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Customer Ratings & Reviews

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The comparable value price is $499.99

Customer reviews

Rating 4.7 out of 5 stars with 594 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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94%would recommend to a friend

Customers are saying

Customers are enthusiastic about the Mate 9's long battery life, with some reporting up to two weeks of usage on a single charge. The camera is another highlight, with users praising its excellent quality. The phone's performance and price are also well-received, with many customers finding it to be a great value for the money. While some users find the phone to be a bit large and heavy, these concerns are outweighed by the positive feedback in other areas.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 594 reviews
  • Pros mentioned:
    Battery life, Fast

    Rated 5 out of 5 stars

    Greatest phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Compare with my husband iPhone 7 plus mate 9 gives bigger and higher resolution screen. Much better camera. Fast reaction when accessing either Website or 4G network. Powerful battery gives longer using time. I am very happy with this device.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Great phone total

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very good phone! I would recommend this phone to anyone ,price was great, caught it on sale. Loving it so far.

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Dear Customer,

      We are delighted to know that you are satisfied with your amazing Huawei Mate 9!

      Smarter, cooler and safer. With 4.5V low-voltage input plus 5A charging current, Huawei SuperCharge is among the world’s fastest rapid charging systems – an impressive 50% faster than the Huawei Mate 8. Each of the 5-layer controls for voltage, current and temperature provides an ultra-safe charge that keeps the Mate 9 fast.

      Thank you for your preference for the Huawei products.
      BG HuaweiCustomerCare

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent phone, very happy with it. The battery life is incredible. I can go 3 days without charging it and I use it a good amount. Very fast when switching between applications, noticeably faster than my wife's galaxy s7 The screen resolution isn't as high as some of the competitive phones, however it helps with the battery life. That's a trade off I would make any day. It came with a case and a screen protector as well. Never bought a phone before that did that.

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Thank you for the positive review on your Space Gray Huawei Mate 9 smartphone! The Huawei Mate 9 offers a truly revolutionary battery life. With its large 4000mAh battery and smart power-saving technology, you can enjoy two days’ usage. It's ultra-thin industrial design features a simply elegant 2.5D glass screen. We appreciate the feedback! (NS) HuaweiCustomerCare

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price it is a great phone.. Equal to Samsung and IPhone!

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Dear Customer,

      We are delighted to hear you are loving the incredible Mate 9.

      The Honor 8 is certified with UL 110 (Platinum level) for mobile phone sustainability and positive environmental impact, with packaging and user manuals printed in soy ink.

      Welcome to the huawei family.
      IG. HuaweiCustomerCare

  • Pros mentioned:
    Fast

    Rated 3 out of 5 stars

    ok smart phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Found it extremely fast but a bit quirky. Not many cases available so I only used for one week and then returned. The phone should be priced lower since it lcd and I did not find anything outstanding about phone.

    No, I would not recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Dear Customer,

      Thank you for your review and for your kind feedback, we are always interested in the opinion of our valued customers.

      The Mate 9's camera is the only one in the US market that is certified by Leica. And with a powerful camera algorithm ensures outstanding picture quality in Leica image style. The Mate 9 also comes with a wider range of strong shooting capabilities, enabling you to take professional-quality shots in a number of different scenarios.

      Thank you for contacting Huawei.
      BG HuaweiCustomerCare

  • Pros mentioned:
    Fast

    Rated 5 out of 5 stars

    Great unlock phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone at great price. It runs fastly and charge fastly.

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Dear Customer,

      It is great to hear that you are enjoying your amazing Huawei Mate 9!

      The Huawei Mate 9 is a device to keep you ahead!

      Equipped with the Kirin 960 processor, the Mate 9 is the Android phone with blistering performance to run apps, videos and HD games seamlessly.

      Say goodbye to lagging performance. Huawei's cutting-edge Machine Learning algorithm delivers consistent performance by automatically prioritising CPU, RAM and ROM resources based on user habits.

