Customer Ratings & Reviews
- Model:
- NS-39DF310NA21
- SKU:
- 6400439
Rating by feature
- Picture Quality
Rating 4.6 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers are delighted by the picture quality, price, and easy setup of the 39" Class F20 Series LED HD Smart Fire TV Edition TV. They appreciate the excellent picture quality, especially for the price, and find the TV to be a great value. Customers also praise the TV's user-friendly interface and its ability to connect to the internet. However, some customers have experienced issues with the remote control, screen, durability, and slow performance.
This summary was generated by AI based on customer reviews.
Glitchy during video games
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does have a glitch when using it to play video games.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi!
I'm deeply sorry to read that your Insignia 39" Fire TV is presenting glitches when you want to play videogames. This is not the experience we wanted for you. Please, contact us so we can check with you all the options available in this case, our door is always open.
Gaby G. Insignia Products | https://www.insigniaproducts.com/contact-us
Terrible Experience
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Syracuse NY store marked as picked up when not really picked up. When called store took hours to reach to be told they release all goods to hit their sales targets and to come to the store. This is a mess and needs to be fixed. I live 90 min away and didnt pick this item up yet
No, I would not recommend this to a friendVisiotv
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned and purchased larger. No longer have this model
I would recommend this to a friendWARNING! Dont buy Insignia
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY!!! I bought this on March 10 2021 and it is April 6. 2021. The TV is out. No picture, No Sound just a blue screen. I came to the computer to return it and it says not returnable. So, I just gave Best Buy 190.00 for an electronic mess. REALLY!!!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi, there.
I apologize about your experience with your 39" Fire TV. I want you to know that this could be caused by several reasons and I would like to provide you with the correct troubleshooting steps to find out the source. Please reach us at https://www.insigniaproducts.com/contact-us so we can properly assist you with it.
Cesar G. - Insignia Support
I don't know a title
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was very disappointed with this TV and I did return it
No, I would not recommend this to a friendBroke after 2 months
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Blue tent/ back lights went out less than 2 months from purchase. Would not buy again! Can’t return either
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for taking the time to review our Insignia™ - 39" Class F20 Series LED HD Smart Fire TV Edition TV, we're very sorry to read you are experiencing this issue with one of our products, please contact our customer service at 1 (877) 467-4289 from Monday to Saturday (8:00 AM to 9:00 PM) Central Time, we'll be more than happy to assist you regarding this matter.
Insignia Support
Angela
www.insigniaproducts.com/support
Open TV Discount Risk
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV didn't come with a remote that's why it was on discount. I bought 2 different remotes and still can't get the TV to work.I pretty much put $ 215.02 in the trash for buying something from the discount section. Lesson learned.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for sharing your experience with our 39' Fire TV! We understand how frustrating it must be that the remotes are not pairing with the TV. Please allow us to assist you with this! Please feel free to click on the link below to reach us and get assistance with your product.
-Angelica G. | Insignia Support.
https://www.insigniaproducts.com/contact-us
Buy with a mount or not at all
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv worked great until the legs holding it up gave out while I was at work and found the tv cracked when I got home. Bought the purchase plan with the tv and it doesn’t cover damage. Go figure.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Sww1177,
Thank you for letting us help you in hard situations as this one. We appreciate your trust in our products and the time you took to share your experience with it. I'm really sorry to read that you are experiencing this issue with one of our products Insignia™ - 39" Class F20 Series LED HD Smart Fire TV Edition TV. We would love to check this situation further with you, so please feel free to contact us, our agents will be more than happy to assist you, please follow the link bellow or reach as at 877-467-4289. We are available to take your calls from 8 am to 9 pm CST, 7 days a week.
Insignia Support
Louise
www.insigniaproducts.com/support
Unhappy
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hate this TV! It can’t seem to be smart like it’s supposed to be. It just doesn’t work right. This is the first Insignia product I’ve had that didn’t measure up.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi There!
