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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 903 reviews

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89%
would recommend
to a friend

Customers are saying

Customers regard the In-Store Setup and Advice by Geek Squad® positively for its helpful and knowledgeable staff who provide easy setups. However, a few customers have expressed concerns about poor service and have questioned the necessity of the service.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 903 reviews
  • Pros mentioned:
    Helpful

    Rated 5 out of 5 stars

    Great help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In-Store Setup and Advice by Geek Squad very helpful thanks

    I would recommend this to a friend
  • Pros mentioned:
    Helpful

    Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Helped me setup my new beats and showed me all the functions!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Customer Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When my daughter and I bought our Apple Watches, we requested a session with the Geek Squad. They set up our watches, and then synced them to our phones right away, no waiting required (other than the normal wait while the watches were turned on and set up). The Service Reps were very professional and friendly. Great customer service over all!

    I would recommend this to a friend
  • Pros mentioned:
    Helpful

    Rated 5 out of 5 stars

    Always satisfied

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always trust the Best Buy Geek Squad - very knowledgeable

    I would recommend this to a friend
  • Pros mentioned:
    Helpful

    Rated 5 out of 5 stars

    Great job explaining the set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very knowledgeable staff eager to assist and provide answers

    I would recommend this to a friend
  • Pros mentioned:
    Helpful

    Rated 5 out of 5 stars

    Very helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice to have this service available. Helpful and informative

    I would recommend this to a friend
  • Pros mentioned:
    Helpful

    Rated 5 out of 5 stars

    Good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad is great for helping you set up your devices

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I’m Sure They’re Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been using computers since 1990. I didn’t require any help setting up my iPad Pro, Apple Pencil, AirPods, etc. But it was very easy to order through Best Buy, and it was also very easy to return the Smart Keyboard when I realized I didn’t need it. Everyone I dealt with was pleasant and helpful. I’m sure the Geek Squad is wonderful.

    I would recommend this to a friend
  • Pros mentioned:
    Helpful

    Rated 5 out of 5 stars

    always helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    always very helpfull.. thanks for assisting in pairing

    I would recommend this to a friend
  • Pros mentioned:
    Helpful

    Rated 5 out of 5 stars

    Easy set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it . Friendly people and easy to set it up. No hassle

    I would recommend this to a friend
  • Pros mentioned:
    Helpful

    Rated 5 out of 5 stars

    Ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good but didn't have to use the geek squad help thankfully.

    I would recommend this to a friend
  • Pros mentioned:
    Helpful

    Rated 5 out of 5 stars

    Great team that always ready to help!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad are pros!!! They are extremely knowledgeable!

    I would recommend this to a friend
  • Pros mentioned:
    Helpful

    Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech is knowledgeable, and always nice to help you out.

    I would recommend this to a friend
  • Pros mentioned:
    Helpful

    Rated 5 out of 5 stars

    Highly recommended

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Highly recommended Personal e people who wer knowledgable

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup

    Rated 5 out of 5 stars

    Great setup!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set-up and swift process through geek squad services.

    I would recommend this to a friend
  • Pros mentioned:
    Helpful

    Rated 5 out of 5 stars

    Geek Squad A-OK

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always helpful. Always friendly. Always knowledgeable.

    I would recommend this to a friend
  • Pros mentioned:
    Helpful

    Rated 5 out of 5 stars

    Professional service and excellent advice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad is quite knowledgeable and professional.

    I would recommend this to a friend
  • Pros mentioned:
    Helpful

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very helpful. I know if something happens, I'm covered.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great and fast service. Very easy to setup and work with

    I would recommend this to a friend
  • Pros mentioned:
    Helpful

    Rated 5 out of 5 stars

    Geek

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are very helpful. They knows what they are doing.

    I would recommend this to a friend
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