      Thank you for your preference for the Huawei products.
      BG HuaweiCustomerCare

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Excellent unlocked phone for GSM carrier's

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to write a quick review for my Huawei mate 9. A few great thing first about the phone. Pro's 1. It's a note size phone the is very manageable. 2. Battery life is easily the best of any phone I have had. 2 days with moderate usage and that's 2 full days. Even power users like myself can make it a full day and not end to plug in. 3. Voice over lte on tmobile works. No issues with it and very clear. 4. Very good reception indoors from my own personal experience. Cons When hitting the home button sometimes the screen does not populate the icons for a few seconds. That only happens when I have the home screen rotation set to on also. Neutral Some small lag with some apps maybe due to the kirin processor but overall watching videos are pretty good on the 1080p screen.

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      We really appreciate your feedback! Our Mate 9 has a great 5.9" FHD Display. It´s one of our most powerfull smarthphones with a 4000mAh battery.
      We are so glad it´s had been accepted very well in the Market.
      Thanks again for choosing Huawei. Enjoy your Mate 9 (MS) HuaweiCustomerCare

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    nice phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    my mom love this phone very good。 good look 。 price is nice

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Dear customer,

      We are thrilled to know that you and your mom are satisfied with her impressive Huawei Mate 9!

      The Mate 9 sports an 8 MP selfie camera with autofocus and a range of handy features to help you take selfies more quickly.

      Set the camera to take a photo when you smile, or place your finger on the fingerprint sensor to activate the shutter. A new facial enhancement algorithm automatically detects your face and applies custom beauty settings.

      Thank you for your preference for the Huawei products. BG HuaweiCustomerCare

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Amazing Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best phone.. especially for the price. I am extremely happy

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Dear Customer,

      We are glad to know that you are pleased with the amazing Mate 9!

      Now you won’t slow down, thanks to the new Kirin 960 processor and intelligent Machine Learning algorithm.

      This ground-breaking interplay between hardware and software means your Huawei Mate 9 is born fast and stays fast.

      Thank you for being part of the Huawei Family, we remain at your service.

      NG. HuaweiCustomerCare

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great quality fast phone and long battery life, great pics

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Fast

    Rated 5 out of 5 stars

    Awesome Battery Life and Bright Screen

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone lasts all day period. Fast charging is insanely fast if you need a little more juice. The camera is great. It is accurate so it won't saturate photos like samsung does. EMUI 5 is very much like regular Android.

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Good morning Varo. Thank you so much for you feedback. For us you satisfaction is very important. We are very happy to hear that you are very satisified with our device we always strive to provide you with the best phones in the industry. Thank you for choosing Huawei and I hope you have a great day. HuaweiCustomerCare

  • Pros mentioned:
    Dual sim

    Rated 4 out of 5 stars

    Good phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Performance is solid. The GUI is not the best but better than Samsungs. I miss vanilla Android. Gapps don't work well with this phone, you must stock with the stock messaging and call apps. No wifi calling. I like the dual SIM tray that doubles as a micro SD slot. Now the price of 256 GB cards needs to come down.

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      We agree! The Mate 9 really does have a solid performance with it's octa-core processor. Thanks for shopping HUawei! (SP) HuaweiCustomerCare

  • Pros mentioned:
    Camera, Price

    Rated 4 out of 5 stars

    Great phone!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was not exited about the other phone options out there, and I wanted a big screen but did not want to pay $900 for one. I am very happy with this phones camera, usability and speed. Get the insurance though and then get a good case for it. There is no way the case it comes with will protect the big screen.

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Dear Customer,

      We are so happy to hear that you are having such a great experience with your Mate 9.

      Your Mate 9 has an uniquely glamurous visual and sensual feel that is simply elegant. With its powerful processor and the amazing Leica dual camera we are sure you will love to spend your daily day with your device.

      Keep enjoying its smooth performance and thank you for choosing Huawei. NF HuaweiCustomerCare

  • Pros mentioned:
    Battery life, Camera

    Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a moto x pure and so many issues with it. Got this phone a few weeks ago wow what a difference. Faster, battery can last two days maybe longer depends on how much I use it, camera and video are so much better

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Hello Tiff,

      We are so pleased to know that you are having such a wonderful experience with your Mate 9.

