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Customer Ratings & Reviews

Your price for this item is $497.99
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The comparable value price is $829.99

Customer reviews

Rating 4.5 out of 5 stars with 438 reviews

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Rating by feature

  • Battery Life

    Rating 4.4 out of 5 stars

  • Speed

    Rating 4.6 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers are satisfied with the Pavilion x360's responsive touchscreen, ease of use, and performance. Many appreciate its lightweight design and convenient size, while also noting positive feedback on battery life. However, some users mentioned that the device can get warm during use, and a few expressed a desire for more RAM.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-17 of 17 reviews
  • Rated 3 out of 5 stars

    Papa’s laptop

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice laptop. Expensive but sleek design. Gold Color is nice.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Touch screen
    Cons mentioned:
    Ram

    Rated 3 out of 5 stars

    Good but not quite enough

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable keyboard, nice touch screen. But with just 8GB ram it does tend to freeze up or get skaky if I have a lot of tabs open. Also sometimes freezes when booting up.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Had a good run

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had it for exactly 2 years as I write this review. It was great till the cursor stopped working. Called customer support said I have to bring it in and it would cost about $300 to fix and honestly I can get a new decent laptop for that price.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Speed
    Cons mentioned:
    Heat

    Rated 3 out of 5 stars

    It’s not worth the price tbh

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It runs smooth, but can’t install apps like YouTube. Also, it overheats, and the keyboard doesn’t automatically light up. Might return . Idk.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 3 out of 5 stars

    Wi-Fi issues

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have been mostly happy with performance. Having issue with wi-fi. Either I have no access to wi-fi, or I lose access. Have had Geek Squad attempt repairs. Unsuccessful as of yet. I have to reset network adaptors to obtain wi-fi access. Have been advised it's a Microsoft issue. The frequency of the problem has lessened since last repair attempt.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 3 out of 5 stars

    Good specs but ugly.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I personally was not a fan of this laptop. I felt like it was too bulky and the color was not pretty. The specs are nice I like touch screen and fingerprint. However aesthetically this laptop is not pleasing at all imo. I ended up returning.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Heat

    Rated 3 out of 5 stars

    Overheated 1st use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First time out of the box, it had to update. After 20min it started to get really hot and ran hot for about 25min. I think this is probably not normal.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Easy to use but wifi network adapter stops working

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased the laptop 2 weeks ago. Installed all of the windows updates. Everything worked great and then I was unable to connect wifi. There’s an error in device manager that the wifi network adapter stopped due to errors. I had to purchase an usb to Ethernet adapter so I could get a wired connection to connect to the internet and work with HP support. After contacting support, I now have to ship the laptop to be repaired. I had it for less than 1 Month. It’s still under warranty so the repair is free.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    no

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    its fine. the speaker is trash you can have it turned to 100 and even if your watching a video all the way up on the video and lap top its still not even that loud. i was going to go with a different one because it had the number key pad but they keys didnt light up so i went for this one and it olny has the numbers at the top but lights up so i went with this one even though it was 200$ more but im just really suprised that the sound is that weak

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Worthwhile purchaseS

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this computer for my wife and so far she seems to enjoy it. She uses it for casual work and playing games and thus far it has held up well. The biggest learning curve is getting used to Windows 11 and how to format the UI so it is appealing to the eyes. So far, she seems to like how things look and how easy it is to navigate around the system.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good but it doeant have

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Smaller than I expected but also user friendly. Backlit keys and plenty or storage. Very quiet and loads up rather quick. Oh issue is no ethernet port and you cant use sd or ssd card you will jave to purchase adaptors. But overall a nice quiet laptop. Reason for 3 stars is because of the lack of ports.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Just Okay

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is a little heavier than I would have liked, but mostly, I am disappointed in the brightness and crispness of the screen. Overall, it seems to be working fairly well, although at times it doesn't want to chimney to my printer.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    cpu speed

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this item is slow then last model.. firs i buy - HP Pavilion x360 2-in-1 14" Touchscreen Laptop Computer, Intel Quad-Core i5 1035G1 up to 3.6GHz, 8GB DDR4 RAM, 512GB PCIe SSD, 802.11AC WiFi, Bluetooth, HDMI, Silver, Windows 10, Type-C HUB

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a really good laptop. I just wish the battery life was better

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Speakers broke after a week

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop until the speakers went out a week after I bought it I am returning it ASAP

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Nice laptop, terrible customer service.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop is nice, the customer service was terrible.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Its ok

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item does not match description, there is no memory card reader, no sim card slot, I like the laptop, but very disappointed to pay this much for the features I didn't get.

    No, I would not recommend this to a friend