Customer Ratings & Reviews
- Model:
- ISP6WC4
- SKU:
- 5656722
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 4.1 out of 5 stars
Customers are saying
Customers express satisfaction with the iSP6 SmartPlug's ease of use, compatibility with smart home systems like Apple Home and Google Assistant, and its relatively low price. Many appreciate the remote control and scheduling features, enabling convenient operation and home automation. However, some users experienced connectivity problems and found the plug's size to be somewhat bulky. A few also reported issues with the mobile application and firmware updates.
This summary was generated by AI based on customer reviews.
It's so so
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not too good and not too bad. It works with Siri for the most part but with Alexa it's horrible.
I would recommend this to a friendBrand response from iHome
Posted .If you are still experiencing problems with your Alexa products please follow these steps:
1. Please check your iHome Control App to Ensure your plugs are connected (click on the "i", and make sure it says Connect to iHome Cloud).
2. If not, please remove the smartplug from the outlet for 5 seconds and replace to reestablish cloud connection.
3. Go to the Alexa App -- Menu -- Skills --search iHome
4. Select iHome Smart Plug Control
5. Disable Skill -- Disable Skill (again)
6. Enable the skill
7. Log in with your iHome Control credentials -- Authorize -- Done.
8. Discover Devices (takes about 20 seconds).
You should be all set. If your problem persists, please contact the Support Team at 1-800-288-2792.
- Cons mentioned:Firmware update
Not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Brought it home. Downloaded I home app as that app does the firmware updates. Home and home apps don't talk to each other. One says firmware update available. Other says firmware is up to date. Alexa could not connect. Returned it. Bought competitor product that connected easily and quickly.
No, I would not recommend this to a friendBrand response from iHome
Posted .What a shame you returned a perfectly good smart plug. Next time, If you need assistance, the iHome Support Team is here for you. https://www.ihomeaudio.com/support/contact/ or 1-800-288-2792
- Cons mentioned:Connectivity
Not the brst
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It would not connect despite many attempts, it’s in a drawer
No, I would not recommend this to a friendBrand response from iHome
Posted .We are sorry to hear that you had trouble setting up your SmartPlug. The Quick Start Guide should have walked you through the steps on your 2.4 GHz personal WiFi network. Our Support Team welcomes the opportunity to assist you. Please contact us at 1-800-288-2792. Mon - Fri from 8am - 4pm EST.
Servers go down a lot.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.While working they are just as advertised but the servers have issues all the time it seems.
No, I would not recommend this to a friendBrand response from iHome
Posted .We apologize for the temporary cloud outage we recently experienced. We’ve staffed up our Cloud Service team and improved policies to avoid any interruptions during maintenance periods.
Best Regards, iHome Support, 1-800-288-2792
A
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works. But the interface is kind of a pain in the butt to set up
No, I would not recommend this to a friendGood but has its flaws.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I do enjoy the Amazon echo. I just don't like that it can be sluggish and inaccurate at times.
I would recommend this to a friendBrand response from iHome
Posted .We appreciate your input.
If the problem persists, please contact iHome Support: https://www.ihomeaudio.com/support/contact/ or 1-800-288-2792
- Cons mentioned:Connectivity
Unable to connect
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Could not get the unit to stay connected to the wifi.
No, I would not recommend this to a friendBrand response from iHome
Posted .Our iHome Support Team would be happy to resolve this issue for you! Please contact us at your convenience: phone: 800-288-2792 (Mon - Fri 8am - 4pm EST) email form https://www.ihomeaudio.com/support
Not great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy with this product, had to unplug many times b4 working.
No, I would not recommend this to a friendBrand response from iHome
Posted .Our Customer Support Team would have been happy to walk you through the setup process. Our contact information is 1-800-288-2792 Monday - Friday 8am - 4pm EST or https://www.ihomeaudio.com/support/
Its OK, not great.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have many other smart devices I would use before this one.
No, I would not recommend this to a friendBrand response from iHome
Posted .We welcome all feedback. We are committed to keeping these teams engaged until we find a resolution to these growing pains. We are looking into multiple options that look very promising. Thank you for your input.
Works fine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had a little issue setting this up but now it works fine.
I would recommend this to a friendBrand response from iHome
Posted .Great to know all is well now. Our Support Team would have been happy to walk you through the setup process. We can be reached at 1-800-288-2792. Mon - Fri from 8am - 4pm EST.
useful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.useful item. but price tag is more. but solid product.
