Customer Ratings & Reviews
- Model:
- NS-CZ50WH0
- SKU:
- 6385028
Rating by feature
- Value
Rating 4.8 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.9 out of 5 stars
Customers are saying
Customers highly value the 5.0 Cu. Ft. Garage Ready-Chest Freezer for its convenient size, overall performance, and ample capacity. Many appreciate its quiet operation, interior lighting, and effective temperature control. While some customers reported issues such as physical damage, the majority seem satisfied with the freezer's features.
This summary was generated by AI based on customer reviews.
Go elsewhere
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I mean, if you want a defective freezer that fluctuates 20-30 degrees consistently, then buy it. I've had to have to replaced once and the even the replacement has the same issue. I initially purchased it because of all the amazing reviews - I can't imagine I got two lemons back to back with the exact same compressor coil issue. Buy a different brand.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience, lulu. We appreciate your feedback and are always striving to improve our products and services. Your insights are important to us, and we hope to provide you with better experiences in the future. If you have any additional thoughts or suggestions, please feel free to share them with us. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-5-0-cu-ft-garage-ready-chest-freezer-white/6385028.p?skuId=6385028
Great price but quality of product, hmm...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was great for the price. However, the door does not close without having to put something heavy sitting on top of it.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello there,
Thank you for taking the time to review our 5.0 Cu. Ft. Chest Freezer. I understand the door is not closing properly and that can be frustrating. But, we would be happy to troubleshoot it and check your options for you. Please, use the link below to reach us.
Insignia Support
Miguel C.
https://www.insigniaproducts.com/contact-us
Open box product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picked up this freezer that was an open box item. Got all the way home (45min away) and opened the freezer that was taped shut, and it had a real bad odor of rotten meat. The freezer was labeled as "satisfactory" with no missing parts. The basket and ice scraping tool was missing. I have called bestbuy several times for a solution but has been unsuccessful. Will be returning today.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello, Thank you for taking the time out of your busy schedule to leave a review of the chest freezer. I am sorry to read that the unit arrived without any accessories and with a bad odor. We appreciate the feed back.
Grecia M. Insignia Products | https://www.insigniaproducts.com/contact-us
Too loud
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very loud freezer, sound would over power tv. Constant sounds
No, I would not recommend this to a friendits smaller than stated!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So I bought the 5.0 cu ft. version of this chest freezer. All of the product information on the best buy website and in the store on the display tag says its 24.9" deep but when I got the product the box said its 21 inches deep. I went in the store and measured the display (with tag saying its 25" deep") and its 21 inches deep. So the freezer is actually smaller than advertised! Funny thing is the previous model of this 5.0 cu ft freezer had the larger dimensions.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello, Thank you for taking the time out of your busy schedule to leave a review of the chest freezer. We appreciate the feed back of the measurements. Kindly contact us to be able to check all options.
Grecia M. Insignia Products | https://www.insigniaproducts.com/contact-us
Poor Customer Service
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I initially ordered the 5 cubic foot freezer but the item was damaged so I returned it and attempted to order a replacement but this size was out of stock so I had to order the next size up In exchange for all of my hassle, Best Buy offered the following price adjustment — the 7 cubic foot freezer for the price of the 5 cubic foot freezer — but they never followed through with the price adjustment as promised
I would recommend this to a friendGood freezer, poor handling
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good price for the item, but come on Best Buy! This is the SECOND (out of 3) appliance I have purchased in the last month that has been dented.
I would recommend this to a friendIt broke down after 1 week of use.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It failed after 1 week of use. It was supposed to be plug and play but instead gave me a false sense of security and after I came back from a trip all the food inside was spoiled. Quality is very low and wouldn't recommended to anyone. I can't get off the smell of the machine and now thinking I'll have to dispose it. Can't believe how bad (ie junk) this appliance is for this price.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Mike,
Thank you for taking the time to review our Insignia™ - 5.0 Cu. Ft. Chest Freezer - White. I understand that after 1 week of use the freezer is no longer functioning well to the point that all the food inside were spoiled and that can be discouraging. We are continuously working on improving our products and their designs so we definitely appreciate your feedback. If you have any more questions or concerns, please use the link below to reach us.
Insignia Products
Nikki
https://insigniaproducts.com
- Cons mentioned:Condition
Don’t purchase this item
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First one was damaged and the second wouldn’t freeze.
