Customer Ratings & Reviews
- Model:
- OJP 9015e
- SKU:
- 6450667
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers value the OfficeJet Pro 9015e's high-quality prints, ease of use, and wireless functionality. Many appreciate its quick setup and compact size, along with the overall reliability and good value for the price. However, some users find the printer to be noisy and have experienced issues with the paper tray's sturdiness. The scanning feature also receives positive feedback.
This summary was generated by AI based on customer reviews.
Not happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy that you sold me a product with low ink cartridge. I called service and they said you couldn’t help. Not professional at all. I will not purchase products from your company in the future.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hello,
I’m sorry that you aren’t satisfied with this printer. We always aim to provide our customers a realisable and satisfactory experience with all our products, and I regret that we missed the mark there. I can understand your disappointment.
I would also like to point out that the first cartridges that are delivered with the printer are only “SETUP- cartridges” to set up and calibrate the printer. They, therefore, have less ink inside. Remember you can contact us for support at any time. Find our official support site by searching the web with keywords “HP Support.” We would always love to help you with any issues you might be having with this device
Denise
HP Care
Could not get ink cartridges to stay in
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What a lemon! The darn piece of junk kept spitting out the print ink cartridges and once I finally got them to stay in it said check for defective cartridges!!! I’ve bought HP printers my whole life but I’m changing brands after this terrible experience.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has not performed well regarding ink cartridge installation. It’s easy to understand why the situation you describe regarding the cartridges staying in and printer recognizing them would be puzzling and eventually quite frustrating, so I’ll offer some resources and information I hope will help.
I can’t tell from your review what’s causing these problems, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Ink is too expensive
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ink is so expensive. With two sets of ink. You can buy another printer. Rip off!!! Printer keeps turning off and logging off WiFi. So every time I am going to use it. I have to input WiFi password again!!!
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has failed to maintain a reliable wireless connection and has used more ink than you’d anticipated. It’s easy to understand why that would be an aggravating combination, so I’ll offer some information and resources I hope will help.
First, I recommend you visit a page on our support site that has diagnostic tools for various problems, including wireless connectivity and printer-offline issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
Here are some facts on ink use that might help you get more prints without too much extra effort:
- A high-density print (such as an image or graph) uses ink more quickly than a text-only document, particularly if the paper is highly absorbent and the environment is dry.
- Using the draft and black only settings on your printer can help save on ink, particularly the colors.
- Shutting the printer down between uses can result in some savings. However, always use the power button on the printer itself to turn it off. That will let the printer to 'park' so that the nozzles that spray the ink onto the paper are protected from excess drying.
If either problem persists, I hope you’ll get in touch with us directly for support at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Disappointing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Slow speed for color printing. Slow speed printing period. Not user friendly experience. Not appropriate or compatible for office use. Had to return. Replaced with an Epson Workforce 4720 which I'm more satisfied with.
No, I would not recommend this to a friend- Pros mentioned:Ease of use, Print quality
Perfect home office printer!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the perfect printer for my home office needs! It was easy to set up and it doesn’t take up much room. It prints quickly and easily from all of our computers, iPad, and phone. It has all of the functionality I could ever need for my business. Highly recommend!
I would recommend this to a friend It's ok, but not great.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The printer is relatively slow and jams too easily.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Joe.
I'm sorry to hear that your printer is rendering prints so slowly and experiencing frequent paper jams. That definitely sounds like a frustrating combination, so I’ll offer some information and resources that I hope will help.
