Customer Ratings & Reviews
- Model:
- NS-39DF310NA21
- SKU:
- 6400439
Rating by feature
- Picture Quality
Rating 4.6 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers are delighted by the picture quality, price, and easy setup of the 39" Class F20 Series LED HD Smart Fire TV Edition TV. They appreciate the excellent picture quality, especially for the price, and find the TV to be a great value. Customers also praise the TV's user-friendly interface and its ability to connect to the internet. However, some customers have experienced issues with the remote control, screen, durability, and slow performance.
This summary was generated by AI based on customer reviews.
Sad
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I''ve only had this tv a year and now the screen is black. You can hear the sound, but the screen is so dimly lit you can barely see anything.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Nope,
Thanks for taking the time and effort to leave a review our Insignia™ - 39" Class F20 Series LED HD Smart Fire TV Edition TV. We do apologize for the disappointing experience that you had with our product. Hopefully, we can offer you better services and products in the future. We are continuously working on improving our products and their designs and if you have any more questions or concerns, please use the link below to reach us.
Insignia Products
Lisa
https://insigniaproducts.com
Input settings erratic
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my elderly parents to use with DISH. They needed simple--as using only 1 remote (DISH) to turn the TV on & off. Insignia tech support was helpful in talking me through how to program it that way but it doesn't stay set to HDMI 1. Every day I have to return to reset it to automatically turn on to HDMI 1. It'll work anywhere from a few hours to 2 days but I'm taking it in tomorrow under the warranty & hoping to replace it with a more user friendly TV
No, I would not recommend this to a friendSpent more money than the price on remote
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The remote drains the battery within a month. I lnly use it to turn on and off once a day, not even surf the apps
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for writing a review about our 39" Class F20 Series LED HD Smart Fire TV Edition TV! We understand that your fire remote drains the batteries within a month. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
Rudson S.| Insignia Support. https://www.insigniaproducts.com/contact-us
Terrible Purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV has to be restored to factory default every week. It looses its internet connection constantly, even though it says internet connection is very strong in the TV settings feature. I purchased two wi-fi extenders for my home and this didn't help either. I shouldn't be surprised. I bought an Amazon Fire Cube six months ago, for a different TV, and it doesn't work half the time. Don't waste your money on this.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi LarryLaCorte!
Thank you for writing a review about our 39" Fire TV! We understand how disheartening is when a product loses the internet connection and resets itself. We would love to assist you further in this situation, so please feel free to contact us at the link below!
-Angelica G. | Insignia Support.
https://www.insigniaproducts.com/contact-us
No sound TV owner
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this for my granddaughter and it did not last long. So7nd stopped working and they couldn’t fix.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi SOwens,
Your feedback about this product is important to us. Please know that we always consider our customer's feedback so we can always continue to improve our the quality of this product. If there is anything that we can assist you with, please contact us at 1-877-467-4289 for further assistance.
Insignia Support
Lea
https://www.insigniaproducts.com/
Run in the other direction!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The interface is confusing and not intuitive. It takes far too long to get to the apps I want, and the voice controller is extremely laggy. After about one year it has completely stopped working, even when connected by HDMI cable. It won't maintain a connection to the internet and the audio goes all wonky. I hated this tv after one month, and now that it's dead I'm not even going to its funeral.
No, I would not recommend this to a friendWHAT A PIECE OF CRAP
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Auto shutoff within minutes of pausing a show with no way to turn sleep mode off. Many others have had this issue. Get it together, Insignia. I will never buy from this manufacturer again. Total waste of money.
No, I would not recommend this to a friendStop working after 45 days
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv worked great for a month. Then it froze up and will only turn on and off. I tied the unplug and plug it back in several times.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello John,
Thank you for taking the time to review our 39" HD Smart Fire TV Edition TV. I understand it is only turning on and off and that can be disappointing. But, we would be happy to troubleshoot it and check your options for you. Please, use the link below to reach us at your earliest convenience.
Insignia Support
Miguel C.
https://www.insigniaproducts.com/contact-us
Frustrating
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Probably the worst tv I've ever owned. I'm 68 years old. I threw the box away or maybe I would send it back. It switches to channel selection at least once every 15 minutes. Then it doesn't always allow you to navigate there. So you have to keep trying to go back to your channel. It was inexpensive. Shouldn't be frustrating to watch tv. Get something else. thank you
No, I would not recommend this to a friend- Cons mentioned:Volume
Poor volume
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The volume is awfullll you have to turn it in 20 to just to hear it a little I don’t no if it’s the brand or the actual tv
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello TIffany,
Thank you for taking the time to review our 39" HD Smart Fire TV Edition TV. I understand the volume is too low and that can be disappointing. But, we would be happy to troubleshoot it for you. Please, use the link below to reach us.
Insignia Support
Miguel C.
https://www.insigniaproducts.com/contact-us
I wouldn’t buy again
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a great buy! Dissatisfied with how hard it is to use . Logs out of apps on its own then won’t allow to log back in. Was a good price, you get what you pay for.
No, I would not recommend this to a friendHorrible TV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely slow to load anything, like AOL dial up of the 90's. Doesn't have screen casting either.
No, I would not recommend this to a friendVery dissapointed!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Constantly would go to tv guide sometimes as often as every 5 minutes and shut off by itself. I do not recommend this tv.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Chickadee,
I would like to express my concern about your experience with this Fire TV. We deeply care about the performance of our products and I would like to further review your situation. You can reach us at the link below.
Dina | Insignia Support | https://www.insigniaproducts.com/contact-us
- Cons mentioned:Remote control
Remote control Connectivity issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have had multiple connectivity issues with the remote control. Had it replaced twice and still no resolution.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Aida!
Thank you for sharing your experience with our 39" Fire TV! We understand how annoying is when the remote does not work as expected with your TV. We would love to check this situation with you. Please feel free to contact us at the link below to get assistance with your unit!
Won’t last more than 2 years
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.About two years later this TV now glitches, runs out of memory, and constantly needs to be reset to factory default to work.
No, I would not recommend this to a friendOnly 720p, you get what you pay for!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The good: It's a smart TV, got it very cheap. The bad: It's only 720p. Not even full HD! I should have read the specs closer... Poor video quality.
No, I would not recommend this to a friend- Cons mentioned:Remote control
Remote
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My remote dies every three days and i barley watch TV
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello JessicaC,
We do apologize for what happened to your Insignia™ - 39" Class F20 Series LED HD Smart Fire TV Remote. To further assist you, please contact our support team at 1 (877) 467-4289 Daily 8am - 9pm CT.
Insignia Support
Molina
www.insigniaproducts.com/support
Horrible, do not buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible. Simply does not work. Worked well for a few months but after that, it’s basically a paperweight. It will turn off on its own, lags terribly, and will randomly switch apps on you. Would never buy one of these again.
No, I would not recommend this to a friendTV did not last 3 months
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this tv less than 3 months and the screen was starting to turn black and could not watch. Was told by Geek Squad they do not repaid so they refunded which I appreciated but was out of the extended warranty. I am now afraid of the 2nd tv like this I bought. Buyer be ware
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Gammaofmany,
Thanks for taking the time and effort to leave a review our Insignia™ - 39" Class F20 Series LED HD Smart Fire TV Edition TV. We do apologize for this disappointing experience and thank you for bringing this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. We are continuously working on improving our products and processes and if you have any more questions or concerns, please use the link below to reach us.
Insignia Products
Lisa
https://insigniaproducts.com
Remote is terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tv seems fine so far but the remote is AWFUL. The center button gets stuck all the time and has a mind of its own.
No, I would not recommend this to a friend
