Customer Ratings & Reviews
- Model:
- OJP 9015e
- SKU:
- 6450667
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers value the OfficeJet Pro 9015e's high-quality prints, ease of use, and wireless functionality. Many appreciate its quick setup and compact size, along with the overall reliability and good value for the price. However, some users find the printer to be noisy and have experienced issues with the paper tray's sturdiness. The scanning feature also receives positive feedback.
This summary was generated by AI based on customer reviews.
Printer doesn’t work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered the printer and it didn’t even work! I set it up and did all that it instructed me to do but it didn’t work. They also refused to let me return the printer.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to learn that your printer would not complete the setup process despite your faithfully following all setup instructions, and that you’ve been told you cannot return the device. Your review is brief, but your predicament and frustration are abundantly clear – and totally understandable. I want to help you find a resolution here, so I’ll offer a resource and some information aimed at reaching that goal.
I can’t tell from your review why the printer has not worked, so I’ll point out that HP+ printers come with exclusive concierge support. To call and reach live HP+ experts who can help you assess what’s going on and find a solution, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Not worth it...
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It gave me a lot of errors and never worked. I returned it after 2 days of trying to work the issues.
No, I would not recommend this to a friendFax volume too low.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.copy function is fine. Fax volume is so low it is almost silent. cannot tell if it is dialing or not... set the volume control to loud and still cant hear it!!
No, I would not recommend this to a friendDisappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Document feeder doesn't always work. Scanning through the feeder flips pages when doing multiples. It's ok for home use but would not recommend for high office volume
No, I would not recommend this to a friendnot a real evaluation
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I keep getting asked to review this so I will. I haven't really had a chance to use it enough to evaluate it. But so far so good. Getting the ink cartridges properly installed was kinda a pain. Got a couple three errors. No info or instructions how to properly install cartridges. But it's got plenty of lights and buttons.
I would recommend this to a friendTerrible printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product is terrible the software is worse. Doesn’t function as it should, in an attempt to push their ink they ruined the software.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry that you’ve encountered such difficulty with your printer’s software. I can’t tell from your review what specific roadblocks you’ve hit, but I’ll nonetheless provide some resources that I hope will help you remedy whatever problem is at hand.
First, you might gain useful information by following a guide on our support site to installing and using the HP Smart App, especially the FAQ portion, which covers common questions as well as difficulties users have encountered. Choose the link to whichever document matches your operating system:
- Windows 10: support.hp.com/us-en/document/c04675142
- Mac OS: support.hp.com/us-en/document/c06188214
- Android and iOS: support.hp.com/us-en/document/c03561640
For more help with difficulties, or to learn more about your printer and all its features, you can access troubleshooting guides, how-to documents, user manuals and software updates here:
- support.hp.com/us-en/product/model/37934143
If you need further assistance, I hope you’ll contact us directly so we can help you assess what’s happening and find a solution. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
Not as fast or same quality level as the Pro 800
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty disappointed with this purchase. Machine is slower and not as sturdy as the Pro 800 series I bought 8 years ago. Would not recommend.
No, I would not recommend this to a friendBroke
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't work!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry that your printer hasn’t worked. I can’t tell from your brief review how long you’ve had the device or (if it’s new) whether you’ve been able to complete setup and installation, but I’ll nonetheless suggest some resources that I hope will help you resolve the situation.
I recommend that you contact us directly so we can help you assess what’s happening and find the proper course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Have had problems of off line & slow printing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have had problems 4 or 5 times on printing and wireless printer being offline since I bought this item on Sept. 4, 2020. Have called both you and HP about the printer problems and I can't get this resolved. As far as I'm concerned, there is something wrong with the HP OfficeJet 9015 printer I have and I am tired of messing with this problem. This printer is less than a month old and I have had to call in about this too many times. Have tried all the trouble shooting by techs and we still have the problem
No, I would not recommend this to a friendExpexted Better
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this printer for just over two years. Its loud and slower than expected but got the job done. Just after my extended warranry expired, ofcourse I began to have issues. Im currently unable to change the ink cartridges as the on screen button that brings the cartridges accessible is broke. Resulting in me owninf a rather expensive copier that can only share documents via email. HP support is extremely limited and consists of an AI chat robot.
No, I would not recommend this to a friendPoor Wifi
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am super disappointed in this printer as I am having a hard time connecting the Wi-Fi. The printer did not come with cords so I am trying to determine if I am going to return it.
