Customer Ratings & Reviews
- Model:
- ISP6WC4
- SKU:
- 5656722
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 4.1 out of 5 stars
Customers are saying
Customers express satisfaction with the iSP6 SmartPlug's ease of use, compatibility with smart home systems like Apple Home and Google Assistant, and its relatively low price. Many appreciate the remote control and scheduling features, enabling convenient operation and home automation. However, some users experienced connectivity problems and found the plug's size to be somewhat bulky. A few also reported issues with the mobile application and firmware updates.
This summary was generated by AI based on customer reviews.
- Cons mentioned:App
Would recommend at all
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The app wasnt helpful and it was really dont prefer this brand i like best brand a lot better
No, I would not recommend this to a friendBrand response from iHome
Posted .If you need help setting up your Smartplug, please contact iHome support: https://www.ihomeaudio.com/support/contact/ or 1-800-288-2792
No good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These work great out of the box, but seem to be worthless after 6 months or a couple reprogramming cycles.
No, I would not recommend this to a friendBrand response from iHome
Posted .We are sorry to hear you are having difficulty operating the SmartPlug. There is no need to reprogram the iSP6 unless you have a new WiFi router. Please remove the SmartPlug from the outlet for one minute, restart your phone and update the firmware on the SmartPlug and in the iHome Control App. For additional assistance our team is here to help. Phone: 1-800-288-2792.
Why do I buy such a garbage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It took me tens of tryings to finally successfully connect it to wifi when I set it up the first time. I thought things would become easier afterwards. But I was wrong, it lost connections with Alexa and Google home randomly, and lost with Siri often. I finally cannt stand it and try reset it just now, and haven’t succed for 20 minuets. What a product! Save you time and money on this one!
No, I would not recommend this to a friendBrand response from iHome
Posted .We are sorry to hear that you had difficulty with the setup of your iHome Control Products. The smart plugs are designed to work on 2.4 GHz Wi-Fi networks. Please ensure your setup device is connected to your desired network during device setup. For further assistance, please contact our Support Team at 1-800-288-2792 (Monday - Friday from 8am - 4pm EST).
Compatibility Issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This device doesn’t connect to a 5g network. Interface with apple home is rocky at best
No, I would not recommend this to a friendBrand response from iHome
Posted .The iSP6 is designed for 2.4Ghz networks. Most router/modems nowadays are dual band; 2.4Ghz and 5.0 Ghz. Just make sure to select the 2.4 Ghz network when connecting. In addition, make sure that you have the latest firmware for maximum stability.
If you have any further questions, please feel free to contact us at 1-800-288-2792; M-F between 8AM-10PM EST.
Best Regards,
iHome Support
Difficult setup
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had a hard time setting it up. Ended up returning and got a different product.
No, I would not recommend this to a friendBrand response from iHome
Posted .We are sorry to hear that you experienced difficulty with the setup process. The iSP6 requires as 2.4 GHz network. If you are using a 5.0 network you will run into problems. Our team would have been happy to walk you through the process. We hope you will give our products another chance in the near future.
Worked well for a month
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This worked well for about a month, and then started failing. Now, it doesn't work at all. I cannot turn it on from the app or from the Echo. I have tried all of the troubleshooting steps, including reseting it and setting it back up and it just will not work. This will be going back for a refund tomorrow.
No, I would not recommend this to a friendBrand response from iHome
Posted .We apologize for inconvenience. We experienced a temporary cloud outage over the weekend.
We have restored connectivity with our cloud. Your iHome Smart Product should auto-connect to the cloud on its own.
If you continue to have connectivity issues, please contact us at (800) 288-2792.
Odd shape. Doesn't work with Amazon home.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldn't buy it again - would rather have Wemo instead
No, I would not recommend this to a friendBrand response from iHome
Posted .The iSP6 is a WiFi-enabled wall plug and no hub required! The Slim design fits any standard outlet and you can create “scenes” and control multiple devices simultaneously. We would love to hear the details of your pros and cons about the SmartPlug. For operational assistance, our Support Team can be reached at 1-800-288-2792. Mon - Fri from 8am - 4pm EST.
Ihome cloud issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The product is good but without a working cloud you can't control them .And so far Ihome has had problems every week for days at a time . I have several units but without a working cloud there useless. Needs a stand alone control in the app for this type of issues.
No, I would not recommend this to a friendBrand response from iHome
Posted .Thank you for your review. We apologize for inconvenience of the temporary cloud outage. We are working hard to minimize interruptions in the future. If you continue to have connectivity issues, please contact our Support Team at 1-800-288-2792
unable to linkiHome acct with alexa, cannot locate
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lost how to install instruction or get them otherwise
No, I would not recommend this to a friendBrand response from iHome
Posted .Please contact the iHome Support Team for set up assistance. We can email you documentation for your records. 1-800-288-2792 Monday - Friday 8am - 4pm EST or https://www.ihomeaudio.com/support
Kept disconnecting
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Kept disconnecting, wouldn't recognize apple home kit.
