Customer Ratings & Reviews

Only draw back - Windows 11 I put stress, it passed easily. I would only recommend upgrading RAM.

I am writing to express my frustration and disappointment regarding the service I recently received at one of your stores. I have been a paying Best Buy/Geek Squad member for over five years, and during that time I have relied on the program with the understanding that it covers issues related to wear and tear, accidental damage, and product defects. Recently, I brought in my laptop because the housing around the touchpad had cracked. This was not caused by misuse or neglect — it appeared to be either normal wear, a structural defect, or accidental damage, all of which I believed were covered under my membership. However, when I brought the device in for evaluation, the representative informed me that the repair would not be covered. No clear explanation was provided as to why, and the decision contradicted the coverage terms I have been paying for over the past several years. Instead of receiving support, I was turned away without any meaningful assistance or alternative solution. As a long‑time member who has consistently paid for this protection, I feel this decision was unfair and inconsistent with the service I was promised. I am requesting the following: A review of my case and the denial of coverage Clarification on why this repair was refused despite the membership terms A resolution that honors the coverage I have been paying for I value the services Best Buy provides, but this experience has left me questioning the reliability of the membership I’ve invested in for years. I hope this matter can be resolved promptly and professionally. Thank you for your time and attention. I look forward to your response.

It's very focused in its efforts. It can run all the newer games on max graphic settings anwhere from 70-118 FPS. Obviously if you go a little lower on the graphics you can easily pull the 140+ FPS.

The computer itself is actually pretty cool and i had no complaints at first. My games were very laggy despite everyone else having a smooth game, I'd suggest changing the internal wifi chip for a greater experience.

Laptop is absolutely amazing. Associates were extremely helpful.

good laptop, good performance, the only bad thing is the battery life, it is completely consumed after 4 hours of use, otherwise everything is perfect

Excellent computer for serious tasks such as higher-end gaming as well as video editing. A great choice for business and leisure!

For the price it definitely exceeds my expectation. It runs pretty smooth and battery lasts longer than expected. I’m using to run recording software and works great. Yet to try the video games

I bought when it had a nice discount. Children are happy, they play all day long. I'm not happy tho. Children don't read lately.

It has been really fast and reliable so far. I haven't run any games on it yet though sadly. :) It is stable and the screen isn't horrendous.

HP OMEN - 16.1" 165Hz Full HD Gaming Laptop - Intel Core i7 - 16GB DDR5 Memory - NVIDIA GeForce RTX 4060 - 1TB SSD - Shadow Black

The best gaming laptop in the world! I love it. Thank you Best Buy

This was a purchase for my son for college and gaming. He says this is one of the best laptops he has ever owned.

I bought this pc recently it runs smoothly the display is great.

I bought this computer for my son to get him through college in everything else.I wanted him to have an all in one computer that would last him for many years.And I also wanted them to be able to have fun with it.This gives my son everything he means and more

This is a solid gaming laptop at an affordable price. I've had mine for two weeks and it performs well for the higher settings on my games. It also has a sleek look and the backlit keyboard is pretty cool. Would buy again.

Best gaming laptop. Battery timing good. Light weight, easy to carry. Cooling system is good.

Great laptop. Lots of space to keep items stored and graphics are amazing.

quick start up fast long last battery great graphics top of the line

I play all my games on here! Runs like a dream! Love it