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Customer reviews

Rating 4.4 out of 5 stars with 369 reviews

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    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

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    Rating 4.3 out of 5 stars

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90%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 16 Showing 301-320 of 369 reviews
  • Rated 5 out of 5 stars

    Great printer!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You will not find another printer that prints or scans this big. Also very reliable. If you print in draft mode, the ink lasts for quite a long time,

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great printer for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far…..a great printer for the price, with so many options, not your standard table top model, but won’t be disappointed, HP do need to work on its wireless capabilities

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice MFP

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does "Tabloid" paper in tray. A plus for contractors needing scale prints from Plans...

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good printer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good printer and does 11 X 17 and letter size sheets with 2 trays. Fairly easy to connect and it responsive. I would recommend this to anyone that is working from home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great printer

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great printer. I bought this to replace a comparable Brother printer which dies after 4 years. This has all of the features I need and prints the paper sizes I have to have for projects.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great printer for the price and great printing results, would absolutely recommend if you also need large print

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great MFP printer

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice printer and has a lot of useful features. Ink lasts pretty well too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setup was easy. Printer is large - but so is it's print capacity. It has met all my needs. I love it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    excellent product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works better than expected , I have been using this printer for 2 months ( printed alot). I have not had to refill with ink yet. Would recommend purchasing this product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    hp

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great printer, price and as always, great service from Best buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HP 7740 Great Unit

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchase this all-in-one unit to replace a fairly new all-in-one unit from a different manufacturer that was a constant problem. This unit has worked fine and fills all my needs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent printer. Fast and effective. My only complaint would be the size...very large!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Functionality

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love the quality and functionality of this product. It is very easy to use and prints quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent printer.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The printer can print, scan and copy 11" x 17". It was a great buy.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    VERY DISAPPOINTED

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just purchased and the ONLY reason i purchased is because it can print on 11x17 paper. Exactly what i was looking for but in HP brand. I've had it four days and haven't been able to print. It jams while feeding the paper thru.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Perfect quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m very happy with the printer the quality is very good

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Review of HP Officejet Pro 7740

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To new to decide on how the printer is working out for me. I have had some paper jams that I won't think would be happening with a new printer.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Wide Format Printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a replacement of a HP Wide Format Printer.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Beware of this printer

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this printer and set it up and it didnt scan, there was something wrong with the automatic paper feeder. I spent 2 hours on the phone with HP support and they confirmed it did not work so sent me another. The one they sent had the same issue! It took me some time to get time to call them back again and they again confirmed that it did not work. I waited too long to call (over 90 days) however and they will not refund or send another. I realize that I waited too long but each time you call its 3 hours. who can do that? Anyway, my advice is to stay away from this one.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Too many glitches

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This printer works great when everything goes right but any little hiccup and good luck figuring it out. The "virtual assistant" can't answer anything. Google works better. But why should you have to google every little problem. It should just work. For example, you can't scan by hitting the scan button on the computer, you have to open the app on your computer and hit scan, then it takes about 5 minutes per page. Ridiculous. And you can't choose ledger paper. After an hour on google I learned that the printer calls ledger tabloid. seriously? In 2020 HP can't build a printer that just works and is user friendly? Horrible printer!

    No, I would not recommend this to a friend
    • Brand response from HP Team
      Posted .

      Hi, James.

      I’m sorry your printer has been difficult to use, and I’m sorry for the inconvenience. I can understand why needing to do internet research to remedy problems would quickly become quite bothersome, so I’ll provide some resources and information I hope will help.

      First, for the scanning issue and others you describe, I recommend you visit a page on our support site that has diagnostic tools for various problems. There you’ll find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common scanning and printing issues. Visit that page here:
      - support.hp.com/us-en/topic/diagnostics

      To learn more about your printer and all its features, or for help solving problems, you can access video tutorials, user manuals, how-to documents, software updates and troubleshooting guides here:
      - support.hp.com/us-en/product/hp-officejet-pro-7740-wide-format-all-in-one-printer-series/7682227

      If you need further assistance, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

      - Model number
      - Serial number
      - Your location
      - Case number (from any previous contact with HP support)

      Keith
      HP Care
      hp.com/support HP

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