Customer Ratings & Reviews
- Model:
- 304-98632
- SKU:
- 6646351
Rating by feature
- Value
Rating 3.0 out of 5 stars
- Quality
Rating 3.2 out of 5 stars
- Ease of Use
Rating 2.9 out of 5 stars
Customers are saying
Customers have good things to say about the Holographic Companion for kids' educational value, with some users reporting that children are immediately captivated upon setup. However, some customers have expressed concerns about connectivity issues, mentioning the need for frequent WiFi reconnection. Additionally, a few users have noted issues with the device's sound quality, making it difficult to hear during interactions. Overall, the product seems to have some positive aspects but also areas that need improvement.
This summary was generated by AI based on customer reviews.
Miracle
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My great grandchild fell in love with this item, she always ask 2000 questions and is finally getting answers.
I would recommend this to a friendFairy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's so cool! My granddaughter loves it! It's a unique AI and haven’t seen any like it yet.
I would recommend this to a friendConnectivity problems
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.At first I was very excited to give this gift to my daughter, but I was very disappointed; it wouldn't connect to the app. I tried many ways to make it work, but I had no success.
No, I would not recommend this to a friendBrand response from Artificial Imagery
Posted .We’re really sorry to hear this, and we understand how disappointing that must have been—especially right after Christmas.
During the holiday period, we experienced a temporary server issue that affected connectivity for some families. That problem has since been fully resolved, and we’ve made stability and performance improvements to prevent a repeat.
We genuinely wish we’d had the chance to help while you still had the unit. If you’re open to revisiting it or just want to talk through what went wrong, our team is happy to help or discuss next steps:
Live chat: myimagix.com
Email: [email protected]
We appreciate you sharing your experience. Feedback like this is taken seriously and directly informs how we improve the product.
Disappointed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never worked. Tried to connect on two different phones and accounts and nothing happened. Tried to contact customer service and after 37 minutes product was still not working.
No, I would not recommend this to a friendBrand response from Artificial Imagery
Posted .Hi Kelale, I’m really sorry for how frustrating this experience was, especially after spending so much time trying to get the device connected and reaching out for help.
What you encountered was part of a temporary setup and connectivity issue that affected some customers during a period of unusually high demand. During that time, setup could fail even after multiple attempts and across different phones or accounts. That issue has since been fully resolved, and Imagix devices are now setting up and connecting normally. This was not a hardware defect.
We’d genuinely like the opportunity to help you get everything working as intended. If you’re open to it, please reach out to us at [email protected] or chat us on our website myimagix.com, and our team will be happy to assist you directly.
Thank you for sharing your experience, we appreciate you bringing this to our attention.
— Imagix Team
Great fun
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Add some issues getting it to hook to Wi-Fi but once it dead, it’s a ton of fun and my daughter loves it!
I would recommend this to a friendSent to my granddaughter
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I sent this to my granddaughter. My son said she loves it!
I would recommend this to a friendDidn’t work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was a Christmas present for my two nephews. It had to be returned because it didn’t work.
No, I would not recommend this to a friendBrand response from Artificial Imagery
Posted .We’re really sorry to hear this, Chris. That’s especially disappointing when it’s meant to be a Christmas gift.
Around the holidays, a small number of customers experienced setup and connectivity issues that prevented the product from working as intended. Those issues have since been resolved, and the platform has been stabilized.
We truly want to make this right for you and your nephews. If you’re open to it, please reach out to us directly so we can help troubleshoot, arrange a replacement, or discuss a solution:
Live chat: myimagix.com
Email: [email protected]
We appreciate you taking the time to leave feedback—it helps us improve the experience going forward.
Not working
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchase for my daughter as Christmas gift. Does not work had to return it.
No, I would not recommend this to a friendNot worth the money
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the money its cool but not for the amount it caust
No, I would not recommend this to a friendBrand response from Artificial Imagery
Posted .Thanks for the feedback, Danny. We understand the concern about value.
Imagix is designed as a premium, evolving experience, combining custom hardware, a holographic display, and ongoing story-driven content that updates over time. We're updating Imagix units every week with new features and content. That said, value is only there if the experience truly clicks.
If there was something specific that felt disappointing or if you ran into issues that limited the experience, we’d really like the chance to help or make it right. You can reach us directly anytime:
Live chat: myimagix.com
Email: [email protected]
We’re continuously adding content and improving performance, and feedback like yours helps us shape what comes next.
GREAT AND FUN DEVICE. DON'T UNDERSTAND BAD REVIEWS
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’d like to add my two cents as well. I really liked this Imagix Crystal Ball device. Even though I’m no longer a child, I genuinely enjoyed interacting with the two characters myself. And honestly, I don’t understand the people who left extremely negative reviews just because the device wasn’t working a month ago due to server issues. The company simply wasn’t prepared for such a large number of users connecting at the same time. To be honest, I really don’t get it. If you bought the device, be patient. Wait a little. The servers will be fixed, you’ll turn it on, try it out, and only then decide whether you like it or not. Why leave a negative review right away just because you couldn’t set it up during the first few days due to technical issues? This has happened before and will happen again — it’s not the first company to face this kind of problem, and it won’t be the last. People should be a bit more understanding. The device is actually great. I’m planning to show it to my nieces in the coming days, and I really hope they’ll like it too.
I would recommend this to a friend
