Customer Ratings & Reviews
- Model:
- 304-98632
- SKU:
- 6646351
Rating by feature
- Value
Rating 3.2 out of 5 stars
- Quality
Rating 3.3 out of 5 stars
- Ease of Use
Rating 3.1 out of 5 stars
Customers are saying
Customers have good things to say about the Holographic Companion for kids' educational value, with some users reporting that children are immediately captivated upon setup. However, some customers have expressed concerns about connectivity issues, mentioning the need for frequent WiFi reconnection. Additionally, a few users have noted issues with the device's sound quality, making it difficult to hear during interactions. Overall, the product seems to have some positive aspects but also areas that need improvement.
This summary was generated by AI based on customer reviews.
Good concept, poor execution
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Swing big, miss big. This toy has a lot of potential but dropping the ball so hard during it's launch was a death sentence. We had it working for all of a day or two before everything just fell flat. Server overload and messy user interface ultimately had me return this item, especially knowing that I would end up having to pay another subscription fee eventually if it ever maintained my daughters attention for that long.
No, I would not recommend this to a friendBrand response from Artificial Imagery
Posted .Hi Spencer,
Thanks for the candid feedback, and we hear you.
What you experienced was tied to a very specific launch-period issue where our servers were overloaded during a surge in demand. That’s on us, and we understand how frustrating that first experience must have been.
The good news is:
That issue was resolved quickly, and we’ve since made significant infrastructure upgrades
Performance and responsiveness have improved materially since launch
We continue to roll out updates to both the experience and content on an ongoing basis
We’re also very mindful of long-term value, and the product is designed to keep evolving so it continues to hold kids’ attention over time.
If you’re ever open to revisiting it, we think you’d see a very different experience today. And if not, we still genuinely appreciate the feedback, it’s helped us improve.
— Imagix Team
Disappointed
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not much to do. My daughter prefers Alexa and is not using this at all.
No, I would not recommend this to a friend- Cons mentioned:Connectivity
Disappointing
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Constantly disconnected from wifi. When it did work, wouldn’t answer basic questions from my kids about space stating they were too complex. Returned it.
No, I would not recommend this to a friendBrand response from Artificial Imagery
Posted .Hi Nate, I’m really sorry for how disappointing this experience was, especially for your kids.
The repeated Wi-Fi disconnects you described were part of a temporary connectivity issue that affected some customers during a period of unusually high demand. That issue has since been fully resolved, and Imagix should now stay connected and respond normally. This was not a hardware defect.
Regarding the questions your kids asked, Imagix is designed with age-appropriate guardrails, but we understand how frustrating it can be when those responses feel overly restrictive. That feedback is helpful, and we continue refining how questions are handled so the experience feels more natural and engaging.
We appreciate you taking the time to share this feedback, it helps us improve.
— Imagix Team
- Cons mentioned:Connectivity
Connectivity problems
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.At first I was very excited to give this gift to my daughter, but I was very disappointed; it wouldn't connect to the app. I tried many ways to make it work, but I had no success.
No, I would not recommend this to a friendBrand response from Artificial Imagery
Posted .We’re really sorry to hear this, and we understand how disappointing that must have been—especially right after Christmas.
During the holiday period, we experienced a temporary server issue that affected connectivity for some families. That problem has since been fully resolved, and we’ve made stability and performance improvements to prevent a repeat.
We genuinely wish we’d had the chance to help while you still had the unit. If you’re open to revisiting it or just want to talk through what went wrong, our team is happy to help or discuss next steps:
Live chat: myimagix.com
Email: [email protected]
We appreciate you sharing your experience. Feedback like this is taken seriously and directly informs how we improve the product.
Disapointment is an understatement
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m very tech-savvy and tested this device on two separate internet providers (Spectrum mesh and AT&T Fiber). Despite a successful Wi-Fi association, the device repeatedly fails to complete setup or maintain an internet connection. Returning both units. At $200, we should plug in, connect, and be delighted. That did not happen. Thank God this wasn't the only Christmas present.
