Customer Ratings & Reviews

I bought two of these to use at a cabin 800 miles from where I live. I use one to control a heater and another to control security cameras at this home. The device does not stay connected. You must be there to unplug the device for three seconds and plug it back in and do updates if you have a malfunction. If you don’t do the updates the device doesn’t work and you cannot control It. I was so excited when I bought these thinking this will be nice but it is unreliable. I contacted the company and they are said they are trying to fix the issues. If you are going to use these in a home that you live at and you’re able to reset and update the device when it goes offline it’s fine. I was so excited when I bought these thinking this will be nice but it is unreliable. I contacted the company and they are said they are trying to fix issues. If you are going to use these in a home that you live at and you’re able to reset and update the device it’s fine. Do not buy for a home hundreds of miles away. I wish I could get my money back. The company did not offer to give me a refund. I am fairly good at tech stuff. Again, the company said they are trying to fix the issues so I know it is not me.

I have 4 of these and only one works consistently. The rest go offline for no reason and aren't responsive when you need them. Setup is easy if you're a computer engineer. Get the Lutron Caseta line of plugs and dimmers. They are a much better product!!

Unreliable. These consistently loose connection with my WiFi network. None of my other smart home products have an issue. I have to reset the plugs at least 2 times a week

Got 1, worked great for about 6 months, so I bought another one. Worked for about 3 months or so and became intermitten. I push the button, flashes green for like 2 seconds than red. Contacted Apple, it's under warranty, had to prove it and they said to ship it in, at my cost, with tracking and insured. ???So basically it would cost to ship it, what I paid for it. Now the one I got first, it won't connect to my internet at all anymore. I've tried with my itouch and my android repeatedly for hours and nothing. Just gives me error messages. So now I got 2 expensive plugs that just take up space and do nothing. Don't waste your money.

Mostly it doesn't. Intermittent Wifi connection. Bought them to control lights and portable A/C while on vacation but they aren't reliable.

I have 17 of these units that were purchased primarily for turning lights and trees on at Christmas. Of the 17, 12 had to be replaced because they could not do a firmware upgrade, and now 9 of the new ones, which used to connect to my wireless network no longer connect. I've had to reset them and they still will not connect. Tech support could only tell me to restart my router and wireless access point to see if that would fix the problem, it did not. Tech support is slow to respond to problem reports submitted through their website. When I called today to find out what my status is, I had to wait over 46 minutes just to talk to someone (could they maybe hire more than a couple people, if they have even two... the guy I ended up talking to was the same one I've talked to on two previous occasions... what are the odds that I would get the same person 3 times out of 3?). I do not recommend these units, there are others out there, and, although I'm stuck with these, I have to believe that some others must be better.

The plugs will work for a few days, then just stop working for a few days then start again. They’re not good.

Ihome has been having problems with there server that controls these over the internet. At first they were apologetic and said they would have it fixed soon. they worked for a few days and then back off. has been on and off since Jan. 2018 . I am returning all 8. I have had good luck with the TP-link product.

I bought the smart plug a month back. It stopped working with google home mini 2 days back. I have unlinked, linked the device to google home and also rebooted the mini. The issue seems to be only with google home products as of now as apple homekit and the ihome apps work. I am very disappointed as this was not a cheap purchase.

These are the worst of ther smart home devices I have, and am glad I only bought 2. They lose connection all of ther time, and must be power-cycled in order to reconnect. Don't buy these until iHome can get their connectivity issue resolved.

This device has to be unplugged and re-plugged in at least once a week in order for it to reconnect to the wifi. We love technology, high speed internet, and our entire home is full of smart gadget. However, I have two of these and each week I have a problem with it connecting to the app and have to re-plugg them in to use them. none of our other smart devices have this problem, More importantly, I feel like the reviews on here were very misleading about the reliability of this brand's device.

I bought it because it connects with the home app on iPhone. It does, but I have to be resetting it every time because it loses connection. The bad thing is.... I have it connected in a place that I cannot easily reset it everyday. So that's the issue with this.

Do not purchase if you have an Android device. You won't be able to update the firmware which is required for it to work. See the iHome Control app Play Store comments for others discovering this problem.

iHome smart plugs must be unplugged and plugged back into the wall socket weekly because they disconnect from your network that often. Save yourself a headache and buy Wemo switches and plugs. Wemo works with Siri, Google, and Alexa.

Just got off the phone with ihome as of today this product DOES NOT work with Alexa I was told there is a firmware issue and they are working on the problem but don't know when it will be resolved. So if your looking for something to work with Alexa you need to buy a product from a different company.

You have to unplug it and plug it back in every other day or so just to keep commands to them working. Complete garbage. Do not buy this product!