I would recommend this to a friendBrand response from iHome
Posted .The iSP6 allows you to control any device connected to your SmartPlug up to 1800 watts. You stay connected, no matter where you are. Control, monitor and schedule your SmartPlug from anywhere using the iHome Control App.
We are glad to know you are enjoying your iHome experience.
Alright
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works mostly. Sometimes refuses to listen to Siri.
I would recommend this to a friendBrand response from iHome
Posted .Siri works while you are connected to your Wi-Fi network and connected to HomeKit. If the problem persists, please contact iHome Support: https://www.ihomeaudio.com/support/contact/ or 1-800-288-2792
Constant connectivity issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This thing becomes unresponsive constantly. I reached out to iHome once and they didn’t want to provide me with a unit that works. Their response is basically well.. just unplug it and plug it back in! Well I am getting sick of doing that several times per month for a product that should work! I wish I was still within the return period for this piece of junk. Save your money!!
No, I would not recommend this to a friendBrand response from iHome
Posted .Tony, We are sorry to hear you are less than satisfied with the SmartPlug. We are constantly improving service and appreciate your patience as we work on the next firmware update.
not useful
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.never did use, did not like and didnt realize not useful til got home with it , no value here menards and home depot better selection for electronic as such here
No, I would not recommend this to a friendNot what I expected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought thinking it would work well with my iPhone but that wasn't the case. After trying to connect several times I finally gave up got a Belkin WeMo & it connected without any trouble.
No, I would not recommend this to a friendBrand response from iHome
Posted .One call to iHome Support would probably have solved your problem.
Worthless for Android
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked fine for the first three or four weeks. Then would not connect to WiFi. Contacted tech support. They repeated the installation instructions. Did that. They repeated. Did that. Several times. Doing the same thing over and over again obviously is giving the same results. Finally after much wasted time they acknowledged that there is a problem with their Android app, and that they will fix. Someday. Unfortunately, I won't be there to find out. I'm looking for a different product, and you should too if you use Android.
No, I would not recommend this to a friendBrand response from iHome
Posted .It is unfortunate that you were not questioned first of all, which OS is on your device. The Control app works fine with all operating systems going back to 4.4. We are still working on the update for Android 7, and hope to release it before the Spring. Until then, we thank you for your patience.
Horrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was by far the worse smart product ever. I have multiple Other smart plugs and things around the house and love them and the simplicity to use them. I had to download multiple apps for this one before i found the correct one. The instructions were horrible, the switch would not connect at all and then when it said it was connecting it would freeze and shut down the app. After multiple hours over a couple days and 3 separate people trying to mess with it I gave up and returned it for the WeMo one instead.
No, I would not recommend this to a friendBrand response from iHome
Posted .Apparently, this consumer was trying to install the plug at the worst possible time. Connectivity to the iHome Cloud had been temporarily lost, and although the plugs were still operating within network and according to the rules that were created, a new installation was not possible at that time. If the consumer had called iHome Support, they would have been advised of the situation. We would have gladly asked for their patience as we corrected this issue.
Quit once and had to reboot
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great except I had to reboot it after it quit working once so far. Also had to leave it unpluged for a period of time before the reboot would work.
I would recommend this to a friendBrand response from iHome
Posted .We apologize for the inconvenience. Our latest firmware updates ensure that devices will gracefully recover in the event of any future cloud interruption. In the past, when SmartPlugs didn’t recover automatically, minor outages were frustrating. They often required you to physically address the issue yourselves. From now on these minor interruptions will barely be noticeable and should not require any work on your part.
- Cons mentioned:Connectivity
Does not maintain WiFi connection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It regularly drops connection to WiFi network. My other smart devices do not have this problem.
No, I would not recommend this to a friendBrand response from iHome
Posted .Our iHome Support Team would be happy to resolve this issue for you! Please contact us at your convenience. Phone: 800-288-2792 (Mon - Fri 8am - 4pm EST).
Did not work with Android phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Couldn’t set up with my android phone. I chose this one cause it was on sale. Gave 2 stars cause it might work well with iPhones.
No, I would not recommend this to a friendBrand response from iHome
Posted .We are sorry you had issues connecting your iSP6X. We are happy to help! Please contact our Support Team at 1-800-288-2792 (Monday - Friday from 8am - 4pm EST) and we are happy to walk you some troubleshooting to get your SmartPlug online.
