scans very quickly and does double sided scanning in one pass (from the paper feeder). This is like a mini version of the nice big office printers I'm used to working with at larger companies. The footprint is not as small as the cheaper all-in-one printers I've owned in the past, but it's still quite small and fits on top of the single-wide letter filing cabinet I have next to my desk. I love this printer and will highly recommend it to anyone in a price range under $400

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Does everything it does quite nicely

    Posted
    GeekOnTheHill
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This multi-function printer is one of the few I've ever owned that does everything well. It scans very quickly and the scanned images are very clear. The included scanning software is very stable and has a lot of useful pre-set options, but they're easy to edit if you like. The printing is fast and crisp. The paper handing on both the ADM and the printing side is excellent. There have been no jams so far. Envelope feeding works well. The fax is the best I've ever used. Network setup was an absolute breeze. Okay, granted, I'm a computer geek. But this one practically installed itself on my mixed Windows / Linux network. It was also found and configured automatically by my Android phone once I installed the HP printing app on the phone. I really have nothing bad to say about this machine. I absolutely recommend it for SoHo use. I can't say how well it would hold up in a heavy-volume office, but I doubt you could make a better choice for a small office or a home.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Not Friendly With Mac

    Posted
    mowrbabe
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I loved this printer.... to begin with. It printed beautifully, quickly, and it knew which tray I wanted to print to just by sensing where the paper was. I own a preschool and copies/prints are a huge part of my business. Everything seemed to be perfect! For two days. Then I started getting an error message: "Unable to print. File is corrupt." Suddenly I couldn't print ANYTHING. After much research, I realized that this error message was due to the fact that I was printing from my Mac with the latest updates. Apparently, it is a very common problem for Mac users. None of the suggested fixes solved the problem, and because the printer was all but useless to me, I returned it. The problem does not appear to occur with Windows computers, so hopefully, this is something HP can get fixed for future Mac owners. I really did love this printer's features and was sad that it didn't work for me.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Sick Of Ink Jets

    Posted
    Jerry
    • Verified PurchaserVerified Purchase

    I don't have that much printing activity but when I need to print a document, I need to print a document and not spend hours, wasting expensive ink to clear print heads on an ink jet printer. With this new laser color printer, I am confident that it will be ready to serve my needs, probably at less expense than with the inkjet that it replaced. Integrating this printer into my wireless network was easy-peasy. It came with an driver install disk that I used on one of my computers but all of my other wireless devices, including smart phones and touch pads were able to communicate with it and use it without the need to install drivers for it. I'm a happy camper!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good, quick, but semi-manual 2-sided printing

    Posted
    DanK
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The title tells it all. It is a really good printer. Quick, intuitive, has beautiful colors, prints evenly, not too loud, accessible through WiFi, except 2 things: 1) It was not trivial to set-up scanning to file over WiFi (e.g. to a shared folder on my Windows laptop). This is important, should be streamlined more. Anyone anytime may need to scan something e.g. to PDF, right? ...could be simpler...but works. 2) Two-sided printing with this particular model is not fully automatic. It first prints the odd pages, and then you need to re-insert those half-ready pages back into the tray to print the rest (the even pages of your document). Not a big deal, but you should be aware of this, when you buy this printer. Overall: if the above are OK with you, then it is warmly recommended.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Expensive printer Terrible qulaity

    Posted
    MLopez87
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I replaced my 3 year old Epson color inkjet printer which was still running like a champ with this heavy; now hunk of junk. I used the printer to print a few color reports and not more than an hour later the entire thing died on me. checked the plugs checked all the wiring. The printer hasn't moved an inch since I placed it on day of set up. I purchased this product on April 26th and it is now June 22nd. This expensive paperweight didn't even last 2 months. I called customer service about it and all they did was direct me to HP customer service and say I could buy another $400 printer and use the new one while this one is being fixed...... why not just exchange the thing in store for me..... Id give this thing 0 stars if I could. I thought HP would be a little better than this.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Outstanding All-In-One Machine

    Posted
    GeekOnTheHill
    • My Best Buy® MemberMember

    Especially at the price I paid at Best Buy. This printer took me about 10 minutes to get up and running on my network. The printing is clear and sharp, all functions worked properly on the first try, the scanning interface is straightforward and intuitive, and the scanning itself is very fast. The included software installed without a hitch on my Win10 Pro (64-bit) computer. The rest of the computers on the network can just use the PCL6 driver. Copying and faxing work just fine from the software or from the printer's touch screen. About the only thing I didn't test was photo printing. I rarely print photos, but I find that photos are the one thing that inkjets are better for. I wouldn't expect superb photo printing from this or any other laser printer. But like I said, I haven't tried it yet. All in all, I can't think of a thing I don't like about this printer. I highly recommend it. Richard

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    CAREFUL! Auto-duplex is a different unit

    Posted
    BusinessGuy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    While this m477fnw is an impressive machine, PLEASE be very careful to order other unit with slightly different number m477fdw if you want wireless auto-duplex. I returned the m477fnw and followed guidance to buy an m477fdn that is auto-duplex but NOT WIRELESS! Huge bummer. Returned it and now waiting for m477fdw that is both auto-duplex and wireless. Of course it's all my fault, but I surely would have appreciated some better guidance thru the process and it's a waste of packing and refurbishing for HP that I opened and installed and returned two super high quality printers that operated properly but I simply had poor retail assistance in selecting the correct unit. ..... Alas, entropy is pervasive and life is just inefficient! However, Best Buy was super helpful, polite, and cooperative in accepting my returns of each unit.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Laser better than inkjet

    Posted
    Rick
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Inkjet printer was a pain to setup on network. Either it didn't want to setup, or once it did it would go to sleep after it set for a while and would have to be restarted before it would work again. This was with 2 different ink jet printers. This laserjet printer setup was a breeze. Once setup it worked like I thought it should. The next day when I told something to print it printed witout any issues. I'm aware toner will cost more than a ink jet cartridge but I've already printed over 500 sheets and my toner lever is still showing close to full. After using this printer for over a month now I can say I'm very satisfied with this printer.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Nice color laserjet printer for the initial price

    Posted
    UtahMike
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Very capable color laser jet printer for under $300! ($325 price then $50 bbuy gift card after purchase=$275) Hooked it up to my router that gives capability to print any document or image from any device that can send an e-mail using hp e-print which is a really great feature. hp 410a toner cartridges included- they have 1000 pages of print in those. If there's a drawback to this printer it would be the cost of the replacement toner cartridges. The high capacity toner cartridges (6000 page) for this printer (hp 410X) cost $140 for the black cartridge and $165 each for the color cartridges (3 colors) for a total of $635. That's more than twice what the printer cost me. Even though using this printer will be a costly endeavor I'm happy with it because I use it for a lot of professional business/presentation applications and it provides very nice, clean print.

    I would recommend this to a friend