Customer Ratings & Reviews
- Model:
- NS-CZ10WH6
- SKU:
- 8389389
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers are delighted by the overall performance, size, and capacity of the 10.2 Cu. Ft. Garage-Ready Chest Freezer. Many appreciate its quiet operation and effective temperature control. However, some customers have expressed concerns about the absence of interior lighting, occasional dents upon arrival, quick frost buildup, and the limited number of included accessories. Despite these minor drawbacks, the freezer is generally well-received.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Condition
Unhappy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was damaged and had to be returned, it wasn’t available for reorder
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello, Thank you for taking the time out of your busy schedule to leave a review of the chest freezer. I am sorry to read that the unit arrived damaged and there was no replacement sets. We are working very hard to have every item in-stock.
Grecia M. Insignia Products | https://www.insigniaproducts.com/contact-us
Chest freezer
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't work as advertised. Ice is forming inside the walls of the freezer within the first 30 days of using.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello, Thank you for taking the time out of your busy schedule to leave a review of the chest freezer. I am sorry to read that you are having issues with the unit. Kindly contact us to be able to check all options and/or troubleshooting steps.
Grecia M. Insignia Products | https://www.insigniaproducts.com/contact-us
Do not buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Showed up dented and busted. Was told to just bring it back and wait on a replacement. Save your time and money and buy something else.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Jmac,
We are very sorry to read that you received the freezer with dents and busted. I know how inconvenient this must be for you. Please feel free to contact us at 1-(877)-467-4289 Monday to Saturday 8am - 9pm CST, and we will gladly assist you in the best way possible.
Chelsea
Insignia Support
Please give us a visit at: https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
- Cons mentioned:Condition
Item ok, but dented.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Although it works, item was dented, and there was no response to my calls.
No, I would not recommend this to a friend Expensive
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s too big, no interior light & didn’t realize it is not frostless.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for writing a review about our 10.2 Cu. Ft. Chest Freezer! We understand that you're having issues with the unit. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
Rudson S.| Insignia Support. https://www.insigniaproducts.com/contact-us
Curbside service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Make sure they don't lay the freezer on its side because you're not going to be able to use it for 24 hours. Why couldn't they just bring it out? Upright it's a chest freezer. It's not like it's 10 ft tall and they have to lay it on its side. It fits through the door. Thanks guys!
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Snowman,
Thank you for taking the time to review our Insignia™ - 10.2 Cu. Ft. Chest Freezer - White. I understand you found it uncomfortable to use and that can be discouraging. We are continuously working on improving our products and their designs so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 877-467-4289 for further assistance.
Insignia Products
Nikki
https://insigniaproducts.com
Damaged two times
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The freezer was picked up at the Springfield, IL store when we got home to unload we noticed the box had puncture holes in 3 places, sure enough when we took it out of box the freezer was damaged. We called and they ordered another one and when it was delivered it was damaged more than the first one.
I would recommend this to a friendBent and no resolution in sight
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Came in bent on the corner and 3.5 weeks later still waiting for a $50 credit but gave up on that since customer service is lacking.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your thoughts about the Insignia™ 10.2 Cu. Ft. Garage-Ready Chest Freezer. We appreciate your feedback as it helps us to understand our customers' experiences better. Your input regarding the customer service experience is noted, and we value your patience throughout this process. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-10-2-cu-ft-garage-ready-chest-freezer-white/8389389.p?skuId=8389389
Emergency fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fair product for the price ************************
No, I would not recommend this to a friendThis freezer is disgusting!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There was an odd smell coming from this freezer and we opened the side vent and there was a mouse nest in our freezer!!! Best Buy customer service could care less and did not seem concerned!!! Taking almost 3 weeks to get an exchange
No, I would not recommend this to a friendNot what I expected.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This deep freezer was not the quality I expected. Very light weight and flimsy! Not sturdy.
No, I would not recommend this to a friendAfter opening the box the side was damaged
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Advise to anyone open the box at the store or when the drivers are there because every item I got it was damaged already in the box on the outside but who knows how much it was on the inside.
No, I would not recommend this to a friendHorrible product
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased in August 2020 it broke October 2021, garbage product. I have a thousand dollars worth of food to throw into garbage. What a disappointment. Do not buy and waste your money!!!
No, I would not recommend this to a friendNon functional
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have plugged this freezer on for about 8 hours but it’s still not cooling nor freezing. Am 30’weeks pregnant and I leave alone. This is so frustrating.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello, Thank you for taking the time out of your busy schedule to leave a review of the chest freezer. I am sorry to read that the unit is not cooling. Kindly contact us to be able to check all options.
Grecia M. Insignia Products | https://www.insigniaproducts.com/contact-us
Died after three months.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I picked up this chest freezer in March and it quit working in May. Could not even get my money back I had to take a store credit.
No, I would not recommend this to a friendHorrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst Freezer EVER! I bought $1000 worth of meat, and it doesn't freeze. I lost it all!!! I want my money back.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello there,
Thank you for taking the time to review our 10.2 Cu. Ft. Chest Freezer. I understand it is not freezing and that can be disappointing. But, we would be happy to troubleshoot it and check your options for you. Please, use the link below to reach us.
Insignia Support
Miguel C.
https://www.insigniaproducts.com/contact-us
Came with two feet. So it wobbles like czy.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Came with only two feet. It sits on slant now and wobble like crazy. So much for new
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello,
Thanks for taking time of your day to leave a review about your chest freezer. We want to thank you for your honest feedback, we will consider your comments since we want to provide you with better products that are what you expect. Remember that if you have further concerns, you can contact us by clicking the link below.
https://www.insigniaproducts.com/contact-us
Marcos O. - | Insignia Support |
Plugged in and did not work!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Finally found a freezer and was so excited to have it delivered. Plugged in, nothing!! Plugged in another outlet still nada :(
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you so much for writing a review about our Chest Freezer! We know how annoying is that a new fridge does not work. We would love to assist you further in this situation, so please feel free to contact us at the link below!
-Angelica G. | Insignia Support.
https://www.insigniaproducts.com/contact-us
Broke at 2 year mark
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this in August of 2018 and broke in September of 2020. Terrible quality. Spoiled my food mid hurricane season.
No, I would not recommend this to a friendFreezer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great, had a power outage soon after purchasing and everything stayed frozen
I would recommend this to a friend
