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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 903 reviews

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89%
would recommend
to a friend

Customers are saying

Customers regard the In-Store Setup and Advice by Geek Squad® positively for its helpful and knowledgeable staff who provide easy setups. However, a few customers have expressed concerns about poor service and have questioned the necessity of the service.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 15 Showing 281-300 of 903 reviews
  • Rated 4 out of 5 stars

    Didn't know about having an appt.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Besides not having an appt, the poor kid had to apply my smart watch screen saver 4 times! But it works fine I'm happy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great experience

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents helped me with my Apple air pods They were defective and sent them to Apple easy and smooth experience

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Free in store set up and advice from the Geek Squad, who could ask for more, and I usually get it with all the Electronics I purchase.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Open box smart watch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought an open box watch and it was just like brand new. Everything was there with no scratches or signs of wear!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great help from geeks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys help me to setup some moves for my AirPods . Really help me figure out some function I do not know by myself. Great serivce.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    These guys are awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very helpful and they know their stuff. They offer great customer service know how to explain technical stuff to non technical people.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great service

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my tv with no issues. it was a nice clean install and got all my devices to work together.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn’t used the geek squad to connect the products I brought but I used them in the past an have nothing but good things to say.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although I didn't use the in store set up feature, it's nice to know that Geek Squad is available for use as needed.

    I would recommend this to a friend
  • Pros mentioned:
    Helpful

    Rated 3 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If there not to busy they can be very helpful. Sometimes you need to wait awhile.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This vs carrier insurance.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad will always make it right. Their prices are far better and service is prompt and to the point. No hoops to jump through.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great idea although we set ours up ourselves so didn't need services but they are there to offer any help at all with this product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    cleaned up computer and made it faster

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very good and personable agents that are able to correct problems quickly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service is excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy Geek Squad is high quality service. I went there for some concerns on mind and those nice guys helped me out immediately.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love them!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our daughter absolutely loves these! They work as intended and she loves NO WIRES! These are a great pair to all her devices!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Guys

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got free setup when I bought some headphones, guys were nice offered to explain features--not much to headphones

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good wireless headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The earphones are really good. Sometimes they go in and out but overall happy. Also cool that there are no wires!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    KNOWING EVERYTHING TAKEN CARE OF

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    HAVING GEEK SQUAD PROTECTION ON MY PURCHASES IS SO RELAXING KNOWING IF IT BREAKS IT WILL BE FIXED OR REPLACED BIG HEADACHE GONE

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good thing for Best Buy to offer although I didn't need it and was able to install and use product fine myself.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth every penny

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this service and I have already had to use it. Thankfully I purchased geek squad protection and I'm so happy I did.

    I would recommend this to a friend
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