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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 3648 reviews

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Rating by feature

  • Picture Quality

    Rating 4.6 out of 5 stars

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Brightness

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers are delighted by the picture quality, price, and easy setup of the 39" Class F20 Series LED HD Smart Fire TV Edition TV. They appreciate the excellent picture quality, especially for the price, and find the TV to be a great value. Customers also praise the TV's user-friendly interface and its ability to connect to the internet. However, some customers have experienced issues with the remote control, screen, durability, and slow performance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 169 Showing 3,361-3,380 of 3,648 reviews
  • Rated 3 out of 5 stars

    Eh

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works most of the time, not consistent but good price

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    FRUSTRATED

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been trying to contact Best Buy regarding an unapproved transaction with my debit card, I have been totally unsuccessful.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    T. V. Purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Though I am not completely satisfied with the quality of this product. The service was good and the product fits my need for now.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Insignia

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had the tv for a year and now the screen has gone out. I had to get the screen repaired.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Insignia 39" HD Smart Fire

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good low cost/middle end TV. No real "bells & whistles", but it does what you expect for the $$.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It’s ok

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s an ok tv. Sometimes it just doesn’t turn on or goes black for no reason

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Shonna tv

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv was ok until something went wrong but with the service plan i was able to get a new one i love bestbuy

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    My daughter TV

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture value was not so great but for the price it was good.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    No worth the cost.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV is difficult to use. If you don't want to use the online network buttons ( Netflix, Disney, etc) then you have to go to the onscreen guide and search for the channel that you want. Very inconvenient. That is my fault for not checking that out first. The tv also freezes a lot- several seconds every two to three minutes. That is just poorly made.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Average quality for the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A good discount tv. Average -poor sound quality. Still a good value for the discounted price.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Bad program design

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not liking the way fire TV works. It's not the quality of the picture, its the ease of use of the programming

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi PTAmom!

      Thank you for taking the time to share your thoughts on the 39" Smart Fire TV, we're constantly working to improve our products and your feedback is very important for us, I would kindly ask you to contact us using the link below as we'll be more than happy to further assist you and evaluate all the available options for you:

      www.insigniaproducts.com/contact-us
      Maria P. Insignia Support BBY-ExBrand_Insignia

  • Rated 1 out of 5 stars

    I can't stand this TV and would not recommend it

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hate this TV with a passion. The built in Firestick feature is garbage...but we went this route because it was substantially less expensive than the equivalent model without that. The unit constantly looses audio when using the built in apps. You can google all the tricks to making changes to the audio set up (dolby settings, etc) and that will work ..but you'll still have those problems on occasion even after that. Even things like the sleep timer are a pain...and the TV doesn't even give you a 'countdown' warning when that timer is about to shut it off so you can override it if you want to. I recommend staying away from this..and potentially others with the built in amazon stuff too.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good value

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good value, but sometimes slow when loading apps while tv boots up.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Sneaky little tv jewel

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv is a nice little pickup for guess room or kitchen...features are the prize!

    I would recommend this to a friend
  • Cons mentioned:
    Volume

    Rated 1 out of 5 stars

    Awful

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The volumn goes up and down at at whim. The coloring is awful. I've tried to change it but the color does not change. the volumn is the worst. After you watch a show for some time, suddenly it will blast you out of your chair.

    No, I would not recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Hi There!

      Thank you for taking the time to review our Insignia - 39" Class F20 Series LED HD Smart Fire TV Edition TV, we're very sorry to read you are experiencing this issue with one of our products, please contact our customer service at 1 (877) 467-4289 Daily 8am - 9pm CT, we'll be more than happy to assist you regarding this matter.

      Insignia Support
      Alvin
      www.insigniaproducts.com/support BBY-ExBrand_Insignia

  • Rated 3 out of 5 stars

    TV is okay but Fire Stick apps are horrible

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would not buy a fire stick TV again, the android tv is better all of the apps that are available will not work

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Rating

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a fair tv but you cant download cable apps, which is inconvenient

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Only in 720p

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    F20 model only shows in 720,so out dated,should be low price to buy

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything is good...i have nothing else to say...have a nice day!!!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great picture and sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good firetv, remote control is nice that have voice search and shortcut buttons for apps like Netflix

    I would recommend this to a friend
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