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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 903 reviews

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89%
would recommend
to a friend

Customers are saying

Customers regard the In-Store Setup and Advice by Geek Squad® positively for its helpful and knowledgeable staff who provide easy setups. However, a few customers have expressed concerns about poor service and have questioned the necessity of the service.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 13 Showing 241-260 of 903 reviews
  • Rated 5 out of 5 stars

    Super helpful!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kind, honest people helped me. They pointed out the return window, encouraged me to try my purchase, and let me know if I had <any> issues to bring it back for a full refund.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Big help for some

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received this free with my purchase. I didn't use it, however because I know how to plug things in. Though I do know others may need help, so this would be great for them!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Like the info it provides

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like the info it provides. Really appreciate the unexpected bonus: Fitbit vibrates when my cell phone rings so if I don't hear the ring I do feel the vibration so don't miss the call!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    They alway have time to help me which is important

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a great insurance program if you need it. They have answered all of my questions when i had one. I will not buy and thing without the Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad rules!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My mom says "You get what you pay for." In this case, I paid nothing, since the advice was free. But it was invaluable to me getting the most out of my new tech gear.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I bought my watches I had a couple of question with Apples Warranty and the store warranty. Overall they provided good advice and information.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought an Apple Watch and they helped me set it up and we're very nice. They answered any questions I had and I was extremely satisfied with their customer service

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad offers good service for people who no/little knowledge on setting up a new computer. My friend needed it, she was happy with the service.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great on line support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When our computer slowed down the Geek Squad was able to remotely access our computer and remove unnecessary programs and optimize the performance.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The watch was setup and we were explained all the things we can do with our new Apple Watch. If you are not very tech oriented person would definitely recommend it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    VERY GREAT SERVICE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad at Best Buy are super fantastic. They gave me information about repairing my iPhone that even my cell phone provider didn't give me. Super helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I cannot imagine bestbuy gave me this free service of in-store setup when I buy an apple product in Bestbuy. Bestbuy really considers best customer satisfactory.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Live that Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad set up my watch and showed me how to set up my fitness goals. They made the entire process painless and easy to understand. Thank you Geek Squad!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Did use them

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great service for people that don't have the skills to set there new products up. I didn't need to use this service. I am sure a lot of people do d

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super easy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took it straight from the box and was set up in a matter of seconds. Any questions I had were answered promptly and I was out of there in no time. Well done.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great service being offered by best buy geek squad to set up your Samsung gear watch to your android phone. Best of all, it's complimentary

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This is a great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For someone who is not use to computers or new to windows 10 this is a great service. I think it makes the transition from old computer to new much smoother.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not have to use it. But it gives a sense of assurance, and peace of mind if something went wrong. Bestbuy is always standing behind their products.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A must!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I add geek squad protection to everything! It's just comforting knowing you're protected for an additional two years if the unfortunate should happen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always have a pleasant experience when dealing with the Geek Squad at my Modesto store Best Buy. Definitely use their service if you need any help.

    I would recommend this to a friend
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