Customer Ratings & Reviews
- Model:
- OJP 9015e
- SKU:
- 6450667
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers value the OfficeJet Pro 9015e's high-quality prints, ease of use, and wireless functionality. Many appreciate its quick setup and compact size, along with the overall reliability and good value for the price. However, some users find the printer to be noisy and have experienced issues with the paper tray's sturdiness. The scanning feature also receives positive feedback.
This summary was generated by AI based on customer reviews.
It's been fine.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has disconnected from the wireless a couple of times and the only way to reconnect it has been to shut it off and turn it back on.
No, I would not recommend this to a friendDon't working error
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No don't working, there is a sign who said error in door all door are closed
No, I would not recommend this to a friendCustomer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return it with in an hour because it didn’t work. Bad cord connection
No, I would not recommend this to a friendDisappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love Canon. the only brand of printer i have ever used. this particular one printed everything in red/pink, returned it. very disappointing
No, I would not recommend this to a friendGarbage printer / avoid HP products
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Avoid HP products at all costs. I have not even owned this printer for 6 months and let me share all of the issues with you. 1. It is expensive to operate. The printer consumes color ink even when printing in black white / gray scale. 2. Every other print job stops where the printer says there is a jam. There is no jam, the printer has been cleaned and serviced and the issue remains. This is my fourth HP printer and my last. I had two other models previously that quit printing within a month of each other. A third model did not work out of the box. I thought spending up would solve my problem but only made things worse. The only solution is to avoid buying anything HP sells.
No, I would not recommend this to a friend- Cons mentioned:Paper tray
I bought the wrong printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted more than this, IE outbound printed paper tray too short! I wish to replace this but now I am stuck with it,
No, I would not recommend this to a friend Faulty Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to go through HP to replace the print head cartridge before we could even set the printer up
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry you’ve had such a difficult start with your new printer. Your dismay comes as no surprise, considering the device needed printhead maintenance before you could set it up. I want to help you have a better experience with the printer from here forward, so I’ll direct you to some resources aimed at meeting that goal.
First, to learn more about your printer and all its features, or for help solving problems, you can access user manuals, how-to documents, troubleshooting guides and software updates here:
- support.hp.com/us-en/product/model/37934143
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including cartridge installation, print quality, operating-system compatibility and connectivity. There you can find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance with anything, I suggest you contact us directly so we can help you assess what’s happening and find a solution. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
Sent it back
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.could not download drivers and it would not connect.
No, I would not recommend this to a friendNeeded a new printer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed with the extremely poor quality of this HP printer—9015. HP use to make solid, reliable products. Guess that is no longer the case.
No, I would not recommend this to a friendStupid move HP
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It can ONLY be used via Wifi, you CAN NOT use a printer cable or Ethernet cable even though it has the ports built in.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry that your experience with your printer so far has not been as you expected. I’m sure that learning the device lacks connectivity options you’d anticipated came as something of a shock. That said, there are ways you can connect the printer via cable. I hope you’ll use the information and resources below to get the device working to your satisfaction.
You’re correct that a Wi-Fi connection is needed, but only for setup and installation. Once that’s complete, you can connect the printer to your computer using a USB cable (although the device will need to maintain an internet connection as well). I suggest you look over the printer’s main user manual on our support site. In the table of contents, scroll to the header, “Connect Your Printer,” and look for the topic, “Connect Your Printer Using a USB Cable.” Click that phrase to be taken to applicable section. Find that manual here:
- www1.hp.com/ctg/Manual/c06940372.pdf
If you need further assistance with this issue or anything else, I suggest you contact us directly so we can help you assess the situation and find a solution. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
Not great.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The wifi connection with this misable printer is insanely antiediluvian.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I'm sorry your printer has failed to maintain a reliable wireless connection. I can certainly understand why frequent interruptions and troubleshooting would quickly become exasperating. I want to help you remedy this problem, so I’ll direct you to some resources I hope will reach that end.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity and printer-offline difficulties. Visit that page here:
- support.hp.com/us-en/help/printer
You can also find troubleshooting guides specific to your printer, including ones on connectivity, in addition to the main user manual, how-to documents and software updates here:
- support.hp.com/us-en/product/model/37934143
If connectivity does not adequately improve, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Never buy this model
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor quality product. I never recommend anybody to buy this product
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry you’ve run into such difficulty with your printer. I can’t tell from your brief review what specific problems you’ve encountered, but your frustration is clear. I want to help you resolve whatever issues you face, so I’ll suggest some resources aimed at making that happen.
First, for help solving problems, you can visit a page on our support site that has diagnostic tools for various tasks and issues, including connectivity, print quality, operating-system compatibility and cartridge installation. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/help/printer
For additional help with difficulties, or to learn more about your printer and all its features, you can access troubleshooting guides, how-to documents, the main user manual and software updates here:
- support.hp.com/us-en/product/model/37934143
If you need further assistance with anything, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Error code B305DFF1 -must be unplugged to restart!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought my HP Officejet 9015 in August 2019. It worked fine until about a month ago (4 months past the 1 year warranty) then I began to get a flashing intermittent error code B305DFF1 on the screen. The printer will not run unless it is physically unplugged and the plugged back in again. HP is aware of this issue with this printer but their recommended actions do not prevent recurrence of the error code. Do not buy this printer!
No, I would not recommend this to a friendIf you have other options, go that route.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super disappointed. It’s difficult to set up. Also, the ink cartridge keeps popping out. Unfortunately, I bought it and the next day had to cover a doctor’s office in another state. I’m a travel nurse and I go when called. By the time I arrived back home, the 14 day return policy had transpired and I was unable to return it. Pretty disappointing overall.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Jen.
I’m sorry to hear that your printer was difficult to set up and has not held onto an ink cartridge like it should. It’s easy to understand why that would be quite an unnerving introduction to a product. With that in mind, I’ll offer some resources and information I hope will help.
I can’t tell from your review what’s causing the cartridge error, but it concerns me and I believe it needs further investigation. I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you can make use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
- Pros mentioned:Print quality, Reliability, Setup
crisp/clear printing
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This HP all-in-one printer is all you need! Set up was simple as most HP products are. It connected easily to my internet and to my devices for wireless printing. It is a little bulky, but on a normal size desk it fits fine. I mainly use it for printing. Right out of the box it was printing great! I had to do a head cleaning but I expected to have to do that to get it going. Scan quality is slightly better than I have seen in other printers recently. I've been using it for a few weeks now and haven't had any issues with it. Over-all, this HP printer is another great quality piece of equipment put out by this company. It's reliable and print quality and color is top notch. I highly recommend!
I would recommend this to a friend Work printer
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as fast as my previous printer. Seems like it uses more ink as well. But overall it does the job a need to do in my office
I would recommend this to a friendOk
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The printer is ok I bought it and it stoped working after but then I got a new one because I had warranty and it’s been perfect
I would recommend this to a friendA printer too far
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn't work. Tech doesn't seem to know the problem. Ink cartridges might be the problem. Might not, either.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has not worked like it should. I can’t tell from your review whether the printer is new or whether you’ve had it for a while and it stopped working, but I’ll nonetheless direct you to a resource and some information I hope will help you remedy the situation.
I’ll point out that HP+ printers come with exclusive concierge support. To call and reach live HP+ experts who can help you assess what’s going on and find a solution, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
great value. hard to set up for scanning
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.printer is very hard to set up for scanning to emails or computers. have talked to hp 5 times with no success to fix. really frustrating.
I would recommend this to a friendHP Printer
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This HP printer does what it is supposed to do, however it is cheaply make compared to our last HP All in One.
I would recommend this to a friend