First, I recommend that you follow the steps in whichever of the following guides that cover improving print speed applies to your operating system:
- Windows: support.hp.com/us-en/document/bud03409
- Mac OS: support.hp.com/us-en/document/c01928898
You also might find useful information in this troubleshooting guide to paper jams:
- support.hp.com/us-en/document/c06201289
If my suggestions don't seem to help, please reach out to us for support any time. We're always here to help. You can contact us directly via your preferred method at this link: hp.com/contactHP
Keith
HP Care
hp.com/support
Avoid Purchasing
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cheaply made. Scans get stuck in feed from day 1. Scans even on glass come out crooked. Too many steps to process and save to pdf. Scanned document readability and clarity poor. Expect ink cartridges shipped with unit to be empty.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hello there,
This is very upsetting to hear that you are not entirely satisfied with this printer. We are always grateful for our customers' feedback, as we can continuously care for their experience. This also allows us to adjust our Products' design to suit our customers' needs the best.
Also, I would recommend contacting us for support to resolve any issue that you may be experiencing with this device. We'd be more than happy to help you. You can find our official support site at: support.hp.com/us-en
Kacper
HP Care
hp.com/support
Inoperative out of the box. HP ‘support’ pitiful.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The printer did not work out of the box. I spent hours with hp ‘support’ explaining repeatedly that it did not work. They finally agreed to send a replacement which turned out to be refurbished (I had bought a brand new printer). Buyer beware!
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that the first printer you received did not work and you had to send it back. I can understand why the whole process you describe would make for a rather aggravating experience. With that in mind, I’ll point you toward some resources that I hope will improve your experience from here on.
To learn more about your printer and all its features, or for help solving problems, you can access video tutorials, user manuals, how-to documents, software updates and troubleshooting guides here:
- support.hp.com/us-en/product/hp-officejet-pro-9010-all-in-one-printer-series/23903057/model/24208582
If there's any specific way that we can help you, I hope you’ll get in touch with us directly for support. We're always here and would be more than happy to help you make the most of your experience with the printer. On our support site you can get help from a virtual agent, search our extensive knowledge library or check your printer’s warranty.
Keith
HP Care
hp.com/support
Always buy HP but will now consider changing brand
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really wanted to like this but I have spent 3 hours trying to get the ink cartridges to click in. This is just ridiculous. They were the new cartridges that came with the printer. I will be returning. Very disappointed.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hello there,
This is very upsetting to hear that you are not entirely satisfied with this printer due to the difficulties with cartridge installation. We are always grateful for our customers' feedback, as we can continuously care for their experience. This also allows us to adjust our Products' design to suit our customers' needs the best.
Also, I would recommend contacting us for support to resolve any issue that you may be experiencing with this device. We'd be more than happy to help you. You can find our official support site at: support.hp.com/us-en
Kacper
HP Care
hp.com/support
Malfunctioning
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Kept getting error for cartridge not in place , even after trying 100 times couldn’t get it to work. For a new product shouldn’t be facing such issues.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry that your printer has not worked like it should. It’s easy to understand your frustration, considering you’ve seen a repeated cartridge-installation error even though the cartridge was properly placed. I want to help you out of this dilemma, so I’ll provide some resources aimed at making that happen.
I recommend that you contact us directly so we can help you assess what’s happening and find the proper course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
- Pros mentioned:Print quality
Truly all in one.
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Every printer out there claims to be an all in one. Sure, they all print/scan/copy/fax (well, most of them fax). But the 9015 takes it a step further with built in Google Drive, drop box, and other built in apps. I have mine sitting on top of a filing cabinet, without any issue. The printer prints at a respectable 18ppm color and 22ppm black and white. As with other printers in its class, the inks are different black/c/m/y cartridges. And like all HP printers, the ink quality and resulting prints (documents and photos) are all top-notch. It also offers a quick two sided copy/scan feature either via the regular scanning bed or via the top loader. As well as a 250 page input tray. The coolest features in my opinion are the new "smart tasks". One of which is the OCR function. Where basically you scan a page in and then you can edit and search the scanned documents. In my line of work this is very handy. Not only can you scan such documents from your printer - but also from your phone! The quality of the scans (from both), to me are mind-blowing! I have been around the block when it comes to scanners, from the "early days" all the way to this 9015. And hands down this one is the best! I love being able to pull up a document from google drive (on the printer itself, via its touchscreen smartphone-like LCD screen) and just hitting "print" and bam! There it is! No more fiddling around having to do it from a PC or phone. If this, and other reviews don't entice you to purchase this printer - then I don't know what will. All in all it is the perfect printer. Not just in its class, but any I have EVER used before! And that's saying something! You truly can't go wrong. HP really went all in with the 9015!
