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Customer Ratings & Reviews

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Customer reviews

Rating 3.1 out of 5 stars with 227 reviews

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  • Quality

    Rating 3.0 out of 5 stars

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59%would recommend to a friend

Customers are saying

Customers praise the freezer's size and space-saving design, frequently citing its quiet operation and affordability. However, many customers reported issues with the freezer's reliability and freezing capabilities, particularly concerning the warranty process and door seal. Some also mentioned problems with excessive frost buildup.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 227 reviews
  • Rated 5 out of 5 stars

    Best bang for your buck

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The wife and I shopped 9 different stores and found this one to be the best one for the price. To start off it DOES NOT have 3 shelves as described. Better yet, it has 5 shelves not counting the bottom of the freezer to store items. The inside width is 16" and 15 1/2" deep so it will fit most sizes of frozen pizza, yes that was a concern. Very quiet, and freezes well at the "normal" setting, ( it also has "Max." , "Super" and "Low") I like the upright freezer for the main reason you don't lose last months purchase on the bottom nevr to be seen untill you dig through to throw items out. Everything is ver visible and easy to access. Downside.. Only downside I see is that it is a manual defrost, and it only comes in white. But for around $200 I can live with that. I would recommend this freezer to a friend or anyone.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Size
    Cons mentioned:
    Reliability

    Rated 3 out of 5 stars

    The price was great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well it was the right size for what we needed and the price was great. It just not stop working after a couple of days,

    No, I would not recommend this to a friend
  • Pros mentioned:
    Space
    Cons mentioned:
    Freezing

    Rated 1 out of 5 stars

    Upright freezer - nice size for small spaces

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for son and daughter in law. They had limited space but wanted a freezer for storing fresh vegetables. The price was excellent. I was also excited about the fact that the freezer was upright. It had plenty of storage space, seemed well laid out and was advertised as frost free and energy efficient. I even purchased the extended 2 year warranty - in case of any issues. After 7 days, the top half of freezer quit working entirely. We were very disappointed and had to return the item to the store. We decided not to get another one based on the short life of this one.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Size
    Cons mentioned:
    Reliability

    Rated 3 out of 5 stars

    gave out in under 2 years

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gave out in under 2 years. It's small size works well for my application. worked well, while it worked.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 4 out of 5 stars

    The poor man's upright freezer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really wanted an upright freezer for my girlfriend who cooks a lot and would have trouble sorting through a chest freezer (she's 5 ft tall). The freezer works well so far (1 month) and was on sale for the same price as a slightly smaller chest freezer. Similar, higher quality upright freezers go for more than twice the price of this model so I was willing to take the gamble. After reading through the other reviews, I decided to go back and purchase the 2 yr Geek Squad coverage. It sounds like this model has a pretty high failure rate at approximately 1 yr and the Geek Squad coverage is the way to go. Keeping my fingers crossed that I won't have any issues, but I have confidence that Best Buy/Geek Squad now has me covered. I would only recommend picking this model up if you choose to purchase the Best Buy/Geek Squad warranty coverage. The factory warranty is worthless and costs more to have repaired (you have to pay to ship it to them) than it does to purchase the first time.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Size

    Rated 4 out of 5 stars

    I like the size of the upright

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't have any complaints. It's a pretty basic freezer. I love the size I could get for the money. Some of the deep freezers around the same size were much more expensive. I also like not having to search down inside a deep freeze. The shelves are spaced well and I can fit a lot in it. I like that it's tall instead of wide so takes up less room.

    I would recommend this to a friend
  • Cons mentioned:
    Freezing, Reliability

    Rated 2 out of 5 stars

    Piece of junk - do not buy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Take my advice and read all reviews before you purchase. The is not a a good quality product. It runs all the time and the freezer iced over inside. I would NOT recommend this to anyone. If I could find my receipt, this would be returned.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Door

    Rated 3 out of 5 stars

    the freezer is a nice size

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    when we received freezer we had a lot of frost build up in a short time. we found that there had been a different screw put in to hold door. it made it so the door would not close in the correct position. we then decided to change the way the door hung. it was successful, however it should not have been done that way for a new appliance.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Size
    Cons mentioned:
    Door

    Rated 1 out of 5 stars

    You get what you pay for

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this freezer as a birthday gift to my mother since she lives in a small apartment. Great size for an apartment. Freezer did not work properly from the get go. Would not seal at the top of the door. Called Igloo numerous times and they give my mother solutions to solve the problem but none of them woked. Tried to send the freezer back to Igloo because it was under warranty, but Igloo says you have to pay the shipping back to them. I wound up taking it back to Best Buy to get my money back and and bought her a different kind. Lots of problems with this freezer.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    Great Value For The Price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this freezer to put in the garage to store extra items. It is just the right size and does what I need it to do and it was on sale!!! It has three shelves and can hold enough food for a family of four if you transfer your meat out of the package into freezer bags.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Size

    Rated 4 out of 5 stars

    Great for smaller spaces

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were looking for a smaller freezer that didn't take up a lot of space - and this freezer works perfectly. There are a lot of shelves for convenient storage and it serves its purpose if you are looking for something in the lower price range.

    I would recommend this to a friend
  • Pros mentioned:
    Size
    Cons mentioned:
    Door

    Rated 1 out of 5 stars

    Do not buy it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this unit because of the small size and the price. We plugged it in and it completely iced up within a few hours. The reason is that the door does not shut properly which in turn happened because the magnetic gasket on the door does not engage properly. I was afraid to get another one because it may have the same problem. There seems to be a quality control problem. I returned it and got my money back

    No, I would not recommend this to a friend
  • Cons mentioned:
    Frosting

    Rated 1 out of 5 stars

    Dissappointed

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very dissapointed. So much frost within 24 hours that I can't imagine a month of operation. I am taking this back to the store. Don't buy!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Size, Space

    Rated 4 out of 5 stars

    Perfect for small apartment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This up right freezer is perfect for my small apartment where I am limited on space. Takes up less space than the same Cubic feet chest freezer.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    works very well, size is perfect for my needs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this freezer for about a month. So far so good. Love the size as I have limited space. It stores a fair amount and it is easy to organize and locate items as needed.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Size

    Rated 4 out of 5 stars

    Good value for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This freezer is a very good buy for the price. If is an upright that can fit in most spaces.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Space

    Rated 4 out of 5 stars

    It does the job but no frills...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This little freezer keep items cold has good space for small needs and the price could not be beat anywhere for a new item.

    I would recommend this to a friend
  • Cons mentioned:
    Freezing

    Rated 2 out of 5 stars

    Broke first week

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First freezer delivered died after 6 days ruining all the food. We paid around $175 for the freezer and the geek squad plan was well over $100 so it seemed like a bad deal to buy the extra warranty. Well, neither Igloo nor Best Buy would cover the cost of the food without the extra warranty but at least the new freezer is working. I don't have great confidence that the unit will last and like I stated above it makes a lot of noise. Not bad in an unfinished basement where I keep it but think twice if you are concerned about noise. I guess you get what you pay for but in this instance I expected a little more.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Price, Size

    Rated 4 out of 5 stars

    Nice little freezer for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great little freezer, both price and size worked out perfect. Working great so far, will see in the long run

    I would recommend this to a friend
  • Pros mentioned:
    Price, Size

    Rated 4 out of 5 stars

    small footprint

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    small footprint easily fits into area available, reasonable price.

    I would recommend this to a friend
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