No, I would not recommend this to a friendBrand response from Artificial Imagery
Posted .Hi Generalhove, I’m really sorry for how disappointing this experience was, especially after the time and effort you put into testing across multiple networks. At this price point, you’re absolutely right to expect setup to be straightforward and reliable.
What you encountered was part of a temporary setup and connectivity issue that affected some customers during an unusually high surge in new devices coming online around the holidays. During that window, devices could associate with Wi-Fi but fail to maintain a stable internet connection or complete setup. That issue has since been fully resolved, and devices are now setting up and staying connected normally. This was not related to hardware or local network configuration.
We’d genuinely welcome the opportunity to help you experience the product as intended. If you’re open to it before completing the return, please reach out to us at [email protected],or chat us at myimagix.com, and our team would be happy to assist you directly.
Thank you for taking the time to share your experience, we’re grateful you took the time to let us know.
— Imagix Team
- Cons mentioned:Connectivity
Not ready for PrimeTime
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not ready for prime time Huge disappointment to the kids and I. Never would connect to their servers. Returned it a few days after Christmas.
No, I would not recommend this to a friendBrand response from Artificial Imagery
Posted .We’re really sorry to hear this, and we understand how disappointing that must have been, especially right after Christmas.
During the holiday period, we experienced a temporary server issue that affected connectivity for some families. That problem has since been fully resolved, and we’ve made stability and performance improvements to prevent a repeat.
We genuinely wish we’d had the chance to help while you still had the unit. If you’re open to revisiting it or just want to talk through what went wrong, our team is happy to help or discuss next steps:
Live chat: myimagix.com
Email: [email protected]
We appreciate you sharing your experience. Feedback like this is taken seriously and directly informs how we improve the product.
- Cons mentioned:Connectivity
Not ready for the AI marketplace
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.4 hours later, 20 factory resets, connects then disconnects, get theiugh set up yhen freezes… not one positive thing to say at this point. Returning it tomorrow.
No, I would not recommend this to a friendBrand response from Artificial Imagery
Posted .Hi BestBuyit, I’m really sorry for how frustrating this experience was, especially after spending so much time trying to get through setup.
What you ran into was part of a temporary setup and connectivity issue that affected some customers during an unusually high surge around the holidays. During that window, devices could connect and then disconnect or freeze mid-setup. That issue has since been fully resolved, and setup and connectivity are now working normally. This was not a hardware defect.
If you’re open to it before completing the return, we’d appreciate the chance to help you get everything working as intended. Please reach out to us at [email protected], or chat us on our website, and our team will assist you directly.
Thank you for sharing this experience, we appreciate the feedback.
— Imagix Team
Imagix
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Finally got it to work the day after Christmas. It doesn’t “hear” well and freezes often.
No, I would not recommend this to a friendBrand response from Artificial Imagery
Posted .Hi MandiMay102, thank you for sharing your experience, and I’m sorry it took until after Christmas to get things working.
The hearing and freezing issues you noticed were part of a temporary setup and connectivity problem that affected some customers during a period of unusually high demand. That issue has since been fully resolved, and Imagix should now respond more reliably and operate without freezing. This wasn’t related to a hardware defect.
If you’re still seeing any issues, we’d really like to help make sure everything is working as intended. Please reach out to us at [email protected], or on our website myimagix.com, and our team will be happy to assist you directly.
We appreciate you taking the time to share this feedback.
— Imagix Team
- Cons mentioned:Connectivity
Don't waste your money.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sunny waste your $225. Constantly disconnecting from servers and their site is always down. They werent ready to sell. Failed all day Christmas Day!!
No, I would not recommend this to a friendBrand response from Artificial Imagery
Posted .Hi JustinD, I’m really sorry for how frustrating that experience was, especially on Christmas Day. We understand how disappointing it is when a gift doesn’t work as expected.
