Customer Ratings & Reviews

The door of the freezer had dent and was broken on the right side. I picked up the freezer from the store and was very disappointed when I saw the damage. I returned the item immediately and asked for replacement.

We bought this freezer to store some of our extra food, as well as pumped milk for our newborn, and it worked rather well for this use. A chest freezer isn't the most convenient solution, but it's a more efficient design. Everything was fine for a while, until it has now just started failing on us. Once back in July 2021, and just today in October 2021. About the best thing going for it is that it's cheap, but don't expect it to last. Ours lasted about a year and a half, and now we're looking at just replacing it because servicing it will cost more than it's worth.

It's a wonderful product. It preserves and chill my drinks and food.

so far so good. There is a small gap where it builds ice.

Decided to go out after only 4 months of having it. Lost 2 turkeys 3lbs of crab legs and a Boston butt. Very disappointed that it decided to just die and loose us a bunch of money.

PICKED UP AT THE STORE when unboxed it had a dent on the front right side but it still worked like a gem, for the first month and now its a glorified refrigerator. Cant get my money back...

it works fine, but unfortunately it's very noisy !

I am thinking of returning it. I am waiting to see if it will freeze. Some of the items have frozen but others have not like ice cream very soft

I bought this freezer in March 2021. Had no issues with it until about a week ago, when it just died for no apparent reason. It makes gurgling noises, the compressor never turns off, and it does not get cold at all. Since the manufacturer warranty for Insignia products is only 12 months, I am out a freezer now. I recommend getting a better quality freezer rather than an Insignia.

I love this item ( freezer) , it is compact, energy efficient and convenient to carry and storage space is great and I recommend it. I love it.

I would not recommend this freezer. We purchased one in October 2022 and it already has failed. It was kept in moderate conditions indoors

After opening the packaging box, there is a dent on the top corner.

Convinced me to get credit card then didn’t receive it at all couldn’t make payment over the phone avoiding scammer then stared charging late fee I called that don’t have the card to pay , then they send it to collection paid extra $200 while trying to save $30 . You con me and very bad human being

Do not buy from Bridgeton, MO. This location sold me an used freezer and I had to return it and they tried to argue with me about returning it until the General Manager viewed fir his own eyes it was used!

The chest freezer was damaged​ and I waited one hour for Best Buy to find my order. I never bought something damaged that is brand​ new.

I bought this freezer for my basement but I put a turkey inside and it didn’t handle the weight there’s a whole already on the floor and a little hairline crack on the wall it’s not strong enough wouldn’t purchase again or recommend to anyone !!

Freezer was dented on one side and missing both leveling feet on that side. Too much of a hassle to take back to store. Unbox it before you take it home.

Opened the package and found noticeable damage. Big scratches and scrapes. Best Buy’s “online support” was horrible and made no effort to help make up for it

Freezer broke in less than two years. Food rotted out and stunk up the garage. This freezer is complete garbage.

Lost $200 in food. Freezer never got cold enough. I followed the instructions let it sit for 2 hrs before plugging the freezer in. After i plugged it in, I waited over night to put food in it. It just never got cold enough.