Last-Minute SavingsLimited quantities.Shop now

Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 903 reviews

Rating Filter

Pros mentioned filter

Cons mentioned filter

89%
would recommend
to a friend

Customers are saying

Customers regard the In-Store Setup and Advice by Geek Squad® positively for its helpful and knowledgeable staff who provide easy setups. However, a few customers have expressed concerns about poor service and have questioned the necessity of the service.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 903 reviews
  • Rated 5 out of 5 stars

    Very helpful set up

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick and painless set up of my AirPods! They answered all of my questions regarding the AirPods and a few additional computer questions as well.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice perk!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This came as a free bonus with the purchase of my Apple Watch. I didn't need it but it gave me confidence in my purchase decision.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very helpful

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The set up is very useful for those who have a hard time figuring things out by themselves. I applaud these people for taking their time to help.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to Use

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this for my daughter. She's not quite knowledgeable so this was perfect for her. Techs were patient and taught her what she needed to know.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A+++

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everyone was great and helpful this is an easy system to hook up I like the ease at which I ordered online and picked it up fast A+++ LOVE BESTBUY

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup

    Rated 3 out of 5 stars

    Didn’t need

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad wasn’t even needed. I opened the case and they AUTOMATICALLY paired to iPhone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    These people know there business

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Call them about anything and they get you taken care of or send you in the right direction! Nice addition to have for my products

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Comforting to have

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I allowed the Geek Squad worker to set up my watch when I bought it. He showed me several features and helped to set the watch up on my phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Able to solve a number of problems

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My computer was not working, I needed it back right away. They were able to fix the problems and get the computer back to me within the hour.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Didn't use it for my headphone set up

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wasn't necessary because they were self explanatory. But I have been happy with feel squad service every other time when I have had to use it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ok

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No real info here...came free with a ps4 purchase, but really how hard is it to plug in and connect an ps4. Didn't actually use the service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great plan with a mind at peace

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's nice to have a Geek Squad warranty for the remainder of the device that I purchased for my wife,an iPhone she can enjoy and less worries.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad agent was very helpful with explaining to me ways to avoid damaging my laptop again. He was very knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad my go to

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they were quick fast and reliable, im very untrusted of my personal items, but they knew what hey were doing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents moved my music from my old IPod to my new one like a charm. Quick and friendly service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast and friendly

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The edges on the phone are very nice and helpful. Had an issue with my TV and sound bar and they both were replaced at no charge. Awesome

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Greek Squad employee walked my wife through the setup. After that, he spent some time answering her questions and giving her a few tips.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Didn’t need it

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    But I love the fact that this was provided as part of the purchase. Since I already know how to do all the stuff I gave it to a friend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setup my laptop after it had crashed. provided tips on avoiding similar mishap for future. No up-sell

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad very knowledgeable

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys know what to do. In the past they used to be clueless and pushy sales people. Not this time. Thank you so much

    I would recommend this to a friend
Sponsored