Customer Ratings & Reviews
- Model:
- NS-39DF310NA21
- SKU:
- 6400439
Rating by feature
- Picture Quality
Rating 4.6 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers are delighted by the picture quality, price, and easy setup of the 39" Class F20 Series LED HD Smart Fire TV Edition TV. They appreciate the excellent picture quality, especially for the price, and find the TV to be a great value. Customers also praise the TV's user-friendly interface and its ability to connect to the internet. However, some customers have experienced issues with the remote control, screen, durability, and slow performance.
This summary was generated by AI based on customer reviews.
Insignia 39 inch smart fire tv.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The item was defective and we returned it. I do not recommend it.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Laura. Thank you for leaving a review on Insignia™ - 39" Class F20 Series LED HD Smart Fire TV. I understand that you got a bad product that affected your review on this TV model. Please know that whatever Insignia Products you have and is not working properly, we will be happy to accommodate you and resolve those issues with you. Just visit the link below to know the ways on how to contact us.
Mary II Insignia Products II Please visit https://www.insigniaproducts.com/
A Small Problem
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv is not working properly right now. Just purchased it on December 18, 2021. Now I have to return it and get another one. I don't want to base my review on this particular one yet, because I know that some products fail. I don't want to give a bad review just because this one didn't work.
No, I would not recommend this to a friendNope, don’t do it!
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First one was damaged on shipping. Should have been my first clue. Used very lightly for a few months and now it’s dead. It’s a cheap tv but it should last at least a year in my opinion. Spend a little more and get something better.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi TJJF,
Thank you for taking the time to review our Insignia™ - 39" Class F20 Series LED HD Smart Fire TV Edition TV, we're very sorry to read you are experiencing this issue with one of our products. Do not hesitate to let us know if you ever need any help with it, remember that we are here for you and we are going to do always our best to assist you. Please feel free to contact us at 1 (877) 467-4289 Daily 8am - 9pm CT.
Chelsea
Insignia Support
http://www.insigniaproducts.com/
Stupid!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ONLY 720p. Bought this for the streaming capabilities and for the apps but I went to play a normal bluray movie for the kids and the picture was awful! Did some looking at the packaging and there it was - 720P. Returned immediately! Why have streaming services on a base 720p tv that can’t properly display all the images?!?!?!?!?!
No, I would not recommend this to a friendGood Little TV
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needs more default storage. All Fire TV's need more storage. Resolution is great. Connection to internet is good. Its been over a year and still have mine.
No, I would not recommend this to a friendcustomer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I exchanged this "smart" TV for a non-smart Insignia 40" TV as it turned on by itself and raised volume on it's own. I am satisfied with my new TV. The Best Buy staff was courteous, professional and helpful.
No, I would not recommend this to a friendDO NOT BUY THIS BRAND
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This brand is horrible, the screen is so bright it’s blinding when you first turn it on, the sound is horrible it’s either too low or too high I tried to adjust it several times and it shuts off on it’s on sometimes. I do love it’s a fire TV
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Notasatisfiedcustomer,
Thanks for taking the time and effort to leave a review with our Insignia™ - 39" Class F20 Series LED HD Smart Fire TV Edition TV. We do apologize for this disappointing experience and thank you for bringing this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. We are continuously working on improving our products and processes and if you have any more questions or concerns, please use the link below to reach us.
Insignia Products
Lisa
https://insigniaproducts.com
Television
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The television seem very small the picture was not good quality
No, I would not recommend this to a friendnot much quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will not stay on the input for my dish. Have to cut off use the TV remote to change input
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi, Stued.
Thank you for taking the time to share this review with us. I apologize about this situation and I would like for us to provide you with the correct options for your TV since we can bypass this function. Please reach us at https://www.insigniaproducts.com/contact-us where we will properly assist you.
Cesar G. - Insignia Support
39" Fire TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.720 pix & low sound quality... We returned this item...
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi RonRR,
Thank you for taking the time to review our Insignia™ - 39" Class F20 Series LED HD Smart Fire TV. I understand you found it uncomfortable to use since the quality and sound did not meet your expectation and that can be discouraging. We are continuously working on improving our products and their designs so we definitely appreciate your feedback. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 877-467-4289 for further assistance.
Insignia Products
Nikki
https://insigniaproducts.com
I don't like the sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it seems like you have to turn the TV up loud in order to hear it sound quality not good.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there thank you for taking the time to review our 39" HDTV. I understand the sound quality wasn't what you were expecting and that can be disappointing. We are continuously working on improving our products and their designs so we definitely appreciate your feedback. Feel free to use the link below if you want to check other options with us.
Insignia Support
Miguel C.
https://www.insigniaproducts.com/contact-us
- Cons mentioned:Remote control
DONT BuY it !!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Remote control dint work & don’t support Disney app
No, I would not recommend this to a friend Value
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not much options, cannot connect from the apple phone app.
I would recommend this to a friendPicture quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was not happy with the picture quality and the sound was static.
No, I would not recommend this to a friendPiece of crap
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV locks up with a white screen all the time and also locks up while using an app. Multiple times the system can not locate any users thru the amazon profiles. Now all the apps are missing and only live tv available. Heading to the store now to try and return or get fixed.
No, I would not recommend this to a friendBad
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Barely used and it randomly stopped working after 10 months
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi!
I am sorry to read that you are having issues with your TV. We understand that you want to continue enjoying your shows, so please know that you can contact us on the link below, and we will gladly review your case.
Viridiana E.
Insignia Support
https://www.insigniaproducts.com/contact-us
Sad
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to use. Speakers. Not good, low quality! Picture not high quality
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Nana, Thank you for taking the time out of your busy schedule to leave a review of the 39" Fire TV. I am sorry to read that you are having issues with the unit. Kindly contact us if you have any question or concern.
Grecia M. Insignia Products | https://www.insigniaproducts.com/contact-us
TotalTech installation not being honored.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well, Best Buy may get more stars if they would deliver and install our TV. I am a TotalTech member, but my install date has been changed 3 times and now we’re having to wait until late November. This is just wrong.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for writing a review about our 39" Class F20 Series LED HD Smart Fire TV Edition! We're sorry you've had to deal with this. We understand how inconvenient this must be for you. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
Rudson S.| Insignia Support. https://www.insigniaproducts.com/contact-us
Dont buy this
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works when it wants to, when i try to turn it on it wont, i have to unplug it and then wait, when it goes on the screen turns green, sometimes the tv will work then goes off several minutes later….
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Ritchiee!
Thank you for taking the time to review our Insignia - 39" Class F20 Series LED HD Smart Fire TV Edition TV, we are very sorry to heard you are experiencing this issue with one of our products, to help you problem please contact our customer service at 1 (877) 467-4289 Daily 8am - 9pm CT, we are more than happy to assist you regarding this matter.
Insignia Support
Alvin
www.insigniaproducts.com/support
Terrible TV
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Annoyed with this tv. I have had it less than two months and I cannot tell you how many times I have had to unplug it from the wall to reset it. Tough to watch anything consistently when it continuously shows error messages mid movie/show. I don’t recommend at all, too much of a hassle.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Flobey,
Thanks so much for taking the time to leave a review on our 39 inch Fire TV. We know how important this purchase was for you, so we are saddened to read that you have not had a great experience with the constant errors you receive. This could be a result of connectivity or the apps, however we would like to get an in depth diagnosis. We kindly ask that you get in contact with our team so that we can provide you with a resolution and you can finally start enjoying your new smart TV. We loook forward to hearing from you soon.
Janina G | Insignia Products | https://www.insigniaproducts.com/contact-us