Thank you for taking the time to review our Insignia - 39" Class F20 Series LED HD Smart Fire TV Edition TV, we're very sorry to read you are experiencing this issue with one of our products, please contact our customer service at 1 (877) 467-4289 Daily 8am - 9pm CT, we'll be more than happy to assist you regarding this matter.
Insignia Support
Alvin
www.insigniaproducts.com/support
Not working/gift/sad daughter
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was a gift for my daughter didn’t even work 24 hours. We can’t currently do anything with it since no setting or home screen will load to even log into internet or even choose to hardwire.
No, I would not recommend this to a friendNO GO
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely horrible the screen would freeze while the program kept going! Returned it maybe it was just a bad one but nope did it with the second one returned that and got our money back and went to Costco
No, I would not recommend this to a friendLemon TV
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV worked great for about 4 months. It will no longer turn on. It was easy to setup and use. Sadly, it didn't last long.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Chris,
We appreciate your feedback, it is helpful to improve the quality of our product.
Insignia Support
Lea
https://www.insigniaproducts.com/
Problems with screen
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Haven't had 30 days and its developed a horizontal black line right down the middle of the screen. Will be taking it back.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello Woodcarver. Thank you for leaving a review on Insignia™ - 39" Class F20 Series LED HD Smart Fire TV Edition TV. It is indeed upsetting after having a unit that shows defect issues for a brand new product. We want to help you out fix this issue. Please contact us.
Mary II Insignia Products II https://www.insigniaproducts.com/contact-us
- Pros mentioned:Ease of use, Picture quality
Great TV! FireTV software... not so much.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got this TV last fall and it's really a great TV. It was easy to set up with the quick start instructions (download a more detailed guide). All the Prime/Fire TV icons are easy to get around and the sensitivity of its link to an OTA antenna is really good. Harrisburg is my "local" market - about 40 miles from home. But I can pull in Baltimore and DC channels as well with a roof antenna (sometimes weather permitting). Last scan found over 40 channels. My satellite's OTA link never found more than 28. Now to the FireTV software: It's behavior is inconsistent. The sound icon works when it wants to; Alexa is OK but sometimes doesn't understand clear commands; Fire is supposed to remember regular HDMI links and always go to to last played or favorite. For example: I watch CNN every morning on my Dish. Fire is supposed to know that. It misses about three times a week which just means juggling two remotes. It also should remember the last thing I was watching when I turn the TV off. Not always. When connecting to Prime, I've found that my Roku's Prime connection is faster than Fire's. All in all, I can live with all those little things because it's really a great TV! One more thing: I bought the TV when it was $239. A week later it was on sale for $179. I took my receipt to BestBuy and they refunded the difference so even better!
I would recommend this to a friend Do not recommend Insignia TVs period
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cannot remove the closed caption on the TV, tried several times several days in a row without success Very disappointed in both Insignia tv’s purchased at the Flint MI BestBuy facility!
No, I would not recommend this to a friendVery disappointed in the item
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this tv for 20month old grandson, and it did not work correctly from the beginning. It was very slow and had to be reset continuously in order for the tv to work.
No, I would not recommend this to a friendNot a good buy
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lacks many features of other TV's in the same price range. Had it less than 5 months and it's having video problems
No, I would not recommend this to a friend
Worst TV ever!
|Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst tv ever!!!! takes forever to load and that’s if it even works at all.
No, I would not recommend this to a friendINSIGNIA WORST COMPANY EVER
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TERRIBLE COMPANY. DO NOT PURCHASE ANYTHING FROM THIS COMPANY. WORST CUSTOMER SERVICE EVER. BAD PRODUCTS. SAVE THE HEADACHE.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi,
Thanks you very much for taking the time to review our Fire TV Edition. I know that this could be an annoying situation, but please let us help you with it by contacting us, and we will do everything in our hands to get this solved and deliver the best experience to you.
Hector S. - Insignia Support https://www.insigniaproducts.com/contact-us
Junk TV
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst purchase ever. Don’t waste your money. This thing has been glitchy since day one. It’s a piece of junk.
No, I would not recommend this to a friend