      As you described, your Mate 9 is a powerful machine with a blistering performance to run apps, videos and HD games seamlessly.

      Your Mate 9 automatically learns user habits to build app priority, anticipating the user's next moves to prepare resources in advance.

      We are sure that you are loving its marvelous Leica dual camera!

      Keep enjoying your Mate 9 and don't forget to follow us on our Facebook/Huaweimobile(us) and Twitter/Huaweideviceusa (NF) HuaweiCustomerCare

  • Pros mentioned:
    Camera

    Rated 4 out of 5 stars

    Good price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this phone with a good price two weeks ago. This phone has a nice camera with 64 MGB memory.

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Dear Customer,

      We are delighted to hear you are enjoying the powerful Mate 9.

      The Huawei Mate 9 sports a second-generation Leica Dual Camera with a 12MP RGB sensor and 20MP monochrome sensor. The RGB sensor captures vivid colors, while the monochrome sensor picks out the finer details.

      We appreciate your preference for The Huawei products.
      IG. HuaweiCustomerCare

  • Pros mentioned:
    Camera

    Rated 5 out of 5 stars

    excellent phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the design, the quality, the camera... just perfect.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Fast

    Rated 5 out of 5 stars

    Super fast charging, already bought 2 of them!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this phone for 2 months, it's super fast, charges in few minutes, long lasting battery, awesome machine learning...... Can't ask for more, very satisfied and cheaper and more powerful than it's rivals

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Hello Roberto,

      It is good to hear that you can rate the Mate 9 with 5 stars, thank you for the feedback.

      Please don't hesitate to contact us through our official channels:

      -->Hotline Support: 888.548.2934
      -->Chat: http://consumer.huawei.com/us/contact-us/index.htm

      We invite you to follow us on our social networks:

      Facebook/Huaweimobile(us)
      Twitter/Huaweideviceusa

      P.T. HuaweiCustomerCare

  • Pros mentioned:
    Camera, Fast

    Rated 5 out of 5 stars

    Awesome phone. Great features

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is fast. It has a lot of memory and can be expanded even more. The camera takes great pictures and the phone is just like a small tablet. I would definitely recommend it to anyone who needs an upgrade.

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Terrific! Thank you for the great review, Laura. That great speed comes from the new Kirin 960 processor and intelligent Machine Learning algorithm. Our cutting-edge Machine Learning algorithm delivers consistent performance by automatically prioritizing resources based on your individual habits. Your feedback is very much appreciated! (DM) HuaweiCustomerCare

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great device!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went from the S7 Edge to this phone and I've actually gotten better performance out of this phone versus my other one. I am pleasantly shocked and don't regret my decision to switch. Battery life is great.

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Dear customer, It is awesome to hear that you are enjoying your Mate 9 and it's awesome features like the revolutionary battery life. With its large 4000mAh battery and smart power-saving technology, you can enjoy two days’ usage. State-of-the-art HUAWEI SuperCharge technology safely charges the device for a full day’s power* in 20 minutes. Have a nice day! P.T. HuaweiCustomerCare

  • Pros mentioned:
    Camera, Price

    Rated 4 out of 5 stars

    Great full feature phone!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are looking for a non-contract phone that's not Samsung or iPhone with all the bells and whistles, take a look at the Hauwei line. My wife wanted a replacement for her Samsung 6 with better camera features and bigger screen. For a few hundred dollars less, the Mate 9 doesn't disappoint!

    I would recommend this to a friend
    • Brand response from Huawei Customer Care
      Posted .

      Excellent! Thank you for the feedback, Lavy. We're pleased to hear that your wife is enjoying her new Mate 9. We believe the Mate 9 provides the best bang-for-your-buck when it comes to cellphones. It's great to hear that you appreciate it as well. (DM) HuaweiCustomerCare

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