What you ran into was a temporary setup and connectivity issue that affected some customers during an unusually high surge in new devices coming online that day. During that window, connections could drop or stall, which made the product feel unreliable. That issue has since been fully resolved, and Imagix devices are now setting up and staying connected normally. This was not a hardware defect.
If you’re open to it, we’d appreciate the chance to help you experience the product as intended. Please reach out to us at [email protected] or chat us on our website myimagix.com,, and our team will be happy to assist you directly.
Thanks for taking the time to share your experience.
— Imagix Team
- Cons mentioned:Connectivity
Connection issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t get it to connect with WiFi or hotspot. Seems like a wide spread problem after researching.
No, I would not recommend this to a friendBrand response from Artificial Imagery
Posted .Hi ChristopherW, I’m sorry for the frustration you experienced trying to get connected.
You’re right that this affected multiple customers during a temporary setup and connectivity issue that occurred during a period of unusually high demand. That issue has since been fully resolved, and devices are now connecting normally to Wi-Fi and hotspots. This was not related to device hardware.
If you’re open to giving it another try, we’d be happy to help you get set up successfully. Please reach out to us at [email protected], or myimagix.com, and our team will assist you directly.
Thank you for sharing your experience — we appreciate the feedback.
— Imagix Team
Imagix for kids
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My grandkids loved this new Holographic Companion. Once we set this up, they began to have fun the minute it went on!
I would recommend this to a friendImagix crytal ball
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great gift for the kids! I have 7 years old daughter and she likes to talked to Fairy the Ellie & Ember the dragon about the magical quest.
I would recommend this to a friendA.I. learning for kids
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.cool device and helps with learning English for my Asian daughter just make Shure you got a good internet connection
I would recommend this to a friendFun and exciting
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is so fun! My granddaughter enjoys the riddles the most. I am pleased with how polite the little avatars are. The options are exciting and we love having it in our lives.
I would recommend this to a friendReally neat product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We got our kids each one of these for Christmas and they love them! They have fun making up fun adventures to go on and asking all sorts of silly questions.
I would recommend this to a friend- Cons mentioned:Connectivity
Didnt work
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It took 3 factory resets to start and then it was like a bad version of siri. Kept disconnecting to wifi. Really bad
No, I would not recommend this to a friendBrand response from Artificial Imagery
Posted .We’re really sorry to hear this, and we understand how disappointing that must have been—especially right after Christmas.
During the holiday period, we experienced a temporary server issue that affected connectivity for some families. That problem has since been fully resolved, and we’ve made stability and performance improvements to prevent a repeat.
We genuinely wish we’d had the chance to help while you still had the unit. If you’re open to revisiting it or just want to talk through what went wrong, our team is happy to help or discuss next steps:
Live chat: myimagix.com
Email: [email protected]
We appreciate you sharing your experience. Feedback like this is taken seriously and directly informs how we improve the product.
Great Gift
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Such a great learning experience for the kiddos. Easy set-up.
I would recommend this to a friendBest xmas present
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I DIDNT KNOW MY DAUGHTER would love it so much. Im really pleased with my purchases.
I would recommend this to a friendAbsolutely Amazing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best AI companion ever! My granddaughters adore it. They play and chat for hours!!!
I would recommend this to a friend- Cons mentioned:Connectivity
Great idea, not functioning as expected yet.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These thing barely functioning. Their server went down for whole day on the Christmas
No, I would not recommend this to a friendBrand response from Artificial Imagery
Posted .We’re really sorry to hear this, and we understand how disappointing that must have been—especially right after Christmas.
During the holiday period, we experienced a temporary server issue that affected connectivity for some families. That problem has since been fully resolved, and we’ve made stability and performance improvements to prevent a repeat.
We genuinely wish we’d had the chance to help while you still had the unit. If you’re open to revisiting it or just want to talk through what went wrong, our team is happy to help or discuss next steps:
Live chat: myimagix.com
Email: [email protected]
We appreciate you sharing your experience. Feedback like this is taken seriously and directly informs how we improve the product.