No, I would not recommend this to a friend- Pros mentioned:Ease of use, Print quality
HP OfficeJet Pro 9015e
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So I received my HP OfficeJet Pro 9015e a couple weeks ago and have been putting it through its paces. First off this is a nice inkjet printer once its out of the box and setup. HP tends to make quality printers (amongst other devices) and this printer feels solid. Nice weight to it and nothing seems flimsy and too plasticky anywhere. Inside the box comes the printer, the inkjet cartridges (cyan, magenta, yellow, and black), power cord, and user guides to help you get started. Setup is fairly simple, just attach the power cord and power on the printer. Once the printer has started it will guide you to setting up and installing the inkjet cartridges. Initially while installing the cartridges I thought I was installing them wrong or that they weren't going in all the way due to the description (illustration) in the documentation. Part of the documentation shows the bottom of the cartridges almost sitting flush and lining up with the bottom of the cartridge holder inside the printer. For me there was no discernible "click" into place as described in documentation. After realizing the cartridges wouldn't go in any further I continued on with the rest of the setup. Placing paper in the tray and that was it. HP has a service where you can continue through the setup service and sign up for their HP+ service which allows you to order ink when necessary. Initially with the way the wording was stated on the display, it was almost as if I had to sign up to the service in order to connect the printer to my home network which was not true. After exiting the setup process I was able to scroll through the menu on the display (which by the way actually tilts back a little to make it easier to see what you're doing) and find the network settings and connect it to my home network. Once connected to my home I grabbed my iPhone and selected a photo of my dog Charlie from my phone and printed it out. I love AirPrint, it worked flawlessly and printed my photo out with ease. Now in addition the the HP+ service, HP also has a companion app in the App Store for iPhone or Google Play Store for Android that you can use to select the photos and change the size of your prints. All in all I believe this printer is more suitable for someone in college or high school, or a a small home office where not a lot of printing is done. Keep in mind that the include ink is supposed to last 6 months but that depends on the amount of printing you do.
I would recommend this to a friend FEEDER IS NOT LARGE ENOUGH
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i CAN'T SEN MY 37 DOCUMENTS THRU THE SANNER.....iT IS NOT LARGE ENOUGHWOULD LOVE TO TRADE IT IN
No, I would not recommend this to a friendError HP Printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This HP Printer spends more time in Error Mode than printing. Once it is in Error Mode it takes forever, at least 4-6 minutes, to shut down before you can turn it back on & hope that it will print for another span of around 15-25 minutes before Error Mode shows up again.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hello there,
I am so sorry that this printer could not meet your expectations. We always strive to provide easy usability and reliability with our printers, so hearing about this is very unfortunate. That said, I'm hoping I can turn this around and help remedy this for you.
I'm not too sure what the root cause of this issue is, but I’d really like to help get it running properly for you. Please reach out to us so we can work through any necessary troubleshooting with you. We’re always here to help, so you can get in touch via your preferred method at this link: hp.com/contactHP
On a related note, I'd like to mention the fact that HP printers do also have a 1-year warranty from their purchase date, so if you find you need to use it, I hope you will. To verify the warranty, you can use the following link: support.hp.com/checkwarranty
Denise
HP Care
hp.com/support
Printer a problem
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cartridges wouldn’t load; machine made horrible noise when turned on; returning item
No, I would not recommend this to a friendMy last HP product ever. Because of miserable tech
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The only real problem is tech support, meaning the total lack thereof. I have a minor issue with being unable to scan multi-page documents to the computer from the printer (despite no prior issues with same laptop and my previous OfficeJet 6970. After hours of attempting to chat with TS, and several failed efforts to have them take remote control of my laptop (each time, it failed, closing the app and the chat window, followed by the tech specialist "closing" my case without helping at all), I was about to give up. I decided to try one more time. The remote control function finally worked and I watched as the specialist basically uninstalled and reinstalled the HP software on my laptop. When that didn't work, he told me to call a PAID support number, despite my having purchased this item one six weeks before. After this experience, this is my last HP product ever.
No, I would not recommend this to a friendVery disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed cartridges that came with it didn’t work called company waited 12 days doe new ones and it still doesn’t work. Returning it
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hello there,
I’m very sorry to hear that this printer did not work correctly for you. This is of course far from the reliable and satisfactory experience we would like to offer our customers and I want to apologize for that. I hope you could return the device without any further issues.
Please give us another chance to convince you of our quality products in the future. Contact our customer support and we will recommend you a printer that fits your needs better than this one. We are always happy to assist you with any needs you might be having. You can reach us here: hp.com/contactHP
Denise
HP Care
Nothing special
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this it was no better then the cheaper printer I had purchased previously. Really did not impress me at all. I went back to a cheaper hp5222
No, I would not recommend this to a friendFine presently
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the third time I have exchanged this type of printer due to issues with it after a short time . So I shall see hopefully this time it will continue to function.
No, I would not recommend this to a friendDO NOT even think about buying the Printer!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Let me begin by saying that I have purchased and used HP printers for over 20 years now, and I am VERY tech savvy..... when I went to load the ink cartridges the printer head would not line up properly and after I eventually got the ink loaded the printer would not even print a TEST Page!!!! So it goes without saying that it was engineered well and the quality control was completely not adhered to on this printer....
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there,
First off, thank you so much for your loyalty to our products over the last 20 years. This is something we never take for granted, so I'm tremendously sorry to hear that you've had a poor experience with the printer so far. I can imagine how disappointing this has been, especially since we always aim to provide much more reliability. That said, I want to assure you that we'll do everything we can to make this right.
From what you've described, I believe this issue may be the result of the printhead's seating. Not to worry though, this can be easily resolved by taking steps 2 and 3 in the following support guide: support.hp.com/document/c06203631
If printing issues persist after this, please contact us for support so we can address things further. We're always more than happy to help so you can give us a call at +1 800-474-6836 between the hours of 8 am - 9 pm ET. To expedite the process, you can gather these beforehand:
- Model number
- Serial number
- Your location
I hope this helps and again, my sincerest apologies for this inconvenience.
Chelsea
HP Care
hp.com/support