Customer Ratings & Reviews

Pretty satisfied with my purchase I’ve downloaded acouple games and it works like a beast

Great gaming laptop very high end and amazing fps very awesome

My first gaming laptop and I love it. I highly recommend.

I am extremely disappointed with the service I received both in-person and online at Best Buy. My experience has been nothing short of frustrating and disheartening. I purchased an HP OMEN 16 laptop from Best Buy, excited to use it for my work. However, upon setting it up at home, I encountered severe Wi-Fi issues—the Wi-Fi wouldn't show up, leaving me unable to connect to the internet and perform my work tasks. As someone who works from home, this was a significant inconvenience. I visited the store to explain the issue and requested a one-to-one replacement. Unfortunately, they informed me they didn't have any replacements in stock and offered me store credit instead. Reluctantly, I accepted the $1200 store credit, despite being a loyal Best Buy customer who has purchased all my electronics from them across multiple states (NY, IL, CA). Using the store credit, I decided to purchase an ASUS ROG laptop, paying an additional $200 out of pocket to get a machine that could meet my needs. Initially, I was happy with this decision. However, within two days, the laptop started experiencing severe issues—Windows kept crashing, and the laptop couldn’t restart properly. This happened repeatedly, disrupting my work and causing immense frustration. I returned to the store to address the ongoing problems and was met with unsatisfactory solutions. The manager, Steven, was extremely rude and showed no concern for my situation. They insisted that since the laptop was bought with store credit, any refund would also be store credit. After much argument, they directed me to online customer service, who also reiterated that they could only offer store credit. I expressed my frustration, explaining that I did not want another laptop from Best Buy after two failed purchases. I wanted a refund to my original payment method, but they refused. Ultimately, I ended up spending an additional $114 to get a third laptop, which I hope will finally work without issues. When I asked what would happen if this third laptop had similar issues, they suggested I purchase a $49 service pack or contact the manufacturer for repairs. It is absurd to spend $1600 on a new laptop only to be told to send it in for repairs immediately. This entire experience has been a nightmare. I am deeply dissatisfied with Best Buy's handling of the situation and their lack of customer care. I am deleting my Best Buy account and will never shop there again. I hope this review serves as a warning to others: do not accept store credit, and be cautious when dealing with Best Buy's customer service. 1) HP OMEN 16 2) ROG zephyrus (paid $200 on top of intial $1200) 3) HP OMEN 16 (paid $114 on top of intital $1400 store credit for the same model I bought the first time).

Great quality. Fast computer. Lover the lighted keyboard

I got this for my son. So far its working great and has not had any problems.

The picture is very clear i just love my computer i wouldn't Trade my choice

My daughter loves her laptop. She’s getting into programming and gaming at an early age and this gets the job done.

Best laptop I've ever owned, better than my Alienware, faster,lighter and more travel friendly. Definitely worth the money, I'd do it again!

I recently gifted this gaming laptop to my nephew, and it has exceeded all our expectations! The performance is outstanding, handling even the most demanding games with ease. The graphics are crisp and vibrant, making every game look stunning. My nephew loves the fast load times and the smooth gameplay experience. The build quality is excellent, and the keyboard is comfortable to use, even during long gaming sessions. Overall, this laptop has been a fantastic addition to his gaming setup, and I highly recommend it to anyone looking for a powerful and reliable gaming laptop.

Great for schoolwork and surfing the internet. My Grandson loves it and even streams moves and sports.

Very good budget laptop supports alot of game including red dead 2, Gta 5, cyberpunk and so on i would highly recommend for anyone on a budget and travelong gamers

First Pc laptop purchased ever and it hold up to the task very well. Operates fast and has had no problems while using. Thumbs up so far

the laptop is awesome for gaming. the speed is incredible and I'm able to play all my games with perfection. The screen resolution is great.

Fast, good rgb keyboard, slick design. Love the OMEN

This laptop is way better than I expected. Originally, my main thought was how the CPU and GPU would handle itself; You have three modes to fix that worry. Performance, ECO, and Balanced mode. To add on, the laptop is great in size, in my opinion. It isn't so bulky, but it isn't small or too thin. The added ethernet cable port makes things easier just in case you want a faster connection. And, last of all... I just really like how the keyboard can light up and how I can customize how it lights up. Lil' happy face. ᐠ( ᐛ )ᐟ

Perfect just what i was looking for. Runs smooth and both fans are loud enough to cover three sound of me crying after taking another L in escape from tarkov. I don't think anyone ever escaped tbh

Laptop is absolutely amazing. Associates were extremely helpful.

Great price to performance Ratio in a nice form factor!

I bought this computer for my son to get him through college in everything else.I wanted him to have an all in one computer that would last him for many years.And I also wanted them to be able to have fun with it.This gives my son everything he means and more