No, I would not recommend this to a friend Disappointed with my defective freezer
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Freezer started making ongoing bizarre rattling noises two days after plugging it in. I followed the instructions and waited two hours before turning it on. Initially it made the usual freezer sounds as it began cooling. Yesterday, it started to make rattling noises. Seems like I received a defective freezer. What a pain it's going to be to return it!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for writing a review about our 5.0 Cu. Ft. Chest Freezer! We understand that you're having issues with the unit. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
Rudson S.| Insignia Support. https://www.insigniaproducts.com/contact-us
Thought is was going to be one of those great buys
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well.....this little freezer seemed to be a great buy until we returned home from vacation only to have our entire freezer thawed and all of our meats are now bad. Not sure this was worth it! The pork butt's alone are worth more than the freezer!
No, I would not recommend this to a friendLester
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The freezer works but the light keeps coming on and off on and off, also I bought a ice maker actually two from Best buy and both of them have gone bad they will not honor their warranties so I'm done with Best buy I'm going to pay my bill off and I'll never buy nothing from this company again
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello LesterD,
I personally would like to apologize for the experience that you have gone through with our Insignia™ - 5.0 Cu. Ft. Chest Freezer. I know it can be dissatisfying that its not working as expected. If you need further assistance, please contact our customer service at 1 (877) 467-4289 Daily 8am - 9pm CT.
Insignia Support
Molina
www.insigniaproducts.com/support
- Cons mentioned:Condition
Freezer was damaged
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.freezer was damaged. Delivery package looked OK but it wasnt
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for writing a review about our Chest Freezer! We know how disheartening is when a product arrives damaged, and we apologize for this inconvenience. Please allow us to assist you further by reaching us at the link below!
-Angelica G. | Insignia Support.
https://www.insigniaproducts.com/contact-us
Broke after 2 years
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it August 2021, stopped working/freezing food yesterday. Freezer full of food wasted. Called customer support today. Was told to buy a new one since it has only 1 year warranty. Not recommended. Very disappointed.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for writing a review about our 5.0 Cu. Ft. Garage Ready Chest Freezer! We know how frustrating is that your unit stopped working. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
Rudson S.| Insignia Support. https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Bad all around
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Store was incapable of delivery - merchandise sat in store for almost 1month. With your change in delivery policy made it IMPOSSIBLE I’ve learned that only items I can carry out can we purchase. Anything requiring delivery you are incapable Thanks for discriminating half your customers. Good to know how you operate
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello,
Thanks for taking time of your day to share a comment about your freezer. We are so sorry to read about the issues you had with your freezer, but we want to help you with this issue. Please, do not hesitate to contact us at any time you need to review your case.
https://www.insigniaproducts.com/contact-us
Marcos O. - | Insignia Support |
- Cons mentioned:Frost buildup
Not a good brand.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased October 2020, stop freezing April 2021. Don't waste your money!
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi RamonaCooper!
Thank you for taking the time to review our Chest Freezer, I understand how important this appliances can be, that's why I would kindly suggest you to contact us using the link below, we'll be more than happy to help you address this situation and evaluate all the available options for you:
www.insigniaproducts.com/contact-us
Maria P. Insignia Support
Wont last long
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased Dec 2022 and by Jun 2024 it has already stop working. Cheaper price is attractive but beware.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We are sorry to hear about the issues you are experiencing with your Insignia Chest Freezer. Please reach out to our customer service team for assistance with troubleshooting or potential warranty options. We strive to provide high quality products and want to ensure your satisfaction. Thank you for bringing this to our attention.- Mae | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Mr
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was damaged upon delivery. Photos taken but no resolved
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello DanielR,
We regret that you have received a damages product upon delivery. I know that this could be an unfortunate situation but we will do everything in our hands to get this solved and deliver the best experience to you. Please feel free to contact us at 1 (877) 467-4289 Daily 8am - 9pm CT.
Chelsea
Insignia Support
https://www.insigniaproducts.com/
- Cons mentioned:Condition
My chest freezer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My freezer at a dent on d side very big one I call no one never ans d phone
No, I would not recommend this to a friend It came damaged
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It came damaged. It took two days to get ahold of someone, only for them to tell me to call back in a few weeks.
No, I would not recommend this to a friend