No, I would not recommend this to a friendBrand response from iHome
Posted .iHome Support can make some suggestions to improve the situation. Please contact us. We're always glad to help: https://www.ihomeaudio.com/support/contact/ or 1-800-288-2792.
IHome & HomeKit are a disgrace!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage! This thing never works! I'm not sure how much of it is iHome's fault and how much is HomeKit's fault, but the device is always "updating" and causes more trouble than it's worth! I wish I would have returned this while I still could.
No, I would not recommend this to a friendBrand response from iHome
Posted .Check the DHCP lease time on your router's settings. I found that some routers are set to one week by default. Change it to forever (Or the longest time it gives you) and they shouldn't disconnect anymore.
If the problem persists, please contact iHome Support: https://www.ihomeaudio.com/support/contact/ or 1-800-288-2792
Smart Plug?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was very challenging trying to make this smart plug work and connect to my Alexa, even after contacting the customer support; I gave up after about an hour. I returned the plug and took another brand.
No, I would not recommend this to a friendBrand response from iHome
Posted .We are sorry to hear you were unable to connect the SmartPlug on your 2.4 GHz personal WiFi network. We hope you will give our products another chance in the near future.
Worked just once with Alexa.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It worked with Alexa only one time. Now it sees the plug but cannot control it. I have been in several sessions online and on the phone with iHome and still cannot use the smartplug with Alexa. That was the whole point.
No, I would not recommend this to a friendBrand response from iHome
Posted .We are sorry you had issues connecting your iSP6X. We are happy to help! Please contact our Support Team at 1-800-288-2792 (Monday - Friday from 8am - 4pm EST) and we are happy to walk you some troubleshooting to get your SmartPlug online with Alexa.
Not Happy !!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Every time that the light goes off !! You need to reset individually each switch to work again !! I bought many of them ! I actually call for replacement but nothing.. I would never buy this item again
No, I would not recommend this to a friendBrand response from iHome
Posted .Hi Roberto, There is no need for a replacement. The code on the side rubbed off and we provided the accessory code you needed to activate your plug via email. If you need anything else please let us know. We are here to help.
Constantly disconnecting from Apple Home
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I replaced it with iDevices plug after months of fighting and re-adding. We have several Apple Home connections, including HUE, iDevices, August, etc., and this is the only device I have had trouble with.
No, I would not recommend this to a friendBrand response from iHome
Posted .We apologize for your situation. Please update the firmware on your plugs and the iHome Control App. If the problem persists, please contact our Support Team when you are with the plugs. Phone: 1-800-288-2792. Monday - Friday. We are here to help.
Not Compatible with Google Home
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this thinking I could control an outlet with my Google Home, but it doesn't work unless you buy a bridge that it is compatible with. A typical bridge device is at least $100, so it wasn't worth the extra cost.
No, I would not recommend this to a friendBrand response from iHome
Posted .The Smartplug currently has third party connections with Nest, Wink, Alexa, and Smart Things.
Issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this plug and at first it worked fine then about a week into using it it said it can not be linked to my router that it’s not compatible. Still trying to find a fix to the issue
No, I would not recommend this to a friendBrand response from iHome
Posted .We apologize for your inconvenience experienced with your product. If the problem persist please contact our tech support at 1-800-288-2792 on Mon-Fri from 8am-4pm EST. iHome Support
Doesn’t work well with Alexa
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First day worked well. After that it did not work, even after resetting. Did work if using ihome app, but goal was to work with Sonos One and Alexa. Returned to Best Buy.
No, I would not recommend this to a friendBrand response from iHome
Posted .Our Support Team welcomes the opportunity to resolve this issue. Please contact us at 1-800-288-2792 (Monday - Friday from 8am - 4pm EST).
works, kinda
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't work with TVs, so I am using it to control my receiver. a slight pain to install and use especially if you have to reset it.
No, I would not recommend this to a friendBrand response from iHome
Posted .The iSP6 works like the older clapper (on and off feature). If you can unplug your TV while it is powered on, and plug it back in without manually touching the power button to turn it on, the plug will work. If you need to troubleshoot please reach out to our Support Team at 1-800-288-2792 (Monday - Friday from 8am - 4pm EST).
Misleading
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This doesn't work at all as advertised. It may work in certain situations but I couldn't find a good use for it at all
No, I would not recommend this to a friendBrand response from iHome
Posted .We are sorry to hear about your experience with the iSP6 smartplug. Our Support Team would be happy to resolve your problem. Please contact us at 1-800-288-2792. Best Regards, iHome Support
