Customer Ratings & Reviews

I am extremely disappointed with the service I received both in-person and online at Best Buy. My experience has been nothing short of frustrating and disheartening. I purchased an HP OMEN 16 laptop from Best Buy, excited to use it for my work. However, upon setting it up at home, I encountered severe Wi-Fi issues—the Wi-Fi wouldn't show up, leaving me unable to connect to the internet and perform my work tasks. As someone who works from home, this was a significant inconvenience. I visited the store to explain the issue and requested a one-to-one replacement. Unfortunately, they informed me they didn't have any replacements in stock and offered me store credit instead. Reluctantly, I accepted the $1200 store credit, despite being a loyal Best Buy customer who has purchased all my electronics from them across multiple states (NY, IL, CA). Using the store credit, I decided to purchase an ASUS ROG laptop, paying an additional $200 out of pocket to get a machine that could meet my needs. Initially, I was happy with this decision. However, within two days, the laptop started experiencing severe issues—Windows kept crashing, and the laptop couldn’t restart properly. This happened repeatedly, disrupting my work and causing immense frustration. I returned to the store to address the ongoing problems and was met with unsatisfactory solutions. The manager, Steven, was extremely rude and showed no concern for my situation. They insisted that since the laptop was bought with store credit, any refund would also be store credit. After much argument, they directed me to online customer service, who also reiterated that they could only offer store credit. I expressed my frustration, explaining that I did not want another laptop from Best Buy after two failed purchases. I wanted a refund to my original payment method, but they refused. Ultimately, I ended up spending an additional $114 to get a third laptop, which I hope will finally work without issues. When I asked what would happen if this third laptop had similar issues, they suggested I purchase a $49 service pack or contact the manufacturer for repairs. It is absurd to spend $1600 on a new laptop only to be told to send it in for repairs immediately. This entire experience has been a nightmare. I am deeply dissatisfied with Best Buy's handling of the situation and their lack of customer care. I am deleting my Best Buy account and will never shop there again. I hope this review serves as a warning to others: do not accept store credit, and be cautious when dealing with Best Buy's customer service. 1) HP OMEN 16 2) ROG zephyrus (paid $200 on top of intial $1200) 3) HP OMEN 16 (paid $114 on top of intital $1400 store credit for the same model I bought the first time).

great laptop! plays all the games with fast speed, no glitching, excellent graphics. I can be on discord and gaming at the same time with no slowdown. would recommend.

Screen flickers to black & Laptop keyboard unusable after 1 year. 3 stars because at least in the year - it worked alright - until it didn't. Ask yourself if you want to spend this much for one year.

I have not had any issues. As a budget gaming computer, it plays everything I need it to at a good frame rate.

Really like it just with the battery life lasted longer. Other than that it is a overall best computer for gaming

Awesome laptop that does everything. It plays all my games at high settings and has had no issues since day one!!!

Pretty satisfied with my purchase I’ve downloaded acouple games and it works like a beast

I recently gifted this gaming laptop to my nephew, and it has exceeded all our expectations! The performance is outstanding, handling even the most demanding games with ease. The graphics are crisp and vibrant, making every game look stunning. My nephew loves the fast load times and the smooth gameplay experience. The build quality is excellent, and the keyboard is comfortable to use, even during long gaming sessions. Overall, this laptop has been a fantastic addition to his gaming setup, and I highly recommend it to anyone looking for a powerful and reliable gaming laptop.

Very good budget laptop supports alot of game including red dead 2, Gta 5, cyberpunk and so on i would highly recommend for anyone on a budget and travelong gamers

It was the computer we were looking for at home. Besides being an excellent choice for online gaming, it allows us to work from home with 3D image design and some video editing.

First Pc laptop purchased ever and it hold up to the task very well. Operates fast and has had no problems while using. Thumbs up so far

Perfect just what i was looking for. Runs smooth and both fans are loud enough to cover three sound of me crying after taking another L in escape from tarkov. I don't think anyone ever escaped tbh

My daughter loves her laptop. She’s getting into programming and gaming at an early age and this gets the job done.

the laptop is awesome for gaming. the speed is incredible and I'm able to play all my games with perfection. The screen resolution is great.

Works as expected , Installed UE5.5 and have no issues working on low to medium level projects

This laptop exceeded my expectations. It’s incredibly fast, boots up in seconds, and handles multitasking with no lag. The display is sharp and vibrant, the keyboard is comfortable, . Whether you’re using it for work, school, or entertainment, it delivers top performance. Highly recommend!

This laptop is way better than I expected. Originally, my main thought was how the CPU and GPU would handle itself; You have three modes to fix that worry. Performance, ECO, and Balanced mode. To add on, the laptop is great in size, in my opinion. It isn't so bulky, but it isn't small or too thin. The added ethernet cable port makes things easier just in case you want a faster connection. And, last of all... I just really like how the keyboard can light up and how I can customize how it lights up. Lil' happy face. ᐠ( ᐛ )ᐟ

The picture is very clear i just love my computer i wouldn't Trade my choice

Great quality. Fast computer. Lover the lighted keyboard

Its alright. It does the job. Sometimes it still lags even when I lower graphics in settings for games. Sometimes the screen will flicker for a moment. It does not feel like a gaming laptop, but when it does want to work then its alright. I should have gone for something different.