Customer Ratings & Reviews
- Model:
- NS-39DF310NA21
- SKU:
- 6400439
Rating by feature
- Picture Quality
Rating 4.6 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers are delighted by the picture quality, price, and easy setup of the 39" Class F20 Series LED HD Smart Fire TV Edition TV. They appreciate the excellent picture quality, especially for the price, and find the TV to be a great value. Customers also praise the TV's user-friendly interface and its ability to connect to the internet. However, some customers have experienced issues with the remote control, screen, durability, and slow performance.
This summary was generated by AI based on customer reviews.
Good size not great image
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The image is not great older style squared I would recommend spending a little more I’ll keep it because I hate returning
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Scarlett, thank you for taking the time to leave a quick review of the 39" Class LED Smart Fire TV. I am sorry to read that you are having image issues with your TV, I know how frustrating this can be when trying to enjoy your product. Please feel free to contact us at 1-877-467-4289 so we can assist you with troubleshooting and steps for picture settings.
Duban M- Insignia support
INSIGNIAPRODUCTS.COM/CONTACT-US
Extended Warranty Purchase Highly Recommended
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was working fine till 22 months down the road. Now getting popup message saying storage full while watching tv and sends me to main menu to delete stuff but there's nothing to delete. This happens every couple of minutes so unfortunately we can not watch on this tv anymore.
No, I would not recommend this to a friendFind another TV
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv constantly glitches with the apps and goes to the Home Screen. I wish I never bought it.
No, I would not recommend this to a friendJoe's TV problems
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I cant get my comcast remote to work with the TV. THEN I FIND THAT COMCAST DOES NOT SUPPORT INSIGNIA. I SET UP TV, USING USING TWO REMOTES. Last nIght when my wife went to bed she could not use any REMOTES to turn off the tv??? I UNPLUGGED IT. I HAVE SET IT UP AGAIN USING TWO REMOTES THIS MORNING. ANY MORE PROBLEMS I WILL BE RETURNIG IT. NOT TO PLEASED ABOUT THE QUALITY OF THE PICTURES.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello, Thank you for taking the time out of your busy schedule to leave a review of the 39" Fire TV. I am sorry to read that you are having issues with the remotes connecting. Please contact us to be able to check all options.
Grecia M. Insignia Products | https://www.insigniaproducts.com/contact-us
100$
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for 100$ for the garage, apps take a while to load and the video quality is okay. Black Friday deal.
I would recommend this to a friend- Cons mentioned:Speed
Avoid
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible. Slow and extremely buggy. Will be returning ASAP.
No, I would not recommend this to a friend Not worth the money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a good picture got covid-19 and was in the hospital so I didn't have time to return it. Otherwise I would have.
No, I would not recommend this to a friendToo Slow, Constant Crash
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute worse TV I’ve ever purchased. It took 5 mins to turn on and get to a user profile, despite updating the TV and clearing all data from the pre installed Amazon apps. Not only was it slow, but it would constantly crash or freeze. I ended up returning the TV for a TCL.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello JoseV,
I would like to express my concern about your experience with this Insignia™ - 39" Class F20 Series LED HD Smart Fire TV Edition TV. We deeply care about the performance of our products and I would like to further review your situation. In the case that you still have this, feel free to contact my team for further help.
Dina || Insignia Support || https://www.insigniaproducts.com/
- Cons mentioned:Remote control
miss
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.after 2 months t.v freezes up and the remote does not work!!!!!!!!!!!
No, I would not recommend this to a friend Worse than no tv at all
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible. The lag is painful. It’s beyond clumsy to use. Now after only about a month of use it just restarts sporadically in the middle of watching something. I missed the inexplicably short return window so now I’m stuck with a piece of crap.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi BrookJ!
Thank you for taking the time to review our Insignia - 39" Class F20 Series LED HD Smart Fire TV Edition TV, we're very sorry to read you are experiencing this issue with one of our products, please contact our customer service at 1 (877) 467-4289 Daily 8am - 9pm CT, we'll be more than happy to assist you regarding this matter.
Insignia Support
Alvin
www.insigniaproducts.com/support
Just did not work!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I connected the Insignia to my Wi-Fi using a Roku devise. Initially it worked, but not well. After a few days, the Insignia "froze" on a screen, and I could not get any content. I could not change channels, get Netflix, or any other content
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Disappointed,
Thank you for taking the time to review our Insignia™ - 39" Class F20 Series LED HD Smart Fire TV. I understand you found it uncomfortable to use and that can be discouraging. We are continuously working on improving our products and their designs so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 877-467-4289 for further assistance.
Insignia Products
Nikki
https://insigniaproducts.com
Inlaws
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s an in-law tv used half a dozen times a year but 720p is very fuzzy. In laws are happy I would not be.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi!
Thank you so much for writing a review for our 39" Class LED HD Smart Fire TV Edition TV, we truly appreciate your feedback and I personally would like to apologize for the experience that you're going through, I know it can be really frustrating, however I'd really like you to contact our support team for further assistance, our agents will be more than happy to assist you, please follow the link bellow.
Roberto E.
www.insigniaproducts.com/contact-us
Buy extra coverage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First, one I bought had problems maintaining connectivity, so buy the extended coverage
No, I would not recommend this to a friendTv
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very difficult to connect to remote. Purchased multiple remotes and had to return.
No, I would not recommend this to a friendIt sucks
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV lowkey sucks don’t buy this TV, don’t let the price fool you.
No, I would not recommend this to a friendDidn’t like
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t care for this TV. When I put feet on it leaned slightly forward. Did a return because I wasn’t happy.
I would recommend this to a friend- Cons mentioned:Volume
Think Twice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The volume was extremely low. I ended up returning.
No, I would not recommend this to a friend Refund for over charging me
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was charged for 2 TV’s when I ordered only one. Please refund me the extra charge.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi,
Thank you very much for taking the time to review our 39" Fire TV model. I am sorry to read the situation you have been through while purchasing this TV.
Please contact Best Buy as soon as possible, so they can assist you with this situation and check for further options in this matter for you.
Adolfo M. - Insignia Support
https://www.insigniaproducts.com/contact-us
Needs improvement
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Endless issues with the remote. TV quality is okay. You get what you pay for.
No, I would not recommend this to a friendMajor Disappointment
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The most disappointing purchase I made recently. The TV doesn't let me cast from my phone or laptop, it doesn't let me install apps when switched to the fire tv version. Every time I try installing an app it says your purchase cannot be completed at this time, please try again later.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for writing a review about our 39" Fire TV! We understand how frustrating is that is doesn't let you install apps. We would love to assist you further! Please feel free to contact us at the link below.
-Angelica G. | Insignia Support.
https://www.insigniaproducts.com/contact-us