I would recommend this to a friend - Pros mentioned:Ease of use, Print quality
Gets the jobs done!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This printer is exactly what I needed. The print quality is fantastic, the document feeder is great for scanning, saving and faxing. Very easy to connect to my home network and it works perfectly with the HP Smart app. I was able to order, pick up, and began printing within 1 hour. I highly recommend it! Pete
I would recommend this to a friend Only works while paying for subscription.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve used this printer maybe 20 times and now it’s refusing to print because I don’t want HP to automatically ship more cartridges when I’m still using the first set.
No, I would not recommend this to a friendPrinter had a defect that would not print document
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer was defective and had to be returned. It would print from my phone, but would not print from my computer. The replacement printer had no such defect.
No, I would not recommend this to a friendDon't Purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst printer I have ever had. It will not stay on line and lose connection to the printer. This is a $180 piece of junk. I would not recommend this to an enemy.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there,
I am so sorry to know that you have connectivity problems with your printer and therefore your experience is not entirely satisfactory. Please let me help you to solve this and provide a high quality product experience.
First, I'd recommend using this troubleshooter to tend to the 'Offline Printer' status:
- Windows: support.hp.com/us-en/document/c04249080
- Mac: support.hp.com/us-en/document/c04249334
If this is not enough and you are still experiencing connectivity problems, please don't hesitate to reach out to us for support. We would be more than happy to work with you on resolving this. You can get in touch via your preferred method at this link: hp.com/contactHP
Antonio
HP Care
hp.com/support
Stay the F away
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was told at the point of sale, the cartridges would last a long time. In one month, I have run out with less the 200 prints. Ridiculous!
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has run out of ink so quickly. It concerns me that the cartridges you’ve received performed so poorly. Based on the page estimates I see on the HP website for the cartridges that fit your printer, unless you were printing mostly high-density prints, it does seem like you should have been able to print more. With that in mind, I’ll offer some clarifying information and some resources I hope will help you resolve the situation.
First, I can’t say for certain what happened with the ink supply in your case, but some printers come with what are known as setup cartridges, which have a lower capacity than regular or XL cartridges, and less yet than ones in our Instant Ink program. A third possibility is the printer is not reading the cartridges correctly and is giving an inaccurate reading.
Regardless, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Scanner didn't feed more than 1 page
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Couldn't get batch scanning to work (multiple page docs using the ADF). HP wanted $$ to make it work correctly. Returned it.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to learn about your bad experience with the scanning feature of your printer. I can see how not being able to use batch scanning would be frustrating, especially if you have many documents or images to scan.
I see you returned the printer, but in case you give us another chance, here are some documents that might help you resolve what you encountered:
- How to Scan (Windows): support.hp.com/us-en/document/c03466081
- How to Scan (Mac OS): support.hp.com/us-en/document/c04788799
Also, there is no charge for standard support during your 1-year warranty period, and support feedback that says otherwise is often linked to fraudulent companies or individuals. To double check the warranty status of your printer, visit: support.hp.com/checkwarranty
Again, so sorry for the inconvenience, and I hope you’ll give HP another chance.
Keith
HP Care
hp.com/support
Defective
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Printer had a terrible grinding sound that began when it was turned on and continued with printing. Inkjet cartridges wouldn’t install-kept popping back out. Wouldn’t align. Returned and got a full refund.
