Customer Ratings & Reviews

Amazing laptop works very quick and is one of the best gaming laptops out there for its price

Amazing, works perfect, for games and just for wherever you need

Just what you would expect from Hp, great product and works great!

It’s amazing laptop, Works very quickly and smoothly.

I literally love this laptop great for gaming also amazing speed

I am writing to express my frustration and disappointment regarding the service I recently received at one of your stores. I have been a paying Best Buy/Geek Squad member for over five years, and during that time I have relied on the program with the understanding that it covers issues related to wear and tear, accidental damage, and product defects. Recently, I brought in my laptop because the housing around the touchpad had cracked. This was not caused by misuse or neglect — it appeared to be either normal wear, a structural defect, or accidental damage, all of which I believed were covered under my membership. However, when I brought the device in for evaluation, the representative informed me that the repair would not be covered. No clear explanation was provided as to why, and the decision contradicted the coverage terms I have been paying for over the past several years. Instead of receiving support, I was turned away without any meaningful assistance or alternative solution. As a long‑time member who has consistently paid for this protection, I feel this decision was unfair and inconsistent with the service I was promised. I am requesting the following: A review of my case and the denial of coverage Clarification on why this repair was refused despite the membership terms A resolution that honors the coverage I have been paying for I value the services Best Buy provides, but this experience has left me questioning the reliability of the membership I’ve invested in for years. I hope this matter can be resolved promptly and professionally. Thank you for your time and attention. I look forward to your response.

This can new computer works amazing. Very happy. Purchased this from your store. Would love to buy another one and would recommend it to multiple people.

Awesome setup very happy with it battery dies sorta fast but I keep it plugged in anyway.

Very good laptop for gaming with great price and daily use

Great for schoolwork and surfing the internet. My Grandson loves it and even streams moves and sports.

This laptop is great for multitasking. You can work and gane via this computer! Great buy!

Got it to vlog and edit videos. Does a great job.i would definitely recommend

Functionally great laptop, wold have given it a five stars if it didn’t come with all the bloat ware ie mcafee.

Very good gaming laptop + everyday use. Budget friendly price and bestbuy customer service makes this a 5/5 .

Great gaming computer that is upgradable. Works well as an entry level gaming laptop.

Very reliable for gaming getting the best graphics and speed with for laptop and like how it comes with a program to change the colors of your keyboard to you unique design! Also it's worth the money if you don't want a big desktop PC

I’m happy with it, works great! A little heavy, but sleek design.

The best laptop ever i really like it. And i got the best

Does what I need it to do without crashing! Use it for CAD and Adobe Creative Suite.

The best laptop to work on the street with video and more, from our Aruba news page it is a tremendous laptop and we are going to buy more