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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 716 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers express satisfaction with the iSP6 SmartPlug's ease of use, compatibility with smart home systems like Apple Home and Google Assistant, and its relatively low price. Many appreciate the remote control and scheduling features, enabling convenient operation and home automation. However, some users experienced connectivity problems and found the plug's size to be somewhat bulky. A few also reported issues with the mobile application and firmware updates.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 21 Showing 401-420 of 716 reviews
  • Pros mentioned:
    Ease of use

    Rated 3 out of 5 stars

    Does the job it was purchased for

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I found reviews for the iHome Smart plug and received one for Christmas. It worked well and I decided to add another for a second room. If they continue to function well I will add other iHome products.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Just another smart plug.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is just another brand of the smart plug nothing special. It's wifi control using a smart phone with an additional app. Doesn't work with Wink hub. Amazon echo compatible. If you ever reset the device make sure you kept the manual with a unique code otherwise sol.

    No, I would not recommend this to a friend
    • Brand response from iHome
      Posted .

      iHome wants to say thank you for sharing your feedback with us.  Your comments are extremely valuable to us - it helps the design team understand which features and functionality are most important to you.   We are compatible with Wink now. iHome

  • Cons mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and has never lost wifi connection unlike other smart products I have used.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love the item. but wish it was made by philips hue so that it was attached to my smart bridge that way it didn't get kicked of the internet all the time. keep having to re attach it back to the internet

    No, I would not recommend this to a friend
    • Brand response from iHome
      Posted .

      We apologize for the temporary inconvenience. The latest firmware update corrected this situation. We appreciate your patience and thank you for your feedback. iHome

  • Rated 2 out of 5 stars

    So Last Year!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve seen the problem before — the iSPX6 unit is not compatible with my new LinkSys router — the same one I bought from Best Buy two months ago. Returning this old thing. It may work fine if you’re living in the past, but if you try to keep up, it stinks.

    No, I would not recommend this to a friend
    • Brand response from iHome
      Posted .

      Thank you for your review. The iSP6X smart plug connects to the 2.4Ghz networks. Most of the newer routers have dual bands (2.4GHz and 5.0GHz). Please separate the 2.4GHz and 5.0GHz networks. Once the SmartPlug has been connected you can connect your iPhone/Android device back to the 5.0 GHz and the Smart plug should operate seamless.

      Best Regards,
      iHome Support
      1-800-288-2792 iHome

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    This was a great item and i would definitely recom

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a great item and i would definitely recommend to a friend

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tried other smart plus but the were not as easy to use as the iHome smart plug.

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility

    Rated 5 out of 5 stars

    Awesome WiFi plug

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works flawlessly with apples home kit and the google home! Great smart home tech.

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility

    Rated 5 out of 5 stars

    Smart Home

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great with Apple or google ecosystem. Love to control my home and lights.

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility

    Rated 5 out of 5 stars

    Works great!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is reliable and works with Apple HomeKit.

    I would recommend this to a friend
  • Pros mentioned:
    Remote control

    Rated 5 out of 5 stars

    Smart buy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great addition to any smart home system to control any plugin product remotely!

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Great plug

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I own 4 of these and they are good plugs. Not hard to set up.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love It

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is great, easy to integrate and use. Highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Smart home

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was very easy to set up took less than 5 minutes and it works well with Alexa !

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    works...but not quite with Smarthings

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this model because the smarthings plug was more expensive. Have the say, it works as advertised. But here the caveat. if you, like me, want to add it to samrthings, the catch is, this one is on wifi and doesnt communicate directly to your hub viea zigbee/zigwave. First you need to download a new app iHome to set it up in your local network, then you can add it. This step creates a zone where the thing sometimes shows as unavailable in the smarthings app. if you want it for ITTT with smarthings, buys something else. if you want to use it with iHome, then this might be for you. Havent tried it directly with apple home kit or alexa, so no comments there.

    I would recommend this to a friend
    • Brand response from iHome
      Posted .

      SmartPlug works on the SmartThings platform so you have the power to control and automate the smart devices in your home in one simple app. (SmartThings Hub required). Please contact our Support Team for setup assistance. Phone: 1-800-288-2792 Mon - Fri from 8am - 4pm EST. iHome

  • Pros mentioned:
    Remote control

    Rated 5 out of 5 stars

    Love this!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Smart plugs are the way to go! I love that I can control my electronics remotely.

    I would recommend this to a friend
    • Brand response from iHome
      Posted .

      Another Satisfied Customer iHome

  • Pros mentioned:
    Compatibility

    Rated 3 out of 5 stars

    Hit or miss

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The plug worked most of the time but when using it from the home app it didn’t always work or it was “no response” if you set it up and use it on a timed loop then it would work prettt Well

    No, I would not recommend this to a friend
    • Brand response from iHome
      Posted .

      Thank you for your comments. Your SmartPlug may benefit from a power cycle. Please remove the iSP6x from the outlet for 10 seconds and then plug it back in. This will re-establish connection and should help with communication to the Home app. For additional troubleshooting steps please contact us at 1-800-288-2792 Monday - Friday 8am - 4pm EST iHome

  • Pros mentioned:
    Remote control

    Rated 5 out of 5 stars

    Great to turn out lights

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is great to turn on and off lights from your ipad and iphone.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has been improved and the setup was even easier than before. Works perfectly!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great switch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this switch is a great little device. No more walking in to a dark room when you come home. Device works with Apples HomeKit which was what I needed. Set up was a tad difficult but that may have been due to the Apple TV more so than the device itself.

    I would recommend this to a friend
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