No, I would not recommend this to a friendMore Features than I Could Ever Use
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've had a love-hate relationship with HP products over the past 45 years, since I got my first scientific calculator. The products have served me well in general. It's just that often HP forgets the wisdom of "keep it simple" and tries to do a little too much. And when that happens, things get too complicated, which increases the odds that something won't work. This has been especially true for the software supporting HP products. My previous HP all-in-one printer, the HP OfficeJet 6500 E709n was a hardware powerhouse, a great printer, scanner, and fax machine. But the software suite that came with it took forever to install, would occasionally break and need to be replaced, and sometimes special HP removal software had to be used to remove traces of previous installations before a reinstall was successful. When the printer eventually developed hardware problems (clogged jets), I ditched the machine for an Epson all-in-one, whose software was infinitely simpler and easy to use. But I was willing to try the latest and greatest printer from HP, so I acquired the OfficeJet Pro 9010. I was particularly interested in having a printer that qualified for HP Instant Ink, which seemed like a great way to save money, as ink is the most expensive part of using a printer. I also wanted to be able to print easily from my android phone, which the 9010 was supposed to support well. I was surprised upon reading the instructions that the printer not only supported printing from my phone; I practically needed a phone to set it up! I had to download two APK files and run them to set up the printer. Following the instructions, I had to move between my phone and the screen on the printer. Setup went okay except for two things. At one point during the install I wanted to go to the home page of my phone, just to check the weather, and when I did this the install hung. I had to start over again. Second, it wasn't clear that having an Ethernet cable would interfere with setup. The printer "wanted" to be on wireless for setup and refused to complete the setup until I unplugged the Ethernet cable. After that, everything was groovy. I was able to print a file directly from my phone, either through my home network or directly to the printer! Not sure what the advantage would be for the latter, but it works. Of course I wanted to be able to print from my Windows 10 laptop (an HP laptop, by the way), too, so I looked into setting up the new printer. The instructions didn't say much here—just the usual "Add device" procedure from Printers & scanners settings. Windows saw the printer right away and seemed to set it up. But I was also warned that there was an HP-specific Windows 10 app that I should get. This made me nervous, bringing back memories of the bloated suite that came with my OfficeJet 6500. But I got it app anyway and ran setup. I was first confused about whether to choose "add a new printer" or "configure an existing printer." I had already set up the printer on my home network with software through my Android phone, so I thought it was the latter. Wrong. So I added a new printer, despite my fear that multiple copies of the printer might appear on the network. That did not happen, at least not exactly. There were multiple images starting with HPB, but one took me to an embedded web server webpage, which allowed me to perform basically the same functions as the Windows 10 app. I'm still not clear what the advantage of the app might be. The "HP Smart" software for my phone and Windows allows me to create "smart tasks" such as a particularly-defined print request, e.g., Print one copy, color, one-sided. That could come in handy. Other menu items include printing a photo, attaching a camera scan to an email (Really? Why should printer software do that?), printing a Facebook photo, ordering more ink, and, of course, printing documents. Probably a little more than I need, but at least the Windows software did not seem as bloated as the package for my previous all-in-one. Until yesterday, that is. All of a sudden, some HP program running in the background of my laptop said that there were vital updates that I needed to install for the printer. Obediently, I allowed the updater to run, and it warned me that aspects of the update might be invisible, and that I should patiently wait. A number of new HP programs appeared to be downloading, and at 90% the update process went into a hang. I went away for several hours, returned, and it was still at the same point. I stopped the process and tried some of the new shortcuts on my desktop, and they failed. So I ran the updater again. This time it worked, although I now have more HP programs than I really need. This has not caused a problem yet, and my printer does work beautifully. But we'll have to see what happens down the road.
I would recommend this to a friend- Pros mentioned:Ease of use, Print quality
HP - OfficeJet Pro 9015e Wireless All-In-One
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.HP - OfficeJet Pro 9015e Wireless All-In-One Inkjet Printer is truly amazing. Quality printing, quality printer and prints pages quickly. I like the quality feel of this printer. Looks great on my stand. Easy to load cartridges and paper. Easy setup for wifi and printing from your devices, mobile, Mac, pc, etc. Very impressive to say the least at how easy it is to setup and use this printer and scanner.
I would recommend this to a friend