Customer Ratings & Reviews

Worst copy machine I ever bought. I usually buy. PC. But this model is the worst. Never again

This printer is overpriced and underperforming. Very slow and difficult to use.

Faulty. Have to reboot each time I need to use it.

I can’t get it to work and if I can it is slow . I am very sorry I purchased this

Not my favorite. Uses to much ink and a small paper capacity.

This printer does not do scan to e-mail, which I was very very unhappy

After hours of trying to install this printer on my new computer, I still have no printer. Am ready to return it.

extremely disappointed, the ADF only works sometimes, once it goes to sleep I have to unplug it for a few seconds to get it to come back on also I think it is a gimmick when they 3 months of free ink but nothing tells you how to get the free ink

Worked well for 2 weeks, then stopped connecting to my computer.

I've had this printer for 4 months now, biggest hunk of junk. Once I hit the print button, you can hear it moving back and forth for at least 5 minutes, sometimes it prints, sometimes it does not. Sometimes it prints in color, sometimes it does not, yes I hit the color tab but still no color. Try printing from my phone, i select the printer for the picture, then the wheel spins, then tells me no printer selected.

Software just stopped during install I'm stuck in a Firmware question. Been chatting with support for some time but they have no idea and take forever to respond.

I've owned many HP Printers and they just keep going backwards on quality. Once they where the Mercedes of printers. Now.... sub par greed driven plastic made junk! Keep it up guys...... I can see the cost accounts saying we can make it cheaper and rob are dwindling customers on Ink Cartridges! Keep it up guys!

Hate this printer. Takes forever to start up and once you do a print it wants to make you wait again to check stuff. As well as photo side printing colors are off. Seriously a purchase I regret.

Brought this printer and didn’t use it much the first three months. When I did use it I was out of in in two weeks. I’m not happen because I didn’t get the free refills. Not I have to go purchase ink and it is expensive. Go old school when purchasing.

Instant Ink program appears to a mandatory service for the printer to function

I still can't get it connected to my laptop. Paid for Geek Squad to come to my house. He couldn't do it. Said there was something wrong with laptop. Told me to take it to store. Took it to store. Was told nothing was wrong with laptop. To bring in the printer AND my laptop to get it connected there. Huh? Isn't that why I paid for Geek home visit?

At forst ot was an eprinter meaning the printer had its own email address where you can send pdf files directly to the printer’s unique email address BUT NOW hpntook that feature away so i will be returning this printer. They made the uodate disabled that nice function. So now the printer is not that special anymore so it’s useless for what I bought it for.

Setup.. Continually getting an error and will not print. Stating to install setup cartridges - which are installed.. HP support is pointless and as usual BestBuy doesn't care - just doesn't want to deal with the return. Save yourself the time. This is the first HP I have bought. Will be the last :(

Not even 15 days past my purchase date and this printer has a carriage jam because I wanted to print 20 pages at once. For the price, printing 20 pages should not be causing a jam that is hard to fix. Calling Best Buy to return or see if they can help fix but so far I've tried everything on my end.

It seems like this printer doesn't like to print more than half the time. I know I read reviews that it was slow, but this is ridiculous! I wish my Canon printer hadn’t stopped working.