Customer Ratings & Reviews

The person was very friendly and knowledgeable. Set up was very fast. I could have set up the phone myself, but it would have taken me longer to do so. I'm glad Best Buy offers this service.

Excellent customer service! It took 4 or so associates until the manager found the one person who took care of EVERYTHING. His name is Brandon on Westnedge and he went way above and beyond to get my new phone set up.

Traded an old phone and Got a new iphone and bestbuy team did all the transfer that was necessary. Very easy transaction today. I would use bestbuy service again in the future. Tmobile customer

Very helpful in-store phone support. This is only my second smart phone and they migrated everything from my old phone to the new one while I waited and also installed my screen protector for me.

I believe I got screwed up at the store. In the order details section, it clearly shows the 'In-store mobile setup and support' to be free -> $0.00 as it's part of the order and was added automatically when I made the iPhone purchase. However, the Best Buy employee said it'll be an additional charge of $40.00. I showed him the order details page on my end showing $0.00, but he was adamant it's not free.

Had to swap my moms phone in as she needed an upgrade! Simple easy transition, probably the best experience I’ve had. Ordered online- picked up in store next day with scheduled appointment and was in and out of there in less than 45 minutes.

Had a smooth experience transitioning from iphone 11 pro to iphone 13 pro max. Buying, setting up and walking me through my new phone, etc. was perfectly done by the best buy team. Thanks !

Tyler was ready early as there was a long line. He took me aside answered all my questions and transfered my data. No problem. Great attitude and very pleasant young man. Thanks again

the 'pro' was busy during our appointment time. the person who helped us had numerous issues. thought it was humorous to pretend to throw the old phone across the store. i was on a time schedule and was not at all entertained. when the apple rep came and was able to assist to move thru the process we were able to complete the setup and finally resolve all the issues and leave with new phone in hand. not a quick process. over an hour for what should have been under 30 minutes. frustrating

EVERYONE was wonderful!! Understanding. Patient. Knowledgeable. Professional. Friendly. Hands-on assistance. Exactly what I needed... especially at my age!! Thanks so much!!!

The Best buy team was so great at getting my phone set up quickly without spending an hour trying to upsell me on cases, screen protectors, etc. Spent less than half the time at Best Buy than I normally do at the Verizon Store.

The young man who helped us out was PHENOMENAL! Christmas Eve and the most patient and thoughtful manners towards us- just saying, I know we are challenging customers ;)

Bradley was wonderful setting my Galaxy Z Flip! He knew what he was doing and was able to get my phone set up for me and I was out the door a happy customer!

Super helpful. I used to work Best Buy mobile so I always come to Best Buy to get a new phone. Thanks for all the help!

Store associate was very helpful and attentive. He knew what he was doing and very patient with us (retired folks). Would highly recommend! I love this phone!!

I purchased an IPhone 12 and received outstanding customer service, the sales associate was very informative answered all of my questions and my phone was up and running before I left the store.

I don't remember their names but their were only 2 employees that went above and beyond to help me. The messed up situation of a pending pick up they had.

This was the worst customer experience service I have ever experienced in my life. After receiving the new phones, I went over to get my mobile phone turned on at my 10:30AM appointment. A lady told us to sit at the Mobile Station and then left. An hour later, a Geek Squad guy comes over and tells us turning the phone on is above his pay rate. Another lady at the mobile station tells me that the appointment they made for me which I received an email for is nonexistent and that they don't help Verizon customers and that I am better off going to Verizon to get my phone switched on and to transfer date. When I said my appointment is to switch data, she said it will cost me an extra $100 and basically showed me out of the store. I was heated. Lastly, when I made this purchase, I was informed I had to trade in the phone into Best Buy to receive credit, but everyone at the store appeared to be confused and many were surprised that the new iPhone came out. The exact same lady that told me it would cost me $100 to transfer data told me that they do not trade phones in at Best Buy and that I need to go to Verizon. What was the point of ordering this phone from Best Buy if it cost me more of a headache than to actually go to a Verizon Store. I was livid. A waste of an hour when no one seemed to know anything.

Appreciate all the help! Nice workers and helped out a lot!

I purchased a new cell phone and Best Buy provided great customer service and support. They answered all my questions and showed me how to use it. They also transferred my contact information from my old phone.